Previous Suggestions/Responses


Online Suggestion Form

12/8/09, 7:32 pm, No location

Is there a way that we cannot be charged a dollar in Bull Street garage when we just come to drop off our books off/return them? This inconvenience prevents, at least in our minds, my friends and myself from wanting to come on campus and drop the books off. We’d rather wait until we have to go near that area, but that might be a long time after the due date. Harsher fines are one answer, but an undesirable one. Here’s what I propose: Some sort of library stamp to put on the parking ticket and if we’re back to the garage within 10 minutes, we don’t have to pay a dollar!

1 hour = $1; 10 minutes doesn’t equal $1.

Baseline: It would help you guys get books returned a little sooner in a non-oppressive fashion.

Response:

Thank you for your comments. When a Department validates parking as you describe above, that Department pays the fee. The fee is not waived by Parking Services. The Library’s budget could not possibly cover this type of service.

Fortunately, there are several places to return your library books, including a drive-up drop-box behind the Thompson Health Center. For a full list of return locations – including maps – see: http://www.sc.edu/library/pubserv/circ.html#Returning

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12/9/09, 12:30 pm, Level 3 cubicle

Pertains in general:

Response:

Thank you for your comments. We are happy to hear that we’re doing a good job in most respects. Responses are below:

  1. Seating is more complicated than it may appear. Adding more tables to an area increases noise, and we must also consider power availability. We are constantly observing how the building is used, and we take advantage of the down time in the summer to make adjustments. Please know that we do the best we can with the furniture and the space that we have.
  2. There aren’t many more places where we could add food and drink machines. Did you have a certain area in mind?
  3. The Computer Lab renovation *was* planned for Summer 2009. The machines and furniture were moved out on schedule, but there was a contract delay which pushed the work into the Fall semester. Believe us when we say that this was not intentional.

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12/11/09, 8:00 pm, Main and Level 3

Finals run through Dec.14th. I came to use the computer on Dec.11 at 8:00 p.m. and both labs had closed. I am now in a bad position for my exam tomorrow Dec.12 at 9:00 a.m. because I am unable to access a computer in the library. I have no idea what to do and am extremely disappointed that my school’s library has failed to provide me with adequate resources on finals week.

Extremely Disappointed.

12/11/09, 8:00 pm, Main at the suggestion box

DON’T CLOSE THE COMPUTER LAB AT 8PM THE DAY BEFORE PEOPLE HAVE EXAMS!! That’s really, really silly. Ya’ll dropped the ball. And I feel like punching something right now. Thanks a whole lot. You guys are awesome!

Response:

We certainly apologize for this situation. Were the programs that you needed not available in the Pods? Our building hours are reviewed regularly, and we will take your comments into account for the Spring semester. Again, please accept our sincere apologies.

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No date, time or location

Appreciate that you do listen to our suggestions.

Hate to make this a rant list. Overall the library seems to work pretty well and I love ILL.

Response:

Wow, that’s quite a list! Thank you for your positive comments, and answers are below:

  1. This is our second year offering quiet levels, and we are still experimenting with which levels work best. We will consider your comments when we plan for next year.
  2. Have you heard that the Library has been awarded money to renovate our study rooms? In preparation for this project, we are surveying students. Please see: www.surveygizmo.com/s/209170/group-study-rooms
  3. We will consider opening up carrel rental to undergrads. In the mean time, we do have individual study rooms available; be sure to ask at the Circulation Desk to check one out.


12/8/09, 30:26 hours (8:26 pm), Main level

The server is so slow and cannot support the amount of students using it. This is supposedly a top tier state school. What does this archaic technology say about our school?

Response:

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No date, time or location

The chairs on the main floor are really shaky. Even the public library has more variety of newspapers.

Response:

Thank you for your comments. If we have funds to purchase new furniture in the future, we will certainly buy the best and most comfortable that we can afford. As for the newspapers, we receive papers that cover our curricular needs. Our print subscriptions are supplemented by electronic resources, such as Lexis/Nexis Academic and Newsbank's America's Newspapers. Both of these resources are available from the Libraries’ Electronic Resources page: http://www.sc.edu/library/er/index.php Also, many newspapers, including dailies, allow access to current issues.

If there is a particular paper you feel we should subscribe to, please make a recommendation in our suggestion box - http://erequest.tcl.sc.edu/

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Sent: Saturday, December 05, 2009 8:16 PM

Phillis Wheatley was from Ethiopia!!!

Response:

What is your source for this information? Authoritative sources, such as the Encyclopedia of African American History, 1619-1895: From the Colonial Period to the Age of Frederick Douglass; Black Women in America, Second Edition; and African American National Biography list her place of birth as Gambia or Senegambia.

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12/8/09, all day, Mezzanine

It’s always so much louder up here, but I don’t get cell service anywhere else…also, it’s Freezing!!

Throughout Year, Night, Mezzanine (whole floor)

The mezzanine level is always loud during the school year (not during finals). It really needs to be quieter. It is the only place to go with cell phone service (as well as the main floor which is also loud). Please do more to keep it quiet. Also, way too cold. Need heat!

Response:

Levels 1-3 are quiet levels. If you would like to report a noise problem as it is happening, please use http://www.sc.edu/library/noise.html. As for the cold, Thomas Cooper Library is a large building and it is difficult to regulate the temperature. Please wear layers when you plan to spend time studying at the Library.

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12/8/09, Level 2

Bigger desks. Decorate walls. Overall Pretty Good.

Response:

Thank you for your suggestions. If we have funds to purchase new furniture and artwork in the future, we will certainly find the best quality we can afford.

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12/7/09, Level 3 cubby Have a small store that sells notebooks, paper, pens, *flashcards*, & highlighters. Much Needed! Instead of walking to Russell

Response:

Thank you, we will think about this idea.

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12/11/09, 2:00 a.m., Level 1, anywhere in the library

There should be an indoor smoking room!

12/10/09, 2:00 am., Level 1

There should be an indoor smoking room. It is too cold outside and during exam time we need a cigarette break!

Response:

The Tobacco Policy for USC-Columbia (http://sc.edu/healthycarolina/pdf/NoSmokingUSC.pdf) states: “Smoking and use of all tobacco products is prohibited in all USC-owned or-leased buildings…”

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Fix Storm Drain Systems

RESPONSE:

The outside of Thomas Cooper Library will soon undergo a major renovation, including fixing the drain system underneath the brickwork in front of the building.

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Sent: Friday, December 04, 2009 3:10 PM Library Location: Columbia Thomas Cooper Library

When the USC's campus receives its "wireless internet makeover" this winter over winter break, I hope to God EACH floor in the library is included in the plans for wireless upgrades. Wireless was fine both semesters last year, but the fact that I can't even get ANY signal on the main floor, not even a weak one, whenever I bring my own laptop or a rented one from the computer lab there is ridiculous...absolutely ridiculous. A university library should have impeccable wireless access - end of story. I pray that prospective students/their parents don't test this out when visiting the school because that's just completely embarrassing. Please - FIX THE WIRELESS INTERNET inside the library.

Response:

The wireless service is currently in a transition phase to the AT&T wireless access system. The current wireless system has 37 access points, of which fewer than half have 802.11n capability. By contrast, the new design calls for eighty-five 802.11n-capable access points across the interior of Thomas Cooper Library. The new system is designed to do more than just produce plenty of radio power. It takes user density into consideration, which is critical in a major library environment. UTS is currently drawing up the plan for the AT&T service connection points and will be ready to move forward once that is complete, certainly before activity starts up again in January.

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12/4/09, 5:30 pm, Main Level, front alcove area

The front door has a loud, obnoxious squeak when it opens.

Response:

Yes, it does, but please remember that the door is 50 years old. Finding parts for it has become very difficult. Fortunately, the library has six other floors for patrons to use.

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12/7/09, 9:00 a.m./p.m., Mezzanine, open seating

I don’t know if this is a quiet floor, but if it is it’s way too loud…all the time. If it’s a quiet floor, make it more known.

Response:

Levels 1-3 are quiet levels. If you would like to report a noise problem as it is happening, please use http://www.sc.edu/library/noise.html.

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12/7/09, 5:30 pm, Level 1
For all parts I think there should be more individual study space than open tables.

Monday, December 07, 2009 8:16 PM
More tables.

RESPONSE:
As you can see, it’s impossible to please everyone

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12/7/09, 4:17 pm, Level 4

More trash cans (at each unit)

Response:

Thank you for the suggestion. We will look into purchasing additional trash cans.

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Tuesday, November 24, 2009 10:36 PM

I love your card of the day feature. I wish I could subscribe by RSS though!

Response:

Thank you, we’re glad you’re enjoying the card catalog project. From the "It’s All in the Cards" events page, http://www.sc.edu/library/inthecards.html, it is possible to subscribe to a feed for the "Card of the Day" set in Flickr. See the bottom of the page at: http://www.flickr.com/photos/41318675@N05/sets/72157622083241936/.

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11/24/09, 5:50 pm, 3rd floor carrels (TCL)

You all do an excellent job! I am so appreciative of your helpful attitudes and servant’s hearts. Thank you so much!!

Response:

Thank you for your kind comments! We are happy to be of service.

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Saturday, November 21, 2009 4:15 PM, Columbia Thomas Cooper Library

Quiet floors are consistently not quiet- even on the first floor on a Saturday- people seem to think that that they are a good place to come do group projects that require talking. Usually these talking groups are at the tables- it would help to replace the tables on these floors with more of the open desks (like those that sit between the tables right now) and move the tables to another floor. Another solution would be to emphasize on the no talking signs that generally this means no groups.

Response:

Thank you for your helpful feedback on the quiet levels. This is our second year of designating certain levels as quiet, and we are still experimenting with which levels and what furniture arrangements work best. We will certainly keep your comments in mind for future decision-making.

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Thursday, November 19, 2009 12:25 AM, Columbia Thomas Cooper Library

The elevator floors need to be cleaned. They are currently filthy. Many students made remarks about this as I made a few trips up and down the library using the elevators today. Smudges on the buttons too, they should also be wiped down once or twice daily. Thanks for all you do for the students and faculty here at USC that frequent the TCL!

Response:

Thank you for your positive comments, and thank you for letting us know about the elevator floors. We will let our custodial crews know.

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Wednesday, November 18, 2009 9:35 PM, Columbia Thomas Cooper Library

There should be a location, or even a floor within the library where there is no wireless or ethernet internet available at all. A complete dead zone. The first floor would be the best place for this, because it would also make it easier not to get distracted from txt messages or cell phone use.

Response:

Actually, the Library is working toward having wireless access throughout the building, on every level and in every location, for the convenience of our users. If there are "dead zones” please tell a Reference Librarian so that University Technology Services can evaluate the Wireless access points in that area. We really have no other way of knowing where a wireless point is down or over-balanced.

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Tuesday, November 17, 2009 5:15 PM, Columbia Thomas Cooper Library

I find the study carrels one of the only places I can really study efficiently at. However, I can only sit here for so long before my back gives out because the chair does not slide up all the way under the desk due to the arms on them. Would it be possible to provide some like those on the mezz, main and 5th floor in here that do not have arms?

Response:

Thank you for your comments. If we have money to purchase new furniture in the future, we will certainly buy the best and most comfortable pieces we can afford.

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No date, no time, no location

Earplugs.

Response:

Ear plugs are available at the Thomas Cooper Library Circulation Desk on the Main Level.

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11/16/09, 10a.m., Level 3, study desks in front of elevators (TCL)

Do we have a janitorial service here? Went down to third floor to study, desks were filthy and gross with food everywhere, bits of paper and pencil lead. I used to go to USC Upstate-everything super clean in library there even though it’s overcrowded. What gives? Also, drilling and hammering going on above not conducive to studying!

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Saturday, November 14, 2009 1:36 AM, Columbia Thomas Cooper Library

f there are a certain amount of study rooms available at any given point, more so than not, it would be nice if they could be checked up by only one student, not only by 2+. I understand during finals time study rooms are frequently all checked out or checked out to the point where only maybe one or two are remaining at any given point, and obviously then the "2+ Carolina Card rule" should apply. However, if there are solely a few checked out at any given time, individual students without another "study buddy" should be allowed to check out a study room. There is no use in letting many, many rooms sit empty if only a tad few are being used while individual students would check them out if possible.

Response:

There are very few times when all of our group study rooms are not full. We do have individual study rooms available; be sure to ask at the Circulation Desk to check one out. Also, please consider taking our Study Rooms survey at: http://www.surveygizmo.com/s/209170/group-study-rooms.

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11/13/09, 6p.m., Level 3 study room (TCL)

The library here is very dirty, trash is all over the place. Maybe due to the ???? there are few trash cans on the floor/or in the library. I am a senior at Clemson University, as well as a South Carolina native; and think this is a poor representation of USC’s pride in higher education. If I were a perspective student or employee I would definitely make this a reason not to come to USC.

Response:

Our cleaning crews are chronically understaffed, but we are in close communication with the supervisors, and monitor the cleanliness of the building daily. We will pass on this information to our custodial staff. As for the drilling and hammering, we apologize for the disruption to your studying. The Hollings Special Collections Library will be completed in late March/early April.

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11/12/09, 8:30p.m., Mezzanine (TCL)

I seriously believe that if you are not going to leave “Cooper’s Corner” open 24/7, then Red Bull and Sugar Free Red Bull energy drinks should be stocked in vending machines, especially sugar free. Some students would rather not consume 45+ grams of sugar to get a late night energy boost. Please? Thanks!!

Response:

We will contact our vendor about stocking sugar-free energy drinks in the machines, but Cooper’s Corner hours are set by Carolina Dining. Their suggestion submission form can be found at: http://www.sc.edu/dining/share.html.

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No date, No time, Third floor (TCL)

I like the new power cord added above the study carrel units. That is extremely helpful when having a laptop. Also opens more places to study. I was wondering what happened to the single study carrels along the outside rim of the second and third floors. They are all gone. Maybe you moved them because of the office doors around the area. But honestly that was a perfect area for those study carrels! I got some of my best studying done there last year you should bring them back.

Response:

Thank you for the positive feedback, we’re glad that you’re happy about the power cords. As for the individual study carrels, they have been moved toward the centers of the lower levels in order to take advantage of the new power poles that were installed over the summer. This was also done in anticipation of having different quiet levels for this school year, and was an attempt at breaking up large groups to keep down the noise. Finally, we had a few complaints about the individual carrels being close to the office doors, as you mention above. We will certainly consider rearranging, though.

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Thursday, November 12, 2009 3:52 AM, Columbia Thomas Cooper Library

Carpet needs MORE FREQUENT vacuuming. Tables need MORE FREQUENT wiping down with towel and disinfectant, including the tables that comprise the "computer pods" in the lobby of the main level. Recently heard a prospective student and his mother and father take a look around the building, about 2 weeks ago or so, and remark, "Wow, this library is much dirtier than the other SEC schools." This encouraged me to fill out this very form right now.

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11/1/09, 10a.m, Ladies Bathrooms on all levels of the library

The floors and backs of the sinks in the ladies’ bathrooms are absolutely filthy. Could someone please mop/clean them?

Response:

We will turn these items in to our custodial staff. Thank you for letting us know about these problem areas.

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Thursday, November 12, 2009 3:47 AM, Columbia Thomas Cooper Library

I noticed someone suggested providing paper clips as is done with staplers/staples in the TCL. I noticed a little box just now by the printers on the main level. Thank you for the prompt response to the student/faculty/staff member's suggestion. This is a nice little change that I definitely didn't overlook while printing something just seconds ago. Way to go TCL! This is a great indication of responsiveness to student/faculty/staff comments and it's great to know we have a library staff that is so on "top of the ball!" Keep up the great work. we greatly appreciate it.

Response:

Thank you for your positive comments! We really work at making our patrons happy, and comments like these let us know that we’re succeeding.

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11/10/09, 12:30 pm, Main Floor across from elevators (TCL)

Would like more light in the library for a warmer environment The third floor seems very dismal and dreary, I dread going down there to use the computers of studying, needs more light, newer furniture, overall would like a warmer (as in comfort, not temperature) environment throughout the library.

Response:

Thank you for taking the time to give us your thoughts on our study spaces. The Library is in the preliminary stages of completing a plan for renovating the Thomas Cooper Library. Your comments have been forwarded to the people who are overseeing the study.

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11/10/09, 5:08 p.m., Main (TCL)

Main level Needs several plasma TVs. Thanks. More charging strips!!!! Better Wireless system.

Response:

Hmmm… Where would the plasma TVs go, and what would students watch on them? We will put in a request for more charging strips, and the wireless system is in the process of being upgraded. Thank you for your comments, and stay tuned!

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11/5/09, 4:00 pm, Level 1 (TCL), Stairs and Bathroom

The men’s bathroom needs new soap dispensers. Oftentimes the garbage is overflowing. There is a lot of trash in the stairwells also.

Response:

Thank you for letting us know. This is a high-use period for the building, and it’s difficult to keep all areas clean, but we will turn this in to our custodial staff.

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Wednesday, November 04, 2009 5:39 AM, Columbia Thomas Cooper Library

Laptops should be cleaned/disinfected more frequently. I have never seen this done, yet I almost always check out a laptop at least once a day. Sanitary wipes in the office of the PC lab staff would encourage them to clean them more often. Repeated touching of common surfaces (i.e. a public laptop) is a great contributor to the flu. Also, leaning away from the "germ" perspective, it is simply disgusting when I rent a laptop and the keys are filthy with dirt and grease, crumms are stuck in the middle, etc. Cleanliness + Sanitation would do a world of good here in the TCL.

Response:

We try to clean them every day, but we currently have more than 80 laptops for student check out, and at this time of year they go in and out very quickly. Please feel free to use the sanitary wipes that are available in tubs throughout the library to gently wipe the keyboards if you feel they need to be cleaned.

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11/4/09, 12:00am, Main Floor (TCL)

The Mac Lab needs Final Cut Pro. The labs that have this software close early so there’s no place to finish editing film. Thank you.

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11/4/09, 12:00am, Main Floor (TCL)

Creative Suite should be on more computers and Final Cut Pro should be added. The computer lab in this building is the only one on campus open so late, but it does no good when there are only two computers with media editing programs because they are ALWAYS occupied or people not editing media disregard the signs and the rest of the computers don’t have the programs we need. You should be able to put the program on multiple computers with one purchase, and it would be a HUGE help to art students!

Response:

This software is very expensive, and we may only load it on machine per purchase. If you are having trouble finding a computer that has the software you need, please let someone at the desk know. It helps us in our purchasing justifications to know when a need is not being met.

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Tuesday, November 03, 2009 5:57 PM, Columbia Thomas Cooper Library

Redesign the main library homepage (sc.edu/library). It is like trudging through mud when trying to navigate through simply the first (home) page of sc.edu/library. Why all the links stacked and cluttered together? A webmaster should be able to take care of this.

Response:

Thank you for your suggestion, we hope to do some student usability studies on our web pages very soon. These will help us to redesign our navigation paths. Until then, if you are unable to find information on our pages, please call 777-4866 or email us at library@mailbox.sc.edu.

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Tuesday, November 03, 2009 5:54 PM, Columbia Thomas Cooper Library

The TCL should start carrying paperclips, just as it does staplers. This is one nice feature of the Moore School library, a feature I know many students and faculty both enjoy. It is not uncommon to see one wandering around in search of a paperclip in the Thomas Coop. library, but solely to end up "empty handed." This is not expensive whatsoever and would provide a nice convenience factor to USC students and faculty that utilize the TCL and its services.

Response:

Thank you for bringing this to our attention. The Reference librarians can help students with this need during Reference Department hours, and we will start leaving paper clips out near the staplers on the Main Level during other hours. The Circulation Department will also have paper clips available near the public-use stapler at the Circulation Desk.

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10/29/09, 7:30 pm, Level 2 (TCL)

Are lockers possible? Students study in the library, go to class come back to study some more. It would be really convenient to have somewhere to leave our books rather than having to take them around to all our classes. More open study areas available. The library is almost too crowded to study during major exam weeks.

Response:

Thank you for your comments. We are currently renovating the Level 5 Computer Lab, which will provide more group study space. We are also in the preliminary stages of planning for the next phase of renovations to the building, so stay tuned on the lockers idea.

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Monday, November 02, 2009 8:21 PM, Columbia Thomas Cooper Library

JVIB Journal published by American Association for the Blind.

Response:

Thank you for the suggestion. We do have access to this journal. Search by the title JOURNAL OF VISUAL IMPAIRMENT & BLINDNESS in our library catalog or in TDNET. Both entries provide links to connect to online access.

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10/22/09, 8:49 am/pm?, Main library, Circulation Desk (TCL)

Thomas Cooper gets really, really, extremely CROWDED. There are NOT enough study rooms for students, study groups and SI’s to simultaneously go on and study. More study desks would be really helpful too. USC is a big school, make our library more compact to hold more study rooms/desks to better suit our needs as students. Thanks.

Response:

Your suggestion is a timely one. Not only because we are at a busy point of the semester, but because the library has just received word that we will be awarded $875,000 in economic stimulus funds to renovate our study rooms. During the course of this project, a team will survey students to discover what they want and need. We will eventually have a library that has more – and better - study space for groups and individuals.

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10/21/09, 10:00am, Level 4 (TCL)

Thank you for putting a printing station on the 4th floor! Unfortunately, it only has lightweight staplers and hole punchers. For folks like me who need to print out multiple scholarly articles, it is a royal pain to then have to go up to the main floor to staple and “punch” my articles. Hence, could “you” please put a heavy duty stapler and hole puncher at the 4th floor printing station? Thanks!

Response:

Thank you for the good idea! A heavy-duty stapler and hole-punch has been ordered for the 4th Floor printing station and should be in place soon.

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10/18/09, 11:10AM, Main Floor, Reference (TCL)

Elderly community user complained that someone in reference told him he could be logged in to reference computers before reference opened. Obviously not the case. This policy needs to change.

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10/18/09, 9:30 am, Computers (TCL)

Suggest that you open earlier on Sundays for computer use. CIU Student.

Response:

Thank you both for your comments on this situation. Please remember that we have public use computers throughout the library that can be used to search our online library catalog. These are available any time the library is open. Also know that our Head of Public Services is investigating the login issue and your comments will help her decide how to proceed.

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10/17/09, 1:56 pm, Main Floor (TCL)

All the chairs on the main floor of the library are extremely uncomfortable. It hurts my back since there is such little cushion in the seats. The 3rd and 4th floors don’t have this problem, but I just wanted to let you know that my friends and I share this viewpoint. Thank you.

Response:

Thank you for your comments. If we have money to purchase new furniture in the future, we will certainly buy the best and most comfortable pieces we can afford.

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10/11/2009, 10:50 am, Main Level, Circulation (TCL)

I am a high school student who is here trying to do research. I assumed I would be able to use the computers and the collection. I was told that I would have to wait till the reference librarians got here at 1:00 pm to be logged in. This kind of sucks as I came early to get it done and am being penalized for it.

Response:

We have public use computers throughout the library that can be used to search our online library catalog. These are available any time the library is open.

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10/9/09, evening, all levels and all locations in the library (TCL)

I have spent my time in many libraries and this library makes me want to never be in a library again. It’s dirty all over. The carpet is disgusting and all of the paint is drab. The computers are dusty and overall it’s not a place where I want to spend my time. This is very sad to me since I am a grad student and need to be here more often. Maybe TCL needs to hold a fundraiser.

Response:

Thank you for your comments. We are sorry to hear that our facility is a disappointment to you, but we certainly make improvements where we can, given our limited budget. We have added additional custodial workers in response to patron suggestions, and projects from this year include: complete renovation of the Level 5 Computer Lab; added many power poles in the lower levels; painted the walls on Level 5; new paint for the elevators; and new carpet on Level 2. Thanks again for sharing your thoughts, and know that we see the problems, too.

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10/4/09, 11:30 am, Science Lab (TCL)

For convenience, every Thomas Cooper Society member should be assigned an ID and PW. More often we come on the weekend when Reference doesn’t work full time. We cannot logon the computer. It is very helpful to have our own IDs & PWs. Don’t know why we cannot get one. Doesn’t make sense at all!

Response:

Thank you for your comments. We have a couple of ideas for you. If you bring your laptop computer to the library and sign on to our wireless guest network, you will be able to use our database resources. In addition, the library catalog is available to the public at all times via two stations on the Main Level, and on one station each on Levels 1 through 4. But the underlying issue is one of staffing, and we are currently working on a solution to that problem, so stay tuned.

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Thursday, October 01, 2009 4:19 PM, Columbia Thomas Cooper Library

The library home page is extremely non-intuitive and difficult to navigate. For instance, on the front page alone there are over 100 different links, many of which are not obvious in their purpose or content. It would be a worthwhile and relatively inexpensive service to students to reconstruct the website to make it more intuitive by structuring the links categorically and hierarchically.

Response:

Thank you for the suggestion. We have been working with University Publications to redesign our main page and hope that new design elements will resolve some of the problems you've observed. However, because our pages affect so many departments in the library, any changes must go through a committee for approval, so it takes time. Stay tuned.

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Thursday, October 01, 2009 10:26 AM

Dear Librarian, I really appreciate the ILL for faculty. It is reasonably fast and very reliable. The only issue I have is the quality of the delivered articles. These are always scans from print copies of the journals. The quality is often so low that figures, particularly figures showing pictures, can not be recognized. An electronic copy of the online article, always available as a pdf file issued by the journal, would make the process much easier for the issuing library, and provide a high quality copy for the requesting patron. I realize that the ILL system may be limited by copyright issues, and that this may be a matter of other institutions who carry the requested articles. But if you could bring this topic up when appropriate, I would highly appreciate it. Thanks for listening to me.

Response:

Thank you for your thoughtful comments. You are correct that the interlibrary loan process is heavily constrained by copyright regulations. Purchasing a PDF copy of every article directly from the publisher would amount to exorbitant costs, so the normal process is to request scans of the paper copies of journals from other libraries with whom we have borrowing arrangements. The problem of unclear scans is not a new one, and we constantly try to improve in this area. If you receive an illegible article in the future, please contact the Interlibrary Loan Department directly and we will re-request the item for you. Our office is located on Level 5 of the Thomas Cooper Library, or we may be reached at uscill@mailbox.sc.edu or (803) 777-2805.

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Sept.30, 2009, 10:44 am/pm?, TCL Main Floor

We need more Macs with Creative Suite. I am a Journalism and Media Arts student and I am always here until 3 am because I have to wait for students who are doing their math/science homework on those 2 computers. Either they should be only for design oriented students or we need more of them. My technology fee paid for it, so I’d like to see it happen. Thanks!

Response:

Unfortunately, the Libraries do not receive a direct revenue stream from the student technology fee. We must request student technology fee monies from University Technology Services (UTS). This is how we pay for all student computing in the Libraries - approximately 400 computers and laptops. However, the new computer lab will have a dedicated area for multimedia projects - including Macs - with appropriate software that was paid for with student technology fee money. This should help to address this problem.

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Friday, September 25, 2009 12:48 PM, Columbia Thomas Cooper Library

Set the default search engine for the IE browser to Google instead of Bing. Also, where will the computer lab be located after the renovations on the 5th floor are complete? Will this still be a quiet area?

Response:

Currently, in order for our secured machines to have Google as the default search engine in the Internet Explorer browser, we would be required to hack the system and force it to default to Google search, by basically eliminating access to Bing. For us, this just isn’t the best resolution, so we will continue to investigate other options. The FireFox browser on these machines does have Google search as its default search engine. The renovations on the 5th level WILL be the computer lab. It will house 80 laptops for loan, 50 individual workstations, scanners, collaborative study areas, flexible seating and multimedia collaborative learning areas. The temporary Computer Lab on Level 3 will be converted back into a classroom and the quiet area will stay. Click here for more information on the Computer Lab renovation.

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9/23/09 (Wednesday), 9:55 pm, Main Floor (TCL) exiting the library

The young lady working at this time checked out my bag and then one of the students that works for me showed his and asked her if she needed to check his bag. She ignored his request and proceeded to return her attention to her laptop where a DVD movie was playing quite loudly. He then proceeded to walk out with me after I said quite purposefully that she was too busy watching a movie. She then stopped him and told him he had to open his bag. Now it was not a walk by bag showing. We had our bags on the table next to check out for her to inspect. Not only was her movie more important than checking us out of the library, but it was also more important than the line of five waiting behind us. Just wanted to comment on the way the library’s money was being spent.

Response:

First, thank you for bringing this incident to our attention. We have checked the security tapes and the situation was as you describe. Using a laptop is certainly not allowed while working at the Exit Gate, and this was a lapse in judgment on the supervisor’s part. Disciplinary measures are being investigated.

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Level 2, Suggestion sheet picked up by Circulation Department staff on 9/21/09 at 11:30 am from the tables on the East side of the building, Columbia Thomas Cooper Library

The study rooms are louder than the outside area. What? Are they throwing a party in there or something? Put a camera in there. Let’s solve this mystery.

Response:

Thank you for letting us know about the noise problem in the study areas. Our Circulation Department will increase the number of rounds they do on the quiet levels every evening. If you notice problems in the future, please visit: http://www.sc.edu/library/noise.html to let us know.

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9/21/09, 2:03 am, Level 3, Columbia Thomas Cooper Library

I love this library! It’s the best I’ve ever had! These rooms are very hot!!!

Response:

Thank you for your positive comments!

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Saturday, September 19, 2009 3:46 PM, Columbia Thomas Cooper Library

How about disposable toilet seat covers in the bathrooms? I think the restrooms here are generally pretty clean, but having these would make students feel a lot more comfortable using them.

Response:

Thank you for the great idea! We will look into this.

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Saturday, September 19, 2009 9:45 AM, Columbia South Caroliniana Library

Can you direct me to where the prints, photos, coffee mugs, and similar gifts are located? I can not seem to find them at this site.

Response:

Our Zazzle contract will be renewed in the near future. The lovely items previously available will reappear under a new arrangement with the Barnes and Noble University Bookstore.

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Thursday, September 10, 2009 10:39 PM, Columbia Thomas Cooper Library

It would be nice if the movie Amazing Grace (2006), about William Wilberforce, were in the Educational Films Collection

Response:

Thank you for the suggestion. We have ordered a copy of this title for Educational Films.

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9/10/09, 8:00 am, TCL Main floor, lobby area

No lighting at night in front of the library. Not enough security at night. Need a better water fountain on the main floor of the library.

Response:

Security is certainly a concern for us, so thank you for letting us know your thoughts. We will look into adding some lighting and personnel to improve safety. For ideas on staying safe, see http://www.sc.edu/library/safety.html. As for the water fountains, they are a frequent topic in our Suggestion Box. We do our best to keep them in repair. For earlier suggestions and our responses, keep scrolling.

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Wednesday, September 09, 2009 11:58 AM, Columbia Thomas Cooper Library

Sanitary (CLOROX) wipes mounted next to the bathroom doors so we don't have to touch and pull the handle to get out. Grocery stores are currently doing this for wiping grocery carts.

Response:

Wipes have been put out on the Main Level and Levels 4 and 5. We will look at purchasing dispensers for the restrooms, though. Thank you for the suggestion!

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Wednesday, September 09, 2009 11:56 AM, Columbia Thomas Cooper Library

Signs in the bathrooms that say "WASH YOUR HANDS!"

Response:

Although this should be common sense, especially with the current state of affairs, we will look into this idea. Thank you for sending it in!

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9/8/09, 10 am, TCL Level 2, Study Room 209

We love that the library provides study rooms to help ward off distractions. The only problem is when the study room has a dirty table (crumbs, sticky stuff, and whatever caused this grease mark on the suggestion sheet) that wobbles when you move and a strange and very bad smell. These things can cause more distractions. My suggestion is for a better way to keep the study rooms not disgusting even providing students with a way to clean and sanitize them themselves.

Response:

This is a great idea! Keeping the study rooms clean is an ongoing problem, and we will definitely consider this solution. Thank you for your comments.

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Tuesday, September 08, 2009 10:11 AM, Columbia Thomas Cooper Library

WHY IS IT THAT WE CAN HAVE POWER OUTAGES ON THE WEEKEND WHEN THERE ARE LESS STUDENTS AND STAFF, BUT WE MUST HAVE WATER OUTAGES ON A WEEKDAY?????!!!!!!!!! WHAT THE HECK ARE YOU THINKING?? AND DON'T TELL ME PLUMBERS DON'T WORK ON THE WEEKEND. IF THE ELECTRICIANS CAN WORK ON WEEKENDS SO CAN THE PLUMBERS.

Response:

We certainly apologize for the inconvenience to our staff and patrons. Unfortunately, when a building is open 24 hours a day, 7 days a week, there is no convenient time to complete infrastructure maintenance.

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Thursday, September 03, 2009 1:00 PM, Columbia Thomas Cooper Library

The designated quiet areas are too loud. People ignore the signs and conversate just like they were in any other area of the library. It would be great if employees of the library would actually say something to these people that do not follow the suggestions on the signs. Librarians in other libraries have sanctioned me to be quiet before, and it changed my behavior. I'm pretty sure it would work here.

Response:

Thank you for your comments. We are aware of the noise problems and our Circulation Department will increase the number of rounds they do on the quiet levels every evening. If you notice problems in the future, please visit: http://www.sc.edu/library/noise.html to let us know.

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Tuesday, September 01, 2009 3:47 PM, Columbia Thomas Cooper Library

I took the time to create an account and locate the library reference number for the article I wanted. Then I submitted an interlibrary loan request. It came in a timely manner but was useless when I opened the PDF file. It was illegible and only contained 2 out of 6 pages!! So thanks for nothing except wasting my time. I have found it now with the aid of the library at Palmetto Health Richland and it took 5 minutes!!

Response:

We apologize for the poor service you received. Our Head of Interlibrary Loan will contact you personally with more information.

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8/31/09

Again, when will the library staff get to take a tour of the new building. We want to see it before it is finished.

Response:

This is an excellent suggestion and was answered for the first time in May: Interested parties may contact Tucker Taylor for a tour of Thomas Cooper Library's new addition. Ms. Taylor may be reached at tucky@mailbox.sc.edu or (803) 777-7439.

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8/26/09, 11:00am, Computer Room, Thomas Cooper Library Level 3

A wonderful job by student, work study student David! He is very helpful, polite and honest.
1) Helped me correct a problem and
2) Returned by valuable student I.D.

Response:

Thank you for the kind words about one of our employees! We are glad to be of service.

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Tuesday, August 25, 2009 7:26 AM, Columbia Thomas Cooper Library

how about some of that hand sanitizer for everyone?

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Monday, August 24, 2009 9:00 AM, Columbia Thomas Cooper Library

PROVIDE LYSOL WIPES AND HAND SANITIZER ON EVERY FLOOR.

Response:

Thank you for the suggestion. We have ordered large containers of hand sanitizer for the main service points in the building, and will also investigate adding wipes.

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8/6/09, 4:00pm, Main floor Front Display

I was wondering what happened to the display at the front of the library. The replacement display of a few books looks cheap and poorly put together, and doesn’t represent the library or the university very well. The case is visibly tilted and there is no sign to actually indicate what is actually in the display. I quite enjoyed the Barack Obama display with the pins and the articles. I’m not necessarily saying put that back up but at least something that would be better represent the school. Thank you, A Concerned Student.

Response:

The display near the Exit Gate is not yet finished. We are waiting for a poster to add to the case and a short description about the exhibit will be up early next week.

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8/6/09, 4:00pm, Main

Computer lab needs to be put on 5th floor ASAP! Cannot use phone on third floor. Very inconvenient.

Response:

The computer lab is in the process of being renovated and should be finished by October, if all goes as planned. Please let a computer lab staff member know if you need to use the phone. The University has a contract with AT&T and they will soon begin work to increase cell phone capabilities on the library’s various levels. However, we have not yet received a schedule for the completion of that work. Stay tuned!

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Monday, August 03, 2009 11:33 PM, Columbia Music Library

I always have difficulty logging into ILL. The typical computer response is "user not found" whether at my home computer or on a library computer. The only way I am able to access ILL is if I reset my password each time, even if it is the exact same password I used before.

Response:

Thank you for letting us know about this problem. Someone from our Interlibrary Loan Department will contact you very soon.

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July 21, 2009, 1:55 pm, Main floor at the front

Please install new water fountains that are clean and provide cold water. Thanks.

Response:

The water fountains are a frequent topic in our Suggestion Box. We do our best to keep them in repair, and our short-staffed custodial crew does its best keeping them clean. For earlier suggestions and our responses, keep scrolling.

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Tuesday, July 14, 2009 3:09 PM, Columbia Thomas Cooper Library

I just wanted to let you know how helpful two of the staff at the Thomas Cooper Library were today. Jeff Berg in Acquisitions and Marilee Birchfield went above and beyond the call of duty today in tracking down a book for me that had only arrived at the library on Monday. An absolutely great show on their part and they stuck with it until I left with the book I needed. Many many thanks!

Response:

Excellent, thank you very much for letting us know! We love to help and are so happy to hear that you were pleased with our service.

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Tuesday, July 14, 2009 11:34 AM, Computer Lab

The computer lab looks bad in its current state. Could we cover the windows with brown or white paper and put colorful posters on the outside.

Response:

There are no plans in the works to cover the windows of the Computer Lab. We hope that the renovation will begin soon, and that curious passers-by will be able to view the progress.

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Tuesday, July 7, 2009 Main Floor, no time given

The library should have its own free standing microwave back near the cafeteria, because the cafeteria people took theirs down over the summer when they closed. The students should have a way to eat and heat their own food at ALL times, not just when the cafeteria is open. A lot of them don’t want to spend money or the time when they are studying, and they shouldn’t have to run all over the place to get food when they’re in the library for hours at a time. If cleaning it is an issue, get the maintenance staff to do it, that’s what they get paid for. Thanks a bunch.

Response:

Thank you for the good idea. We’ll look into this.

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Monday, July 06, 2009 11:49 AM

The library should consider purchasing a software program called Endnote. It allows students doing research to maintain a reference database for all the papers read for research and then very easily cite references while writing research papers especially for science (since a lot of citations are needed).

Response:

The library does not have the resources to buy software site licenses. This kind of suggestion should be directed to Software Distribution at University Technology Services (UTS). This is the group that takes requests and, if appropriate, will purchase site-licensed software for the University. You may contact the UTS Help Desk at (803) 777-1800 or at software@sc.edu. Some departments on campus have already purchased multi-user Endnote licenses for their members, so you might also ask in your department.

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6/20/09 3:40 pm South Caroliniana Library

Hi, I was just looking through the Sanborn Insurance maps for Aiken County online.  There are maps of the town of Johnston that have been identified as Aiken County maps.  Johnston is located in Edgefield County.

Response:

Thanks for letting us know about this error.  We will get it corrected quickly.

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6/12/09 Level 3

I really had issues with all the outlets on the 3rd floor, only about three of them were working properly. 

Thanks, Ms. Cunningham

Response:

Thank you  for letting us know about theses broken outlets. We have someone look at them right away.

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5/28/09

All library faculty and staff should tour the new rare book building while under construction.

Response:

This is an excellent suggestion.  Interested parties may contact Tucker Taylor for a tour of Thomas Cooper Library's new addition.  Ms. Taylor may be reached at tucky@mailbox.sc.edu or (803) 777-7439

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5/14/09, Lobby

Where are the State newspapers? Just cause school is on break, doesn’t mean I don’t want to pick up a paper.

Response:

We will investigate this, thank you for letting us know. In the mean time, you may check out current issues of The State newspaper at the Reserves Desk.

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5/5/09, 3:55 pm, Main floor

For some time now I have been wanting to let you know what a great library this is. Service has always been good. E-Journals is fantastic, especially for Ph.D. research and off-campus work as I live in Augusta, GA. ILL is great as well. Thank you!

Response:

Thank you very much for your positive feedback! We are happy to be of service.

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5/4/09, Main floor

All of the machines should accept Carolina cash. Also, during exam time the machines empty fast, so maybe a map/directory of the machines in the building.

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4/30/09, 1:00am, Level 1, L109ish

I suggest you get more vending machines that take Carolina Cards on lower levels. Holla! 5/4/09, Main floor All of the machines should accept Carolina cash. Also, during exam time the machines empty fast, so maybe a map/directory of the machines in the building.

Response:

These are good ideas, we will investigate.

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5/2/09, 10:00am, Main, Men’s Restroom

I was using the restroom when a female member of the custodial staff came in and said, “Hello, anyone in here?” I responded, “Yes, Ma’am.” She asked, “Are you almost done?” Clearly, I was appalled by such a question. However, I simply said again, “Yes Ma’am.” She then stood outside the bathroom door and said to what I presumed to be a coworker. “ That smartass motherf***** in there taking a s***- why the f*** do I have to wait while he sits and wipes his godd*** a**? F*** that mother*****.” Get a hold of your custodial staff. It’s final week. I deserve to take a restroom break in peace.

Response:

We will definitely pass on this information to the custodial supervisors. We apologize for this inconsiderate behavior, and thank you for bringing it to our attention.

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Friday, May 01, 2009 3:04 PM Library Location: Columbia Thomas Cooper Library

The third level carpet. It has been bothering me since I came here, but now I'm seeing cups and wrappers and pieces of paper - in other words, TRASH - on the floor, and it's really a bit too much! I'll concede that this sort of thing is the fault of a handful of unbelievably filthy students, but then the carpet just looks old and dusty, which is not the result of students' carelessness, but of lack of cleaning. This carpet probably dates from the 70s when the underground levels of the library were made, and it seriously needs to be changed! The other levels have a nice blue one, so I expect this one should be out by next semester... The stairs leading to all floors should be cleaned every day. Actually, the whole library should be cleaned more often, particularly the underground levels. I'm not from Columbia or even South Carolina, and I was finding the city to be pretty outstandingly clean 'till I came here. It's a shame.

Response:

Thank you for your comments. We agree that the carpet on most levels is in pretty bad shape, but there are no funds to replace it at this time. The carpet on Level 2 was replaced during the Fall 2008 semester thanks to money donated by College of Arts and Sciences Dean Mary Anne Fitzpatrick. The cleanliness of the building has been an ongoing issue, see previous suggestions and responses below. The good news is that our cleaning crew will be adding five new workers very soon. This should make a difference!

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5/1/09, 9:26 pm, Level 2, table

Maybe you should fix the water fountains. Duh And instead of 6-7 workers in the computer lab on 5 like I saw Monday 4/30 @ 11.55 am…maybe use some of them to keep the computer lab open later on Friday during finals… And you have rats. He skedaddled across the floor by study room L212…or a really large mouse. EW.

Response:

Yikes! We will certainly check on the rat/mouse situation, thank you for letting us know about him. We are working on the water fountains, see previous suggestions and responses below. As for the Computer Lab, those students, like you, were studying with their classmates and were not on the clock. With the current budget we keep the lab and the library staffed and open for as long as is financially possible.

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4/30/09, 3:33 am, Main Floor (at a table)

TCoop is nice and clean and quiet in spite of all of the people coming in and studying for finals. The staff is very nice and helpful to all who need assistance. The only bad thing is the burnt popcorn smell. I love TCoop!!

Response:

Thank you very much for the positive feedback! We hope the burnt popcorn smell was only temporary.

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Today (?), 11:00 pm, Level 3

Not bad, good Have beds or sleeping bags so we can sleep when we be sleepy. *More outlets at the tables *More stocked vending machines

Response:

Because Thomas Cooper Library is a large, public building that is open very late, we do not recommend sleeping in the building. While asleep, you and your personal belongings are vulnerable. If you need to rest, you should take a break and go home. We plan to add more power outlets over the summer and will contact our vendor about keeping the vending machines stocked more often. Thank you for your suggestions!

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4/30/09, 2:12 pm, Main level

I have a suggestion that the laptops and earphones be cleaned and sanitized after use because of the health issues that have been going around. I feel this is necessary and would also be healthy, with the number of laptops users at such a large university.

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4/30/09, 4:13 am/pm?, Main level

Due to all the sickness that is going around the library staff needs to wipe the computers and laptops down continuously with wipes.

Response:

It is difficult this time of year for the staff to keep equipment clean with the high numbers of people we have asking for the equipment immediately after it is returned. We do try to be conscious of the health issues, which is why you see hand sanitizers and wipes throughout the library. Please use them when necessary.

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4/29/09, Noon, Main, Level 5-4, Computers

1. The keyboards are terrible. Get some cans of compressed air and clean them every once in a while. That way people won’t have to pound on them to strike a key. 2. If you’re going to eliminate right click, you might as well convert all PC’s to MAC. There are ways to disable people from changing setting while keeping right click!

Response:

The machines on the main level are less than a year old, but they are heavily used. Thank you for alerting us to the sticking keys. We will see what we can do to remedy that issue. Disabling the right click is done for security reasons and will remain part of our image for now. I am sorry for your inconvenience.

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4/29/09, 7:55 pm, All Floors (3rd specifically)

Everywhere in the library More cooperative desks, cubicles are nice for solitary study, but for group study big cooperative desks are nice.

Response:

This summer, the computer lab will be completely renovated and turned into a “learning commons”, which will provide more cooperative work areas and spaces for students. Stay tuned!

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4/29/09, 5:05 pm, Level 4, cubicle

More Redbull!!

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4/30/09, 4:00 am, Level 5, Quiet Study Room

Great room for studying, however I am disappointed that I cannot buy Red Bull after 12:00 am.

___________

4/30/09, 6:55 pm, Main level

After all we pay at this university you guys take the ENERGY drinks out of the vending machine and charge 82 cents more. WE ARE NOT MADE OF MONEY. Seriously, this school sucks everyone’s money.

Response:

We will contact our vendor about stocking more and different energy drinks in the machines.

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4/28/09, 12:29 am/pm?, Level 4 near a wall

One of the outlets against the wall was not working and my computer died… very inconvenient.

Response:

We’re sorry your computer died! We have checked on these outlets, thanks to previous suggestions, and hope to have them all fixed soon.

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4/28/09, 9:00 pm, Main Floor (by coffee shop)

It’s really hot in here -We should have more comfortable chairs -> cushions! -Decent noise level -Good snack selection-but how about some free ones during exams to boost our memory?! And energy!

Response:

Thanks for the positive feedback! As for your suggestions, we recommend wearing layers when you plan to study at Thomas Cooper. It’s a large building, and it’s difficult to regulate the temperature. When we have money to purchase new furniture, we will certainly buy the best and most comfortable pieces we can afford.

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4/28/09, ????pm, Main floor by Coopers Corner

In the new part being built there should be a cot/resting/bed/futon area. You could check them out with student ids and man, everyone would study that way. There should be study breakers available like checkers/chess/scrabble/Frisbee.

Response:

The addition to the library will be used for Rare Books & Special Collections and for South Carolina Political Collections. Unfortunately, it is unlikely that there will be space for a resting area. Your second suggestion is an interesting one and will take some pondering. Thank you for giving us your thoughts!

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4/28/09, 4:00 am, Main floor in the back

It would be better if there are places in the library to put our computers. So, we don’t need to carry our laptops to the library every day.  Cooper’s Corner should be opened longer, especially during exams. Extended hours could keep us going longer, plus the demand would increase sales. Also, there is more space for tables. It gets hard to find a spot this time of year. Extra seating would be nice.

Response:

The hours for Cooper’s Corner are set by Carolina Dining. Their suggestion form is located at: http://www.sc.edu/dining/share.html As for the study tables, we plan to rearrange the furniture this summer in order to maximize study space in popular areas.

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4/28/09, 9:32 pm, Study carrel (no library location listed)

Please put something on the walls. The acoustics are distracting and not conducive to study. Or carpeting might help.

Response:

Thank you for your suggestion, we’re sorry that you find the acoustics distracting. Areas without carpeting are easier to clean, and artwork or framed prints would likely be vandalized. Ear plugs are available at the Circulation Desk.

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4/28/09, 10:30 am-12:00pm, Mezzanine in front of windows

The air has been constantly running ALL day! My papers blow off the table unless I sit a book on them, not to mention it’s freezing. Is there any way it could run in intervals instead of continuously? Thanks!

Response:

We’re sorry it’s so cold on the Mezzanine. This is a known issue and we’re working on it. We definitely recommend wearing layers when you plan to spend time at Thomas Cooper.

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4/28/09, 11:00, Level 1, Carrel

The carrels are a great place to study but I have two suggestions. 1. Could someone check the trashcans down here more regularly? There were coffee cups from last semester sitting in there still. 2. Do we need to open our book bags up on the way out? Wouldn’t an alarm go off if we took a book out? It is a hassle and they don’t really even check.

Response:

We will certainly pass on your comments to our cleaning crew. As for the security gate, we will continue to check bags. The alarm has been known to malfunction from time to time, so a visual check is best to confirm that no unauthorized library materials are leaving the building.

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4/28/09, 8:00 am, Level 4, QZ-QC (back)

Please tell people to keep their place clean whenever they leave. Thanks so much!

Response:

The cleaning crew is doing its best to keep up, but we have had record number of visitors to the building this week. Wipes have been put out on the Main level to help with cleanliness.

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4/27/09, 7:28 pm, Level 3

It would be better if there are places in the library to put our computers. So, we don’t need to carry our laptops to the library every day.

Response:

We will consider this idea for future renovation projects.

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4/27/09, 7:38 pm, Main (next to bathroom)

The water fountain is disgusting and needs to be cleaned.

Response:

The water fountains are a frequent topic in our Suggestion Box. Our short-staffed custodial crew does its best on keeping them clean. For earlier suggestions and our responses, keep scrolling.

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4/21/09, 9:45 pm, Level 2, location: table

More Tables!!!! More Power Strips @ tables!!!

___________

4/27/09, 1730 hours=5:30 pm, Level 3

Every desk should have electrical power

___________

4/28/09, 12:30 am/pm?, Main level

More outlets please!!! (or longer extension cords to plug into the outlets)

___________

4/28/09, 11:00 pm, Main Floor (in the center)

Need more power cords for computers etc. This has been a problem all semester

Response:

What timely suggestions! The good news is that we plan to rearrange furniture over the summer in order to take advantage of…additional power outlets that will be going in SOON!

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Tuesday, April 28, 2009 10:27 PM Library Location: Columbia Thomas Cooper Library

Google Chrome web browser should be added to all Windows machines. Fast, reliable, and innovative new browser.

Response:

We will consider adding this browser when we re-image our public computers this Fall. Thank you for your suggestion!

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4/23/09

Many (most) water fountains inoperative or too dirty to use. Probably just need to be replaced. People working in the library shouldn’t have to bring their own drinking water or buy bottled water. The current situation is probably in violation of DHEC regulations.

Response:

The water fountains are a frequent topic in our Suggestion Box. We do our best to keep them in repair, and our short-staffed custodial crew does its best keeping them clean. For earlier suggestions and our responses, keep scrolling.

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4/23/09, 7:33 pm, Level 4 (rear of the room)

I guess it is a good idea to allow students to bring food and eat in the library. However, the maintenance staff needs to monitor the trash cans on the floor for overflow and they need to make sure the tables are free of trash.

Response:

Thank you for your suggestions. We are at the peak time of the semester, and it is very difficult for the cleaning crew to keep up with record-breaking numbers of visitors to the library. However, we are in close contact with our cleaning crews about the state of the building and will pass on your comments.

___________

4/23/09, 1:00 pm, Level 3, Room 312

Needs a clock

Response:

We will look into this, thank you for the suggestion!

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4/22/09, 12:30 am, 4th floor, against green wall

Tell people if they want to be loud to go to a floor with tables. I come to this floor because it only has cubby holes and that generally means it is for solo studiers. I don’t care who her boyfriend is sleeping with. I do care about my studying

Response:

Although visitors to the Library should be considerate of others and keep the noise level down no matter where they are, the Mezzanine, Level 5 and and Level 1 are designated as quiet floors

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4/21/09, 11:59 pm, Main (at this table)

Need more laptops!!! Especially during exam time.

Response:

We know, and we are working on it. It all comes down to the budget

___________

4/21/09, Level 4, small desk beside large tables

More trash cans!! Please!

Response:

We hear you! We will look at this and see if we can add more bins to the building.

___________

4/20/09, 11:50 pm

Outside the library An outside study area.

Response:

This is an interesting idea, and one we’ll have to ponder, as outdoor lighting would be needed. Thank you for submitting this suggestion.

___________

4/20/09, 9:55 pm, 3rd floor, Study Room 314

Study rooms should be cleaned regularly. There is always paper on the floor and sticky stuff on the desk. A reminder on the back of the door would be good to encourage students to pick up after themselves. Thanks!

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4/19/09, 5:00pm, 2nd floor, Study Room

If the budget allows, include trash cans in study rooms. This may cut down on people leaving trash on the floor. Thanks for all improvements made thus far!

Response:

The study rooms are difficult to keep clean at this time of the year because they are almost always in use. Thank you for these suggestions, we will get the word to our custodial crew.

___________

4/18/09, 9:00pm, 3rd floor

Clean up the study cubes that have gum, etc. on them

Response:

Thank you for letting us know about this. We will get to work on it as soon as we can.

___________

4/18/09, Level 5, Computer Lab

NEED PHOTOSHOP ON BETTER COMPUTERS (and more). I have a project I need to get done and I can’t because there isn’t a computer around w/Photoshop on it.

Response:

We currently have the newest version of Photoshop on three of our new Apple computers in the Computer Lab. When we deploy the new PCs over the next month, Photoshop will be on three of those new computers. Photoshop is very expensive, so we are limited as to how many computers may have it. If you are having trouble finding a computer that has Photoshop, or any other specialized software, please let someone at the desk know. It helps us in our purchasing justifications to know when a need is not being met.

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4/17/09, 2:11 am, Level 1, Quiet Floor

New Carpets! We’re here all hours of the night and the chairs get uncomfortable and I get tired. Sometimes I’d like to lay down on the floor to study or rest my body, but the carpets are a little dirty. Thank you P.S. I get cranky if I don’t get sleep.

Response:

We understand, and we agree that the carpet is in poor condition on most levels. We are working on securing funds to get it replaced.

___________

4/16/09, 4:20 am, Main floor with security guards

Bubble gum machine (free)

MORE COCKY Instructional Posters

Response:

While a bubble gum machine is appealing, it is unlikely that a request to purchase one would be approved. As for the “MORE COCKY Instructional Posters” suggestion, we are baffled. Are you asking for more visits from Cocky AND instructional posters, or Cocky instructional posters? Please give us a bit more information.

___________

4/15/09, 10:58 am/pm?, Level 3

Help the custodial team keep things in order around the library, especially water fountains, “where it is safe to drink out of the on a particular school day such as this on here….they are out of order.” Thanks, Miss Renwick

Response:

We work hard to keep up with posting “Out of Order” signs where they are needed, but the water fountains are notoriously difficult. A recent water outage knocked out nearly half of them, so the status of a particular water fountain can change quickly. Thank you for your suggestion, though. We will recheck these.

___________

4/15/09, 12:47 am/pm?, Level 3, Study Room 312

Your Markers Suck!

Response:

Thank you for letting us know. We will check our supply of markers available for checkout at the Circulation Desk.

___________

4/15/09, 11:49 am, 3rd floor

I think that these are the cleanest restrooms I have used on campus. The custodial workers do a really good job keeping the floors clean. Keep up the good work.

Response:

Thank you for your positive feedback

___________

4/14/09, 9:45 pm, Main floor, table

Add more tables on lower floors, maybe less cubicles

___________

4/14/09, 9:43 pm, Main floor, table (finally)

More tables, less cubicles on the lower floors.

Response:

We hear you! We will look into rearranging furniture over the summer.

___________

4/14/09, 11:38 am, Top floor “Quiet floor”

Please ask the janitors to be quiet while they are cleaning the quiet floor and not to stand around and socialize while people are trying to study.

Response:

We’re sorry your studying has been disrupted. We have spoken with the custodial staff supervisors about this, but will mention it again.

___________

4/14/09, 10:45 am, 4th floor

I suggest you guys get more workers on the cleaning crew.

Response:

Yes, our custodial crew is nearly always short-staffed, and it is difficult for them to keep up during this busy part of the semester. We will pass on your comments to the custodial supervisors.

___________

4/14/09, 10:15 am/pm?, Level 2, Room 212

More AC in the study rooms!! And more tables on floors!!

Response:

Wow, usually we hear that the library is too COLD, not too hot! Still, it’s best to be prepared for any climate and wear layers when you plan to study here. As for your second suggestion, we plan to do some furniture rearranging over the summer.

___________

4/13/09, 9:00pm, everywhere below the 5th floor

Whenever I get to Thomas Cooper at night, the whole top floor and 5th floor study area are full. So when going down to the 4th on, there is nowhere to plug in your computer in! It’s impossible to write a paper when your computer is dying, the lab is full and there’s no outlets. Please run power strips to the study carrels.

Response:

Although there are power strips available for checkout at the Circulation Desk, the real issue is outlets. This building was constructed in the 1970s and there simply aren’t enough outlets for today’s library users. Adding power in more places is on the list of things we want to do when funds become available.

___________

4/13/09, 2:28 pm, Mezzanine, Quiet floor

I wish that all seats had cushions instead of hardwood seats. I believe it would be a great addition.

Response:

When funds are available, we will certainly purchase the best and most comfortable furniture we can. Thank you for your suggestion.

___________

4/12/09, 8:30 pm, 2nd floor

GET A NEW LIBRARY! This is where the 60’s/70’s came to die!

Response:

A new addition is going up behind the library right now, maybe you missed it. The addition will house the Libraries’ Rare Books & Special Collections Department and South Carolina Political Collections. The Level 5 Computer Lab will soon be renovated, and we are in the process of formulating a plan for renovating the rest of the existing building when funds become available. Short answer: We’re working on it!

___________

4/11/09, 6:45 pm, Level 2, Room 212

Great study area, really gave our group a good opportunity to really work together.

Response:

.We’re so glad to be of service! Come back and visit soon.

___________

4/10/09, 12:30 am/pm?, Main floor

Create display asking people to turn off power strips and computer monitors not in use as well as leaving number lock and caps lock disables so that indicators lights will stay off, saving power. Also, maintenance closet lights next to restrooms are often left on.

Response:

Thank you for these great energy-saving ideas. We will pass them on to appropriate staff members.

___________

4/9/09, 7:45 pm, 4th floor, Study Room

I’m a Pre-Med student and I “found” this Barron’s Guide to Medical Schools, and I think it would be helpful if grad schools books/info could be collected and made readily available for students to look at.

Response:

Thank you for the great suggestion! We are looking into the possibility of a display of school guides and study aids for next Spring.

___________

4/9/09, Main Floor

Provide Adderol to students.

Response:

The Thomson Student Health Center may be reached at (803) 777-3175.

___________

4/8/09, 11:50 pm, Mezzanine (Quiet space)

The quiet room is rarely quiet. Maybe the security guard should monitor it every once in a while and if it is loud, have an announcement (preprogrammed) go off. Some people come to this floor because the main floor is crowded so they don’t acknowledge to fact that it’s supposed to be quiet (talking loudly to each other and on their cell phones). If this isn’t possible I suggest more tables in the 5th floor quiet room. Thanks!

Response:

Thank you for letting us know about this problem. We are considering several ideas on how to improve the situation and will add this one to the list.

___________

4/7/09, Main Level

It’s so frustrating when Cooper’s Corner closes at 3:00 on Thursdays! I was in desperate need of coffee to stay awake to study, but I was too lazy to walk to Russell House & opted for an energy drink instead, which made me feel HORRIBLE! Also, I had to study on a Sunday, and I was again disappointed to see Cooper’s Corner closed. This time I went to Russell House for coffee, but they were closed for inventory. Needless, to say, Cooper’s Corner should be open on Thurs. & Sun. nights. I understand closing on Friday & Saturday, but Thurs. & Sun. are important study nights for many students! Thanks. J

Response:

3:00 pm does seem a little early for a Thursday afternoon. Cooper’s Corner hours are set by Carolina Dining and their suggestion submission form can be found at: http://www.sc.edu/dining/share.html.

___________

4/7/09, 2100 hr, Main level (others don’t matter)

In the back New comfortable chairs, maybe leather? Just a suggestion. But that would be fantastic. I’ll put in a good word for you guys when I go to the top. L & M & M

Response:

Leather chairs would be very nice, and thank you, we’ll take all the help we can get. When it’s time to replace the furniture on the Main Level, we’ll purchase the best we can afford.

___________

4/6/09, 10:00 pm, Level 4, attached carrels desks near “R”

More plugs so we can charge our computers

Response:

Although there are power strips available for checkout at the Circulation Desk, there simply aren’t enough outlets in this old building for today’s library users. Adding power in more places is on the list of things we want to do when funds become available.

___________

4/5/09, 10:30 pm, Main level

Cooper’s Corner should be open 24/7! Thanks.
___________

Cooper’s Corner Needs popcorn machine! Thanks.

Response:

Cooper’s Corner hours and its menu choices are set by Carolina Dining. Their suggestion submission form can be found at: http://www.sc.edu/dining/share.html.

___________

4/5/09, 7:45 am/pm?, 4th floor carrel & 5th floor computer lab

The carrels are dirty. Also, no one wants to use these old Dell laptops. Get us more MACs. Thank you.

Response:

Thank you for your suggestions. We are in close contact with our cleaning crews about the state of the building and will pass on your comment about the carrels. As for MACs, we have added many more MAC desktops and laptops in the computer lab this year. However, we will keep your suggestion in mind as money becomes available for future additions.

___________

4/3/2009, Main level in back near Cooper's Corner

Keep library open 24 hours on weekends
___________

4/3/2009, 4:55 pm, sent via email

I would like to know why the library is not open 24/7 everyday anymore..?
___________

4/3/2009, 4:52 pm, sent via email

Should return to 24/7 library hours.

Response:

We know that this was a very popular service and we hope to return to being open 24 hours/7 days a week during the academic year when our budget allows. Please be aware that the library will be open 24 hours a day/7 days a week for the Spring semester exam period beginning April 20. For a complete listing of hours for the University Libraries, see http://www.sc.edu/library/hours.html.

___________

4/3/09, 4:10 pm, Main level next to elevators

Please fix the water fountains within the library. If they cannot be fixed, money should be allocated to replace them. A more expensive route would be multiple water coolers in the library. However, I doubt the second plan is economically sound.

Response:

The water fountains on the Main Level and Level Five are in working order, and we will look into repairing the ones on other levels.

___________

4/3/09, 11:00 am, Main level

New carpet in public computer lab would be great.

Response:

What a timely suggestion! We are planning a major remodeling of the Computer Lab, which will include new furniture and carpet.

___________

4/3/09, 11:00 am, Main level

More journals on PubMed or CINAHL.

Response:

It would help us a lot if you could tell us some of the journal titles you couldn’t find. Please contact Gary Geer, Collection Development Librarian, at geer@sc.edu.

___________

4/2/09

Hand sanitizers in the computer lab (5th floor). Red stickers marking non functioning outlets (3rd floor).

Response:

The hand sanitizer in the Computer Lab ran out, but we have ordered more. As for the non-functioning outlets on Level 3, we checked these and all appeared to be working. It would be very helpful if you could give us more information so that we can locate the ones that are broken. The water fountains on the Main Level and Level Five are in working order, and we will look into repairing the ones on other levels.

___________

4/2/2009, 2:52 pm, sent via email to Thomas Cooper Library

I would greatly appreciate it, if the library would send out circulation e-mail notices about overdue rentals the day BEFORE the rental is due, instead of the due date. By the time I get a reminder the rental is already overdue.

Response:

We send courtesy reminders on all regular checkout items a week before the due date. We have added a reminder notice to short-term loans, too, thanks to your suggestion.

___________

4/2/09, 12:22 am, Level 3, Study Carrels

Please try not to check out study rooms to students next to each other if at all possible. Spreading students out will make it quieter and will be more conducive to studying.

Response:

We do space people out during the slower times of the semester. But during this peak time of the year, the study rooms fill up completely almost every night, so there is no opportunity to provide a noise buffer. If you find yourself with noisy neighbors in the study room next door, please notify someone in the Circulation Department for assistance.

___________

4/1/09, 10:00 pm, Level 2, Room 209

Leave study rooms open ALL night! It’s annoying to have to leave and change locations!

Response:

Study Rooms are checked out for four hours at a time. We feel that folks probably need a break after four straight hours of studying, and it’s also fair to give others a chance to use these rooms, as they are in high demand at peak times of the semester.

___________

3/30/09, 2:16 pm, Level 4

Most of the outlets along the back wall aren’t working.

Response:

We are checking on this, thank you very much for notifying us of the problem.

___________

3/30/09, 7:45 pm, Main Level near Cooper’s Corner

The wifi seems exceptionally weak here, which is a shame since it’s so well-equipped for laptops. Any chance you could pester UTS to give it a look?

Response:

Thank you for letting us know! We have several wireless access points on the Main Level. Sometimes, if a user is too near the glass windows, the signal may be lost. Also, we’ve noticed a weaker signal at certain times of the year when we have large numbers of people in the building using laptops. But we will certainly report the weak signal to UTS, who supports our wireless system.

___________

3/29/09, 6:50 pm, Level 2, one of the study rooms

The door had writing all over it and it was offensive. It even had the “F-word” on it and there were some sexually explicit pictures as well (wording changed to protect the innocent). That is disgraceful.

Response:

We agree! See the suggestion and response from 3/9/09 - http://www.sc.edu/library/responses.html. We are checking the study room doors (again) and will clean them (again)

___________

3/29/09, 7:30 am/pm?, Level 1 (quiet floor)

Tissues at the stations would be beneficial!

Response:

This is a great idea, especially during allergy season! Unfortunately, the cleaning crews are struggling to keep toilet tissue, paper towels and soap in each restroom. Maintaining facial tissue at each carrel would be asking the impossible of an already understaffed crew..

___________

3/28/09, 6:00pm, Level 2

Have a section on the Main Floor of books featured on the Daily Show with Jon Stewart and The Colbert Report. Virginia Tech’s library has such a section and it is quite popular.

Response:

This is a good idea. We will check with the appropriate staff to see if we can add and maintain a timely service like this.

___________

3/26/09, 2:35 pm, Level 5, Computer Lab

I’m an Art Studio student and I was trying to work on my project in the library because I was already here looking thru some design books and I thought they have some adobe programs here so I don’t have to walk back to McMaster. But the version you all have is two versions behind and your computers are super slow. There are only 2 and they are PCs and since you have Macs in the lab why don’t you just put the updated design suite on all the Macs so that all the art students that use the library can use the lab too. It’s like we don’t matter just because the majority of kids here don’t have our major and we are being discriminated against, and that’s not right. We all pay tuition.

Response:

We are in the process of replacing all of the computers in the Thomas Cooper Library Computer Lab. The Apple computers were recently replaced and doubled in number, and we plan to have the Windows computers replaced by the end of April. This year, we’ve also replaced every public computer in the Library System with new, faster models that have larger flat screen monitors. The newest version of the Adobe products is on order. Due to budgetary constraints and the high cost of the Adobe software, we will only be able to put the suite on three of the new Windows PCs and three of the new Apple PCs. We also have scanners on order to replace some of the older models we have in the lab at this time. If you continue to have trouble, please let a staff member in the Computer Lab know.

___________

3/26/09, 10am, All floors, by the elevators

It would be very convenient if there were electric pencil sharpeners on every floor; I do not enjoy going to the main floor to sharpen my pencil. If there are ELECTRIC pencil sharpeners on each floor, they should be more visible to my seeking eye.

Response:

Thank you for the great suggestion. We have ordered four manual pencil sharpeners (these will be easier to maintain and secure than the electric ones) and will place one each on levels one through four.

___________

3/25/09, 2:30 am, Level 1, table

More artwork on the walls to make this place less soul-crushingly dull.

Response:

Thank you for the suggestion. We are considering adding student art work to the building

___________

3/24/09, 12:09 pm, Level 3, at a study carrel

I think someone should address the issue of the cleaning staff in the library. They are very loud and speak at full volume when having a conversation with each other. It is extremely frustrating to be interrupted by loud voices when studying. I understand their jobs are boring and to make the time go by faster, they would like to have conversations with one another. But they need to understand they are working in a LIBRARY! If they really must have conversations [while working] then they should speak in a whisper tone. I hope this comment is read and changed will be make towards the attitudes of the cleaning staff. My life is stressful enough that the last thing I should have to do is shhh a cleaning staff. Thanks, A Concerned Student

Response:

We’re very sorry that your study time has been interrupted. We have spoken with Custodial Services about this on two or three occasions, but will certainly mention it to them again.

___________

3/24/09, 9:24 pm, Main level, at a table

DIET MOUNTAIN DEW!! PLEASE!

Response:

Please check at Cooper’s Corner coffee shop, which has recently begun offering Pepsi products. As for the vending machines, Mountain Dew is a Pepsi product, and the University has a contract with Coca-Cola. We will speak to our Coca-Cola representative about adding a similar beverage to our vending machines.

___________

3/22/09, 8:00 pm, Level 3

Doors in the private rooms on the third floor slam extremely loud. It would be nice to have that fixed. On a number of occasions I’ve heard a loud slam and looked around startled just to see the same expression on everyone else’s face. 2-Filters are filthy. I would be nice to have those cleaned/replaced. The ventilation filters. Other than this-extremely well run library.

Response:

The doors in this area are weighted to provide security. Please consider asking at the Circulation Desk to find out if another carrel – one that is further away from the door – might be available for your use. Thank you for letting us know about the air filters. We will turn this in to our Maintenance Department.

___________

3/22/09, 10:40 am/pm? Level 2

I think it’s absolutely ridiculous. No! It’s not justifiable that I can’t rent a study room because I went so many hours past what is was suppose to. The study rooms are for studying if we pay thousands and thousands of dollars each year to learn and study. If we want a study room we should be able to get one. There isn’t a waiting list for them. They aren’t even half full 99% of the time. Not only that but the study room is enclosed so you can talk and communicate. We can’t do that on the tables without disturbing others. The library is a place where you can concentrate. I think this policy needs to be changed. It’s total crap that I’ve been setting my study plans for the study room and I get told I can’t rent one because I went overdue some hours. It wasn’t damaged and no one even told us time was up. This wants to set standards and not having the right to rent a study room whenever I want along with small useless rules makes this university not only a failure but not living up to their standards.

Response:

The Library’s study rooms are in high demand, so we must limit their use to four hours at a time. There are no fines for exceeding the time limit, but once that happens, a patron is blocked from checking out another study room for the rest of the semester. Unfortunately, we don’t usually have enough staff members available to let students know that their time is up, although we may do so at peak times if other groups are waiting for a room. Please visit the Circulation Department and speak to a manager about getting your study room privileges reinstated. You may also fill out an appeal form at: http://www.sc.edu/library/pubserv/appeal2.html

___________

3/21/09, 7:48 pm, Main level by Cooper’s Corner

I feel that the library should reinstate being open for 24 hours on the weekend because this is the one place where I can get a lot of studying done without any distractions—especially on the weekend.

Response:

We know that this was a very popular service. We hope to be able to return to being open 24 hours/ 7 days a week during the academic year when our budget allows.

___________

3/21/09, 5:23 am/pm?, Level 3

Soft music (classical) should play on one of the floors in the library to stimulate the brain.

Response:

While this is an appealing thought, the Library would probably have just as many suggestions to turn OFF the music if we implemented this idea. We feel it’s best for individual Library users to supply their own music choices by way of personal listening devices such as iPods.

___________

3/20/09, 4:00 pm, Computer Lab

Perhaps a notice should be posted on the laptops asking patrons to shut them down before returning them to the computer lab. It could save on battery life and keep me from getting dead laptops that keep me chained to a wall in the library. Thanks.

Response:

This is a good idea. During normal times, we do try to recharge the laptops as they are returned. However, at very busy times of the year, our laptops often are returned and go out again before they can be recharged, which is why we also check out a power cord with each laptop. We’re sorry you have had problems with laptop battery life. We do try to replace the laptop batteries twice a year, and we replace power cords when they become worn. Next time, you might try returning the laptop to the Computer Lab to see if there is another available with a better charge. 

___________

3/9/09  5:00pm, Study rooms (no location information provided)

The study room doors are disgusting-profanities, phone #’s, Greek letters. These should be replaced and signs should be constructed urging against such action. 

Response:

Thank you for letting us know. We will check the study room doors and will remove/repair any graffiti.

___________

3/4/09 10:30 am Level 1

Trash man needs more help.  It's not a one man job dealing with trash.

Response:

We agree!  We are working with Custodial Services to increase coverage for the Library

___________

3/4/09

It is almost too cold in the library

Response:

Large buildings like Thomas Cooper often have hot and cold spots.  Dress in layers when you plan to spend time in the library.

___________

3/4/09, Carrels-Level 3

The air conditioning in the carrels is set super cold.  It makes it really hard to work when shivering.

Response:

Thomas Cooper Library is a large building and it's difficult to regulate the temperature.  Please wear layers when you plan to spend time studying in the library.

___________

2/28/09

I really would like to see the display of President Barack Obama stay on display because this President changed the nation.  We will never have a President that has changed our American people in these times.

___________

2/27/09, 9:30 pm, Entrance

I have really enjoyed the "Obama Showcase" located at the front entrance of the TCL.  I am unsure how long this display will be available but it is my hope that it can become a permanent piece.  I think that I speak for all students when I say having this display in the library is encouraging and a test to what hard work and long hours can do personally and for others.  I suggest that the "Obama Showcase" become a permanent part of TCL.

___________

2/27/09, 3:22 pm, lobby

I believe that the monument in the library with our 45th president should stay up longer than the month February for the simple fact that this is an important time in history.  It is not just because it is black history month but this is U.S. history.  I believe it should stay up.

___________

2/27/09, 3:21 pm, Front- Near Obama Window box

I think the box for Barack Obama should stay up longer than the month of February.  Not only is he Black (White as well), he is the President of the United States.

___________

2/27/09

I think the Barack Obama monument in the library should stay up much longer than the month of February!  It represents much more than "Black History Month" so it should stay up.

___________

2/27/09

I think the monument should stay up longer than for black history of President Obama.  He is an icon of this nation and should be treated as such.

Response:

We are not planning to take the Obama exhibit down until we have another exhibit to take its place.
___________

2/23/09, 20:15 , Main Floor 

It's way too loud for a library!  It makes me wonder exactly why people are hired here.  Hire someone to keep the library quiet like it used to be.  It's like a social hall instead of a place to read/study.  Thank God for study rooms! 

Response:


Main Level is not strictly a quiet level.   If you want a quiet study area, you should try the Mezzanine study area, the Level 5 study area or Level 1. We have noticed that the noise level in the library has increased as more and more students are required to study in groups.  We also have more people using the building than ever before.  We are trying to address the noise problem by designating Mezzanine, Level 5 and Level 1 as quiet study-no group areas.  

___________
  

1/26/09, 11:00 (am/pm?)

If you are going to start fining people for overdue laptops, you should have the employees at the computer lab check in the laptops in a timely manner to prevent unnecessary fining! 

Response:

The Lab employees know to check the laptops in as soon as they come in; however, they will be reminded to check the laptops promptly


 _______________

Sent: Tuesday, December 23, 2008 11:08 AM

Library Suggestion

A regular calendar, with Library Hours would be more helpful than the current \"list\" of hours - particularly over the holidays - the current hours presentation is not user-friendly.

Library Location: Columbia Thomas Cooper Library

RESPONSE:
We have seen other libraries use the calendar method; however, we are trying to give hours for 21 different libraries and departments.  We are continually adjusting our page trying to make it more user-friendly. 

___________ 

12/9/08, 8:50 pm, Levels 1-5, Male bathrooms

Make sure soap stays refilled in restrooms on all levels. Main floor bathrooms are always well supplied, but other aren't. The last 4 evening I have been on level one and in the mail [male] restroom there has been no soap on each of these nights.

RESPONSE:
This issue has been reported to our custodial area manager.

___________

12/8/08, 10:15 pm, Level 5-1

Cell phone network coverage is needed on lower levels!!! So this way, we can meet with our study group by contacting them through our phones!! Instead of trying to hunt them down on each level.

RESPONSE:
The conflict between cell phone noise and convenience is being discussed by library managers. Money is also an issue. To extend or boost the signal to the lower levels requires the installation of additional hardware (Repeaters, Boosters, Antennas)

___________

12/8/08, 10pm, Level 1, Desks near L109 (office)

When the library is crowded, especially during exam time, please have all areas in the library equipped with outlets to plug computers in. Many of the single occupancy desks are not located near an outlet within reach; therefore, no computer work can be done.|:(

RESPONSE:
We are working on adding more power strips to the existing outlets.

___________

12/8/08, 9:30 am/pm?, Mezz., Study area

*Please fix the heating problem in this area, it feels like it's the coldest part of the building
*We need to get more laptops for students
*More tables, there is a lot of open space in this area

RESPONSE:
Wear layers when studying in the library.
We just put through an order for more student laptops…if that is approved we will have 40 more for checkout soon.
We will explore buying additional furniture if our budget is not cut.

___________

12/8/08, Level 1, Study Desks

More outlets.

RESPONSE:
We are working on adding more power strips to the existing outlets.

___________

12/8/08, 1:01 am, Level 2, Area: Back?

Overall good, need more outlets (everywhere) or more extension cords to reach all cubicles because very few can reach the outlet for laptops.

We working on adding more power strips to the existing outlets.

___________

12/7/08, 10:33pm, everywhere

*More head phones
*More intelligent staff and less dummies that don't help but keep apologizing for their ineptitude
*More couches
*Air dryers (preferably the new Dysons) instead of paper towels b/c there's never enough, it's a waste of trees and the bathroom is always trashed with them

RESPONSE:
We have ordered bigger better headphones and should be through cataloging and tagging them by the first of next semester, to give us about 40 that will be available for student checkout. Which is about twice the number we have now.
Ouch
More couches may be in our future if the budget improves.
Air dryers - the USC maintenance department covers what we have in the restrooms.

___________

12/6/08, 10:30 am/pm?, Level 5, 1

Please enforce the quiet rule on the designated levels!

RESPONSE:
We are very interested to know when the quiet levels are not quiet. Please report noise on Mezz, Level 5 and Level 1 while it is noisy. We understand that students need quiet areas and we want to provide that. When I personally checked these areas today, all was quiet. Please report noise especially on the quiet levels to Circulation or to Reference.

___________

12/6/08, 7:36 am/pm?, Main Level

It's good for the library to provide cold water. But when the weather gets cold why don't you provide "HOT WATER"?

First, we can have warm water, warm body, warm coffee and warm milk. So many merits for providing hot water, at least warm water. For Free!! Thanks!!

RESPONSE:
Don't really understand the hot water request. We do have hot water in the restrooms. Do you mean Cooper's Corner? SODEXHO - http://www.sc.edu/dining/share.html

___________

*Free food. :)
*Coffee shop to stay open later everyday (maybe until 9 pm)
*Free pot of coffee after coffee shop has closed
*Coffee shop open on weekends
*More MCAT study books, up to date!! It does us no good study for the MCAT from 1988 workbooks
*Take out trash more often (ew?)

RESPONSE:
>Food, coffee, hours = SODEXHO - http://www.sc.edu/dining/share.html
>MCAT study books request has been forwarded on to our collection development department, HOWEVER we do have more recent copies at the Circulation Desk in our RESERVES collection.
>During finals over 6000 people pass through the library in one day. The trash situation is overpowering for the maintenance staff. They will do as much as they can, but they need your help.

___________

We the students want:
1) Sturdier library CHAIRS< with back support that doesn't wobble or break when sat in. (Very nice rendering of our new wooden chairs)
2) A computer lab that is actually open on Saturday, 2 days before final exams start!

RESPONSE:
1) Some of the old chairs on the lower levels are both padded and sturdy. Give those a try. We're curious to know if the older chairs are better than the new chairs.
2) We follow the regular library schedule on that Saturday before exams (7:45)…but maybe we need to re-evaluate the needs of the students the weekend before exams and look at extending hours if the budget allows.

___________

12/2/08, 1:58 am, everywhere in the library

I suggest that there be no food or drinks allowed in the library because people don't know how to throw their trash away. It makes it a lot harder for the custodians and I don't think it's right that they have to clean up other people's trash off the ground when they should learn to pick up after themselves. I don't think it's right that you guys continue to make the custodians clean trash off the floors and desks when all they should have to do is take out the trash. I think you should put signs up and make people clean up their own mess and if that doesn't work then you should just do away with eating and drinking.

Thank you.

RESPONSE:
Students and visitors, please throw away your trash.

We have provided trashcans and recycle bins for your convenience. Remember the privilege of having food & drink in the building is dependent on your ability to act responsibly.

___________

12/2/08

-Mints for everyone
-Free hot cocoa in the winter
-Offer portable heaters (it's cold in here) :(

RESPONSE:
Mints and hot cocoa sounds so good on a cold day like today. It won't be free, but we will add it to the list for SODEXHO and vending.

Dress in layers when you plan to spend time in the library.

___________

Sent: Saturday, November 29, 2008 8:46 AM
Subject: Library Suggestion
Suggestion: Prioux Évelyne, Petits musées en vers. Épigramme et discours sur les collections antiques, Paris 2008.
ISBN : 978-2-7355-06699
Library Location: Columbia Thomas Cooper Library

RESPONSE:
Thanks for the suggestion.

___________

11/24/08, 11am

A computer area with mandatory silence!   Every time I need to get some work done on a computer, I have to compete with nonstop noise and talking from people around me.

RESPONSE:
Most departments have their own computer labs that are smaller and quieter.  You might want to investigate those if you need silence.

___________

11/23/08, 9:30 pm, 3rd floor

There should be more access to power supply (outlets, surge protectors, etc.) for the cubicle areas.  There are insufficient power outlets for people with laptops.

RESPONSE:
We agree and we are actively looking for ways to increase the power supply.   This building has a remarkably high number of outlets for a 1976 building, but not so much for 2008.

___________

Sent: Thursday, November 20, 2008 10:08 PM

Library Suggestion

Suggestion: Please direct the cleaning staff to respect the fact that students are working in the computer lab.  Don\'t they have a break room or some other place to congregate and talk loudly?

Library Location: Columbia Thomas Cooper Library

RESPONSE:
This has been reported to the custodial supervisor.

___________

11/20/08, 1:08 am, Location: everywhere

Every time I come, there are never any study rooms available. :(

11/19/08, 11:05 pm, Main level

We need to get more study rooms!  Bigger and not rocky tables.  Please try to make them level!

11/19/08, 11:01 pm, Everywhere

There are no study rooms available ANYWHERE in the library!  We need more.

11/19/08, 11:01 pm, Main floor

I think that it would help to have more study rooms available.

RESPONSE:
We are aware that at certain times of day we do not have enough study rooms.   We are working on the problem by clearing out some rooms that can be used as study rooms

___________

11/19/08, 8:44 pm, Level 1-4

Need more outlets to use the laptops.  There are some outlets with no electricity on the walls or pillars.

RESPONSE:
If you find an outlet that is not working please let us know exactly where that outlet is.  We may be able to have it fixed.

___________

11/18/08, Time: All day  Location: All over

Kick out really loud people and make groups get study rooms!  It's impossible to study on any of the top 3 floors

RESPONSE:
Remember we now have QUIET AREAS:   Mezzanine, Level 5 study area and Level 1.   If the noise level is high on these levels, please report it to circulation.

___________

11/17/08, 12am, Level 1 (middle section, halfway back, left)

Air vent in ceiling whistles…..loudly!!

More big tables.

RESPONSE:
We are checking the air vent. Thank you for the specific location.

Level 1 is a quiet level. We are not planning to add more large tables because that encourages groups. Groups tend to get noisy.

___________

11/17, Time: Now

Please get good candy!  Thanks :)

RESPONSE:
Please report the kind of candy you want to vending at their web site http://carolinacard.sc.edu/vendingprob.asp

___________

We need more study rooms

RESPONSE:
We are aware that at certain times of day we do not have enough study rooms.   We are working on the problem by clearing out some rooms that can be used as study rooms. 

___________

Sent: Monday, November 17, 2008 7:03 PM

Suggestion: Get \"The Drunkard\'s Walk: How Randomness Rules Our Lives\" by Leonard Mlodinow.

Library Location: Columbia Thomas Cooper Library

RESPONSE:
This title has been given to the Collection Development Librarian.

___________

11/16/08, 11:10 pm, 3rd floor

I think that the books on reserve should not only be for two hours, I think we should be able to check them out a little longer.

RESPONSE:
The rules for checking out Reserve items come from the professors and instructors who put the items on Reserve.

___________

11/14/08, Main Entrance

Why did you put the browsing area by circulation?  You can't see the shelves-you have to bend over to read the spines.  This seems silly-and it is really uncomfortable.  Also, you may want to get a pen near this suggestion box.

RESPONSE:
At present this is the best place we have for the browsing collection.   The former space is being used for exhibits by South Carolina Political Collections.  There is a pen on a chain by the suggestion box, but I did put another one out there.

___________

11/9/08, 7:13 pm, Main Level (Café)

Why can we not get wireless in here?  USELESS

-But ate 7:20 it worked.  I will at least settle for consistency

-7:53: lost connection.:(

RESPONSE:
UTS is upgrading the library’s wireless system and they were in the building at that time working on that level.  It should have only been a few minutes of downtime, however a core server at UTS also went down during that time and was down for a much longer period which affected the wireless as well.  If you continue to have trouble with wireless when you are in the library, please let someone at the desk in the Computer Lab know about the problem.

___________

11/9/08, 5:42 pm, Level 1 (back area)

Would it be possible for the café to be open on weekends?  That would be really nice for long Sunday study sessions.

RESPONSE:
SODEXHO dining services manages the Cooper’s Corner Cafe.  We send all suggestions regarding the coffee shop to them at http://www.sc.edu/dining/share.html .

___________

11/08, Weekend

Women's Restroom: Hire more maids.  It was a mess and no tp..

RESPONSE:
No tp, I hate when that happens.   We wish the University could hire more custodial staff.   Please report problems like this to the Circulation Desk.   Sometimes they can help, and we have forwarded the concern to the custodial supervisor.

___________

Sent: Saturday, November 08, 2008 9:40 AM

Suggestion: First off, I'm in the level four carrel area, near the staff rooms. 

Thanks for working hard to make things the best they can be around here. I understand that budget cuts make everything more difficult and I appreciate your efforts to make things better in spite of that. However, I do have some suggestions: 

1. I think there should be a real person at the science reference desk instead of a sign that tells people to go back upstairs. I practically live here in my carrel, but I have never seen a person behind the desk - the sign never moves. 

2. I think it would be beneficial to put signs near the elevators reminding people of the benefits of taking the stairs, especially just one floor down. The School of Public Health might be able to make that a project for a class if you suggest it. 

3. Cooper's Corner is very convenient and healthy. Please keep it open longer during the week and on the weekends. 

4. Please clean (vacuum, dust) occasionally. The carrel two over from me has had 3 dead roaches on the floor for at least 2 months. GROSS! But the trash pick-up has improved from last year - THANKS! Could the trash collectors be a bit quieter when they come in here though? They tend to talk at a street volume when we're hear for the quiet. 

5. Research has actually shown that productivity can be enhanced by the taking of power naps. I understand that you don't want the student body having a sleep-over here, but please realize that some of us are doing the best we can with what we have and a power nap (for 30 minutes or so) is actually helping us study. Don't be so hard on the poor tired people! 

6. I see these posters up about how you've listened to student suggestions and changed things. When will you change things in the carrels? I know there have been suggestions because I read them on this page! Do we not get improvements because we're graduate students and beholden to USC for everything? We're people too! We pay tuition and fees and we use the library too! Maybe even more. Could you show us some love? 

7. There are black things on the carpet opposite carrel 1259 on the 4th floor. There are also black things on the vent directly above this spot. I haven't conducted a study, but I think your \"rusty\" vents are shedding. And it's not rust.  

8. Could you put healthy options in the vending machines? Most of the \"healthy\" food is lower in calories, but much higher in sodium, even higher than some of the un-healthy alternatives. Sodium causes a LOT of medical problems and is one of the leading causes of heart disease, obesity, and diabetes. Really, the \"healthy\" options are better than the candy, but that's about it.

Thanks for taking the time to read those - I know it was a lot. But I think some of them are small things that would go a long way :)

Library Location: Columbia Thomas Cooper Library

RESPONSE:
Thank you for your kind words of appreciation and for your thoughtful suggestions. 

1.  You are correct that budget cuts have impacted our service.   Science reference is handled from the main level reference desk now.  The remainder of the physical desk on level 4 is simply to shield visitors from the pole that comes down from the ceiling.   We have one reference librarian for the hard sciences and a frozen position for a health sciences librarian.  

2.  This has been referred to our building person.   We struggle with too many vs. too few signs. 

3.  SODEXHO dining services manages the Cooper’s Corner coffee shop.  We send all suggestions regarding the coffee shop to them at http://www.sc.edu/dining/share.html   

4. Maintenance will be informed of the gross roach situation.  We will notify the supervisor that the staff members are too noisy when collecting trash.

5. The no sleeping rule is to protect individuals who don’t realize that sleeping opens them up to being victims of theft and misconduct.   We don’t actually object to sleeping/napping.   We object to theft and misconduct by unscrupulous characters. 

6.  I regret that you, a graduate student, feel left out of the improvements.  We don’t intentionally discriminate.  We will have to reexamine what we can do for graduate students specifically. 

7.  Our building person will check on that.  Thank you for giving us the specific location. 

8.  This suggestion will go to the Carolina Card office.  They are in charge of vending on the campus.  They were responsive to our request for healthier options last year.   If you have specific healthy items that are appropriate for vending machines please let the Carolina Card Office know at http://carolinacard.sc.edu/vendingprob.asp . 

Thank you for your feedback.

___________

Sent: Thursday, November 06, 2008 2:23 AM

Suggestion: You guys are doing a wonderful job, I just wanted to thank you for all the service you provide students. Thanks!

Library Location: Columbia Thomas Cooper Library

RESPONSE:
Thank you so much.  We are trying very hard to meet your academic research needs within the resources (people & money) we have.

___________

11/5/08, 9 am/pm?, Level 5 

Water is the most profitable item you sell…DUH, it's $.06 per gallon out of the faucet and 20oz is $1.25.  Fill up a couple machines w/all water.

Thanks

RESPONSE:
We've passed that suggestion on to our Carolina Card office.

___________

11/3/08, 10:29 am/pm?, Main level/front entrance 

Time limits on some front entrance computers so people can come in for quick prints, email checks, etc. w/o having to run downstairs because people upstairs are in facebook. 

RESPONSE:
We are working on it – slowly.   The front computers are actually part of the reference department and are there for students who are doing research and writing papers.  We recognize that some computers are needed for quick use.

___________

11/3/08, 7:00 pm, Main Level 

A vending machine with highlighters, whiteout, pens, pencils, note cards, paper, etc. 

RESPONSE:
We are on the lookout for just such a vending machine.   We know they exist but we cannot find a vendor to provide them.  Please know we are trying.

___________

11/3/08, 11:30 am-6:00 pm, Level 1 in study area 

I think that there should be people walking around in designated study areas to maintain the silence.  People come to the library just to socialized and it's ridiculous.  This should be a quiet study environment.  I mean it is a library after all.  At other universities people would be asked to leave for not observing quiet policies.  It's honestly ridiculous.

RESPONSE:
You are reporting this from Level 1 (bottom level) which is designated as a quiet area.  This is disappointing news.   We do have people checking on the designated quiet areas but they cannot be there every minute.   If there is any way for you to report this while it is happening please do so.  Your options include: 

___________

11/3/08, 11:20 am, Main level in a corner 

I suggest that you can took books a place where students cannot go but students can look books name and introduction then they can want what book they interested.  [sic]  Thus, we will not to show our bags when we leave. [sic]

RESPONSE:
Not sure we understand your suggestion.   Bag checks continue to be necessary.

___________

11/1/08, 7:15 am/pm?, Level 3 

I was asked to leave because I did not have my student ID on my person.  I am a graduate student and have a lot of research to do.  I generally prefer to come to the library at night because parking is easier.  I do not appreciate being kicked out of the library.

Furthermore, I have checked out books several times and a week later they have been requested back.  Why allow graduate students extended check out periods if anyone can still check the books out.  This library *** sucks!

RESPONSE:
1)  I am sorry that you were “kicked out” of the library.   You must realize that it is imperative that we restrict use of the library overnight to USC students only.  The only way our guards really know who the students are is from the USC ID card.   Please always bring your USC Carolina Card with you to the library. 

2)  Our policies include “Please note, all items are subject to recalls which may or may not shorten their due dates.”  

You’ve had a rough semester with the library.   I hope understanding these policies will help you have a better end of year experience.

___________

10/31/08, 5:15 pm, Main level 

This is a very nice library.  I have only one suggestion.  Students should be allowed to have a guest after the hours of 11:00 pm.

RESPONSE:
You must realize that it is imperative that we restrict use of the library overnight to USC students only.  I am sorry, but these extended hours are for USC students only.   

___________

10/30/08. 10:15 am, Level 4 

More trash pickup/too much trash in cubbies.

RESPONSE:
Students, please realize that your trash is an unpleasant inconvenience to your peers.  PLEASE CLEAN UP YOUR TRASH ON BEHALF OF THE OTHER STUDENTS WHO NEED TO USE THE SPACES AFTER YOU.

___________

10/29/08, 10:00 am, Main Floor

There should be a designated quiet area and a designated talking area on the main floor.  It often gets very loud in the back adjacent to the coffee shop

RESPONSE: 
It does get loud around the coffee shop, but that is to be expected.   If you need more quiet, you will have to study in another area.   The desks by the windows on the west side of main level are usually quiet as are the tables closest to the Reference Help Desk.   For real quiet you should use our new quiet areas:  Mezzanine, Level 5 and Level 1.

___________

10/29/08, 9:00am, Cooper Corner-1st time- usually work on main floor or computer lab 

Please clean --dust (radiators, shelves, computers) and wash the tables and computer areas.  The amount of dust is unbelievable and the germs from every user, especially with the start of cold and flu season, are a risk to our health. 

Thanks you!:) 

RESPONSE: 
Yes, we see the dust everyday.   For some reason – and it is probably lack of money – the University does not seem to have enough cleaning staff.  The library is dependent on the maintenance people for cleaning.   We are fortunate to have some terrific library staff members who step up to do some of the cleaning themselves.  

We will report to maintenance the areas you mention.   Any help the students can give us by throwing away their own trash and wiping up the tables if they spill stuff will go a long way toward keeping the area nicer.

___________

10/28/08, 1:32pm, in between reference main floor 

The chairs are not comfortable.  Padding is awkward, old and broken.  Possibly repair?  Shouldn't be wasted. 

RESPONSE: 
Money will solve so many problems.  We are stuck right now with the furniture we have.   If a chair is actually broken, please let us know.   You can report it to Reference or Circulation staff.
_____ 

*Great library

*Good references

*Very quiet

*I was able to study

*I want a cup of coffee….fo' free 

RESPONSE: 
Thank you for your kind words.   I’d be happy to give you my next free coffee card if I only knew your name –virginia@mailbox.sc.edu

___________

10/28/08 10:40 am/pm?, Everywhere

Need more cleanup crew and the carpet needs to replaced, it looks awful. Yuk! 

RESPONSE:
See response above about cleaning. 

We do not have money to re-carpet all of the building.  We are thankful that Dean Mary Ann Fitzpatrick of Arts and Sciences provided the money for the new carpet on Level 2.  Please enjoy that level while the carpet is new.

___________

10/27/08, 8:24pm, Level 3 

Make staff more readily available to assist individuals who are not familiar with the construction and placement of the material.  To increase staff have USC students sign up who are familiar with the library as volunteer service, so no pay is required. 

RESPONSE:
I am very interested in your suggestion.   For follow-up please contact me at virginia@mailbox.sc.edu .

___________

10/24/08, 2:35 p.m., Level 1 (by the elevators) 

The outer door to the men's bathroom is very squeaky and makes an annoying sound anytime someone goes in or out of the men's bathroom. Thanks. 

RESPONSE:

Our building folks have fixed it.  Thanks for letting us know.

___________

10/24, 2:35 p.m., Level 1 (by the elevators) 

The outer door to the men's bathroom is very squeaky and makes an annoying sound anytime someone goes in or out of the men's bathroom. Thanks. 

RESPONSE: 
Our building folks have fixed it.  Thanks for letting us know.

___________

Keep coffee shop open 24 hours! And a nap room.

RESPONSE:

Coffee shop hours are determined by SODEXHO campus food service.  Please make your suggestion to them at  http://www.sc.edu/dining/share.html.  We have forwarded your suggestion to them as well. 

Napping is just not a service the library provides.

___________

10/23/08, Main level (near the coffee shop) 

Don't use blenders

RESPONSE:

If you want/need quiet try our new quiet areas on Level One, Level 5 or the Mezzanine Level.

___________

10/23/08, Main level (near the coffee shop)

Don't use blenders 

RESPONSE: 
If you want/need quiet try our new quiet areas on Level One, Level 5 or the Mezzanine Level.

___________

Could the tables across from the men's bathroom and elevators be moved back together please?  Thank you. 

RESPONSE:
We're trying a new arrangement on Level 1.  Now that that floor is a quiet level, we're trying to discourage large groups from sitting together to help keep the floor, well, quiet.  Thanks for your thoughts.  We'll take your needs into consideration as we continue to work with our new quiet area arrangements.  If you do need big group study tables, there are some available on other levels.

___________

10/22/08,  11:22am/pm?, Level 1 (tables) 

Could the tables across from the men's bathroom and elevators be moved back together please?  Thank you. 

RESPONSE:

We're trying a new arrangement on Level 1.  Now that that floor is a quiet level, we're trying to discourage large groups from sitting together to help keep the floor, well, quiet.  Thanks for your thoughts.  We'll take your needs into consideration as we continue to work with our new quiet area arrangements.  If you do need big group study tables, there are some available on other levels.

___________

10/22/08, 7:15 am/pm?, Level 1 

Make people shut up!!! 

RESPONSE:

Please report noise on Mezzanine, Five or One to the circulation department.  We sincerely want these levels to be QUIET for those of you who need quiet.  Most days from 8am to 9pm you can chat with a librarian to request quiet by chatting with us at http://www.sc.edu/library/ask.html .  You can also pick up the red phone by the elevator, or stop by circulation or the exit gate and let us know if these areas are noisy.

___________

No time or location noted

Turn the air on. It is hot.

RESPONSE:
Note that on Tuesday and Wednesday of this week the weather turned warmer. That messes with our indoor temperature for some strange reason. If we knew where you were sitting we might be able to explain it, especially if you were by windows.

___________

Level 5 Study Area

Here is too cold.

RESPONSE:
The building temperature will even out as soon as the weather settles on the fact that it should be below 66 degrees outside on a regular basis.  Layers, wear layers.

___________

Level 3 

Replace carpet, or vacuum on levels underground (below main).  Also, vacuum stairwells.

RESPONSE:
We will report this to Maintenance.  They do vacuum but maybe not as often as we would like.

___________

1st suggester: We need a greeter at the door like they have at Wal-Mart--"Welcome to Thomas Cooper" 

2nd suggester:
Have comfier chairs, these hurt your tush.
Put wine bottles in the wineglass holders (outside window)
Put some color, kind of boring
Add some events like a party  

RESPONSE:
All of these are good suggestions – well maybe not the wine bottle thing.   The others I like.  We are putting some thought into getting student art work in the building to be more modern.  The Wal-Mart greeter idea is being kicked around.   A party would be fun – not sure about the money for it.   Student government might take you up on that.

___________

Suggestion: I recently viewed the video with the Dean of Libraries and Cocky.  While I understand that having Cocky in the video was for humor, what is NOT funny is Cocky throwing library property on the ground. Is this the message we want to convey to patrons on how to treat libary resources? 

Library Location: Columbia Thomas Cooper Library

RESPONSE: 
Whoa!   Where did you say you lost your sense of humor?   Those were empty boxes.  We have great faith in our student body.   I don’t think they are going to throw our stuff around just because they saw Cocky do it.  Sorry, but our students are incredibly more sophisticated than you realize.

___________

Adderall!

Sell note cards and highlighters.
Spa
Addys stand/pharmacy

RESPONSE:
That Adderall suggestion is out of our league.   Better to go next door to the Health Center with that suggestion.   

Note cards and highlighters – Russell House book store, though we can request that again from the coffee shop folks. 

Spa - Strom Thurmond Wellness and Fitness Center

___________

Keep coffee shop open 24 hours! And a nap room. 

RESPONSE:
Coffee shop hours are determined by SODEXHO campus food service.  Please make your suggestion to them at  http://www.sc.edu/dining/share.html.  We have forwarded your suggestion to them as well. 

Napping is just not a service the library provides.

___________

10/22/08, 7:15 am/pm?, Level 1 

Make people shut up!!! 

RESPONSE: 
Please report noise on Mezzanine, Five or One to the circulation department.  We sincerely want these levels to be QUIET for those of you who need quiet.  Most days from 8am to 9pm you can chat with a librarian to request quiet by chatting with us at http://www.sc.edu/library/ask.html .  You can also pick up the red phone by the elevator, or stop by circulation or the exit gate and let us know if these areas are noisy.

___________

10/22/08, 5:30 pm, Mezzanine (study area) 

Soda and/or snack machines on this level would be helpful, that way you don't have to pack up all of your stuff to go to another floor to get something to eat or drink. 

RESPONSE:
Thanks for the suggestion.  I've forwarded it to the Carolina Card office.

___________

10/22/08, 4:29 pm, Level 3 (large tables) 

The area needs to be recarpeted because it's all gross.  And there needs to be better lighting.  And we need new chairs and tables because we're not in the 70's anymore.  Take the cameras out of the bathrooms.  You know what?  F* it, just fix the whole thing up.  Make it modern and cool, so it'll be the hip place to hang out. 

RESPONSE:
We are sorry for your discomfort.  We do not have money to refurbish the building.  We are thankful that Dean Mary Ann Fitzpatrick of Arts and Sciences provided the money for the new carpet on Level 2.  Please enjoy that level while the carpet is new.

___________

10/22/08, 4:00 pm, Main level 

I don't think air conditioners are needed.  It is already autumn.  It is not hot anymore.  Why is the library wasting energy and money?  As one of places for education [sic], Thomas Cooper Library needs to think about what is good behavior for students.  Whenever I study in here, I cannot believe America has lack of energy problem for increasing oil prices.  This library is colder than outside!! 

Second party:  I can't believe you have bad grammar. 

RESPONSE:
This time of year (when the temperature changes) it is difficult to regulate the temperature in the building.   Dress is layers until winter is upon us.

___________

10/22/08, Level 4 (computer pods) 

Sharpen your paper cutters.  Need more Macs. 

RESPONSE:
We will get our paper cutters sharpened or replaced.  Thanks for letting us know. 
We are working on more Macs in the Lab…the budget cuts have thrown us a curve.

___________

Sent: Tuesday, October 21, 2008 1:06 PM

Suggestion: It has been 4 days since the bathrooms on level 1 and level 2 have been cleaned. The trash cans are overflowing.

Library Location: Columbia Thomas Cooper Library

RESPONSE:
Yikes, this is bad news.  Thank you for telling us about it.  We will contact maintenance to let them know.

___________

Oct.20, 2008, 1:00 pm, Location in library: everywhere

It is difficult to find your way through the library.  The organization is tough to follow.  The books are also outdated.  There are more books here than we can shake a stick at, but how many are geared towards today's reader?  Not many. 

Put signs up to designate a section to help us out--> "Biographies Here", "Religion Section Here", "War Section Here" 

Organized better, it will spark some interest in people.

RESPONSE:

One of the great things about a research library is that you have old books and new books and with a good classification system and arrangement you might accidentally find an old book that has a lot to say to "today's reader" right next to the new book you were looking for.  It's true that the Library of Congress system we use is different from the arrangement in public libraries or in book stores, but it's not so hard to become familiar with and it does really work better for libraries of our size.  Use this link to see the whole layout of the system Library of Congress call number classification system  or ask someone at the reference desk for help.   

We get lots of new books in the collection all the time.  
See http://www.sc.edu/library/newbooks/ 

We have over 700 books with 2008 publication dates on some aspect of religion.  Over 1100 on war.  We'd be glad to talk more with you about what you'd like to see in the collection.  Contact Gary Geer, Collection Development Librarian,geer@sc.edu.

___________

10/7/08, 11:00 pm, 5th floor 

I am tired of coming in here when I have two tests in two days and the water in the machine is empty.  Water is the most profitable drink here.  It cost you nothing compared to what we pay.  Fill the machines up with water.  Everyone here is on some kind of study medication and all we want is water.  It’s always gone.  Cut out on the caffeine.  For Real!!!

RESPONSE:
The vending folks at the CarolinaCard office have been contacted and made aware of this problem.

___________

10/7/08, 9:30 pm, Check Out 

Somewhere on campus we need a computer lab open all night long and on weekends. 
We also need final cut pro on some computers to be available all night long and on weekends.

RESPONSE: 
Depending on our budgetary considerations we hope to provide a copy of Final Pro when we put new Macs in the Computer Lab.  Cost is an issue. 

Keeping the lab open 24/7 is cost prohibitive at this time.   Currently, the TCL lab is open longer than any other lab on campus.  UTS might have more advice for you about other labs on campus.

___________

Re: Walk-up computer terminals, main floor 

Please add a set of 5 or so computers for standing use only, with no password to logon and general internet access.  These can be added, perhaps, to the shelves between the existing   illegible ?_ area and the circulation area or against the opposite wall.  I previously worked at UNC and the Univ. of Maryland and both had this feature--which was great for faculty/students that quickly needed to check something (and with the standing aspect, they turn over quickly).

Thanks. 

RESPONSE:
This idea has been kicked around for as long as we have had computers and email.   Adding quick use computers is a possibility; however, we do provide over 150 computers in the computer lab.  We have some options we can explore for the future of main level.  Thank you for the suggestion. 

___________

Oct 6, 2008, 11:00 pm, Carrel 1104 

*Clean the carrels.
*Paint over graffiti.

RESPONSE:
Thank you for telling us which carrel you are in.   Our staff will work on the problem.

___________

Suggestion: I think the library should eliminate paper mailed notifications from the circulation department. Email notifications are sufficient since everyone has a campus email address. This change would not only save the library thousands of dollars on paper and postage, but would also be more environmentally friendly.

Library Location: Columbia Thomas Cooper Library 

RESPONSE: 
Many patrons do not frequently check their university email, thus we do send some notices in paper form as well.  We have to be as thorough as possible to be sure we reach everyone.  If people would return or renew books on time, it would eliminate the need for notifications.  As long as library accounts are not blocked (for fines, overdues, etc.) students & faculty may also renew online via "MY ACCOUNT" at www.sc.edu/library .

___________

Suggestion: Level 4

Groups that use a study room should keep the door closed at all times.  Way too much noise.

Library Location: Columbia Thomas Cooper Library 

RESPONSE: 
Thank you for alerting us to this problem.   We will tell the folks who use the rooms to be considerate of those studying outside the rooms.

___________

Suggestion: Any way to encourage the students not to leave all their trash behind on the tables/floors.  Also the stairwells never seem to get cleaned up esp between main & level 5.

Library Location: Columbia Thomas Cooper Library

RESPONSE: 
Other than periodic reminders, we don't have much control over inconsiderate activity.  Main Level and Level 5 are the two most heavily trafficked levels so it is hard to keep it clean with limited maintenance staff resources.  We will talk to maintenance just in case there is something they can do.  We added new, larger trash cans (and we are currently looking into adding more) to try to encourage patrons to dispose of their trash appropriately. 

___________

October 1, 2008, 10:00 pm, Study Room 212 

You should be able to reserve study rooms online. 

RESPONSE: 
We are working on the system for reserving study rooms online.   We anticipate having it up and running for this coming summer session. 

___________

9/28/08, 4:00am, Location: I don't know, but lots of books around 

Don't leave ladders around…or power tools… 

While you're at it, what's with all the books? 

Love and regards, 

Joshua Cummings Tyler 

RESPONSE:
Sorry, the tools are probably related to the brand new carpet we have on level 2.  We’ll report it.

Ahhh … the books.   Well, they fell off the shelves and we are sorting them and putting them back in order.  It should take about two-weeks for the project to conclude.  In the meantime, maybe you could study on a different level.  

___________

9/27/08 , 3 pm, Drinking fountains 

Drinking fountains are moldy.  Yuck! 

RESPONSE:
Not moldy, just yucky.  I've forwarded your concern to custodial.  They should be able to wipe down the water fountains very soon.  If you have a specific one that is of concern please let me know the location.

___________

September 22, 2008, 11:40 pm, Study Room 112 

Greeter at the door like they have at Wal-Mart. It will improve library morale and people will want to come study all the time. 

RESPONSE: 
We are thinking about how to staff a greeter.  We have a few ideas but they haven’t been put in place yet.

___________

9/18/08, 11:18am, Audio books section 

I would really like to see more audio books (books on CD) becoming available.  I have listened to the entire collection of books on CD available here.  Unfortunately, ILL/PASCAL will not allow audio book transfers, thus I am out of "reading" material.  Furthermore, the frequency which new books on CD are added to the collection is in need of improvement.  As far as I can tell, no new titles have been added in the last three months or more.  Please acquire more books on CD for us avid "readers".  Classics (i.e.: Jane Austen, Ray Bradbury…) would be greatly appreciated, as well as newer titles and authors with multiple releases.  It would be great to "read" some science based books by Stephen Hawking or Carl Sagan…thanks for your consideration regarding the libraries audio book situation (all USC Libraries could probably use some new audio books).

RESPONSE: 
Thank you for your suggestions on purchases for the audio book collections. This is a relatively new collection and we appreciate ideas on how to improve it, especially author and title recommendations. We'll try to get some of the works by authors you mentioned. Unfortunately, we have a limited amount of funds to spend on the collection, as our primary responsibility is research materials; but we want it to continue to grow, and your input will help. Many public libraries offer audio books.  Richland County Public Library has an extensive collection of audio books in both CD and downloadable formats. If you are not a resident of Richland County, you might want to check what is available from your hometown library system.

___________

Please get someone to clean the carpet on the 5th floor.  It's moldy, smells bad, and looks bad and I bet it is unhealthy.  Thanks 

RESPONSE:
Please help us by telling us WHERE on Level 5 you are experiencing this odor.  Contact Tucker Taylor in the Circulation Department or at Tucky@mailbox.sc.edu or call 777-3145 to give us the information we need.

___________

Please substantially raise (lower?) the temperature of the coke vending machines.  I got one a couple of days ago-barely cooler than lukewarm.  Same result today - I got a second one from a different machine because I thought it was broken - same lukewarm temperature. 

Thanks.  

RESPONSE:
That would be “lower.”   We will report this to the vending folks on campus.

___________

9/17/08, 6:40pm, Main 

IT'S WAY TOO LOUD!  You need to get someone to enforce the quiet polity.  Libraries are a place to read and study.  I should not need ear plugs. 

RESPONSE:
Main Level is not strictly a quiet level.   If you want a quiet study area, you should try the Mezzanine study area, the Level 5 study area or Level 1. 

___________

September 15,2008, 3:00 pm, 1st floor 

I was on the bottom level of the library, trying to study, when suddenly I had an allergic reaction from all the MOLD  and dust down there.  I know it's mold because a) I am very allergic to mold and b) there is very poor air ventilation down there and hasn't had fresh air in 30 years.  I had to run out of there because I know if I had stayed and passed out I would have died down there because no one would have found me for hours, if not days. 

RESPONSE:
We routinely have our air quality tested for mold.   The only mold that registers is the same mold as what you find outdoors, but our levels are significantly lower than the air you breathe outside.  There will always be some mold in our air because we have to pull in some fresh air from outside to maintain good CO2 levels.  The air exchange rate is about every 3-4 hours, which is a little better than the 30 years you suggested. 

___________

 9/10/08, 10:10 pm, Mezzanine, Level 3, Main 

1. Instead of having an overloaded circulation staff during late hours, someone should walk around reminding people to keep their voices low.  I cannot even study on the Mezzanine anymore, it is too chaotic and more like a playground than a library. 

2. More frequent security patrols on lower (5,4,3,2,1) basement levels - especially at night. 

RESPONSE: 
We are calculating how many additional staff members it would take to patrol the building every hour from 6pm to Midnight. 

We are very close to having quiet enforced on the Mezzanine Level as well as Level 5 and Level 1.    

___________

Suggestion: To whom it may concern, 

I'm in constant battle for a study cubie in the lower stacks that are near a power strip for laptop needs.  Is there anyway we could put power strips along the walls or even in the middle sections, preferable on the 2nd floor since there is already construction going on?  The suites and study rooms to check out just aren\'t as accessible and convenient for me like the ones that aren\'t.  Just a thought. 

RESPONSE:
We will take a look at the outlets on Level 2 .  There are power strips available for check out at the circulation desk if you need one. 

___________

Library Suggestion 

Suggestion: There are a bunch of * on the 2nd floor who won't shut the * up outside the elevator.  Can someone do something about this? 

RESPONSE: 
Probably not.  We have noticed that crowds waiting for an elevator are unintentionally too loud.   Our suggestion is that you not study near an elevator if you are looking for quiet.   Trying other levels is also an option. 

___________

Suggestion: The library is getting louder and louder.  People no longer use soft voices or whisper.  Many people have commented to me that they feel the same way... that one no longer goes to the library to find a quiet study spot because it is so loud and no one ever tells students to quiet down. 

During all hours of the day a staff member should remind people to be quiet.  It is only fair to those that go to the TCL to ACTUALLY study, instead of being rude and loudly socializing while others are trying to concentrate.   

The Mezzanine level is problematic at times, but the main level is absolutely the worst spot to go to actually study.   

After all, this is a library.  It should be quiet.  I am not saying it should be completely silent, but talking should be kept to a minimum.  Full-blow conversations should be disallowed.

Library Location: Columbia Thomas Cooper Library 

RESPONSE: 
We have noticed that the noise level in the library has increased as more and more students are required to study in groups.  We also have more people using the building than ever before.  Please remember that the Main Level is not strictly a quiet level.  We plan to require quiet on the Mezzanine, Level 5 and Level 1.  We are waiting on informational signs and extra staff to help enforce quiet. 

___________

9/9/08 2:30 pm, 3rd floor carrels 

The air vents in the 3rd floor carrels area are covered with a black substance.  I worry that it might be mold (but don’t know).  I have looked in other parts of the library and the vents are not black (I assume because they are cleaned regularly).  I wonder if the people who clean the vents in other areas of the library have bypassed the vents in the carrel areas.  I spend a great deal of time in that area and wonder about what I might be breathing.  Thanks a lot. 

RESPONSE:
Our staff is checking to see if there is a problem. Thank you for calling it to our attention. What you are seeing is not mold; the vents are just stained and rusted. If you have questions about this contact Tucker Taylor in the Circulation Department or at Tucky@mailbox.sc.edu or call 777-3145.

___________

9/7/08, 5:30 pm, Main 

Please consider placing lockers on the main floor that students could either rent out or just be able to lock up and use!  I am a nursing student whose back hurts!!!! 

RESPONSE:
This is under consideration.   

___________

9/4/08, 10:30 am 

More couches in quiet areas would be great! 

RESPONSE:
Thanks, but don’t fall asleep.  

___________

Level 4  Southwest door alarm needs battery. 

Level 4 Southwest fire stairwell needs lights on level 4 and level 5. 

RESPONSE:
Thank you.  We will check on it and fix it.

___________

Sent: Tuesday, August 12, 2008 10:15 AM 

Suggestion: It is entirely too cold in the main library and usually too loud to get anything accomplished.  If the noise issue could be solved, I'll just bring blankets. 

RESPONSE:
Air conditioning is working for hot weather, but it turned cool this week.   A blanket may be a good idea.  We do try to keep the temperature around the 70 degree mark.  If you could let us know where you are specifically in the building, I'd be happy to make sure the temperature is within our range.   

We are working on the noise problem.  We plan to have quiet levels (Mezzanine, level 5 study area, and level 1) for Fall Semester.  The main level is not a quiet level.

___________
 

8/12/08

*Livelier colors for walls & furniture, also carpet is stained in places
*Make outside less gold, honeycombs=ugly
*Be able to reserve study room for self
*More electrical outlets-also, either more Ethernet ports or more wireless access points 

RESPONSE:
Thanks for the reminder that the carpet needs some attention.  We'll get custodial to address the spots that can be removed before school starts.  We're hoping to continue renovating spaces in the library in the near future.  Thanks for the livelier color suggestion.  Sorry you don’t like the gold. 

We unfortunately don't have enough group study rooms for the groups who want to use them.  We do have carrels that we check out for individual study.  We offer the rooms to groups of students in hopes that it will help keep noise down.  People working on group projects often have to talk. 

We have added more outlets and rearranged many spaces in the library to get power adjacent to seating.   We'll be continuing in this effort.  Thanks for the reminder that it's still an issue.

___________

July 10, 2008 10:11 AM

Suggestion: In a number of instances, I run into classic books at the library that have numerous pencil underlines, etc.  (currently Giddens\' Constitution of Society).  Assuming that you have some slack capacity with undergraduate assistants, seems like it may be a good idea to create a means of setting aside some of the books for eraser \"clean-up\" (if you do not already) -- clearly you could not do for all the books in the library, but you might be able to set up a simple system where patrons can indicate or set aside well-read classics for \"clean up\".  Could also make the library appear more professional, well-kept to users, too (I will admit that I tend to have negative impressions when I run into marked up books).  Thanks for your consideration.

RESPONSE:
Thank you for your suggestion.  Books that need special attention should be brought to the Circulation Desk and called to the attention of Tucker Taylor or one of the circulation supervisors.   We do have a "repair shop" and the proper tools for fixing books.

Unfortunately, we rarely have extra project time for our undergraduate assistants as we run a lean organization.   However, we are more than willing to work on any books that are brought to our attention.  We will purchase a new copy of a book that is damaged beyond repair.   

___________

July 2008

Please order:  Encyclopedia of Body Adornment by Margo Demello for Browsing. 

RESPONSE:
We already own a copy of this book.  It is on Level 2 of Thomas Cooper Library.

Columbia Cooper   GN 419.15.D46 2007       

___________

7/7/08, 9:50 am, Map Library 

The map library really needs a new wide bed scanner.  The aerial photos and other maps are being destroyed through USC and need to be preserved. 

RESPONSE:
We are in the process of trying to find the funding for the wide bed scanner.  We would appreciate any donation you would like to make for the expensive price tag?

___________

June ??, 5:50??, Computers

No announcement was made that the library was closing.  I had lost my paper once due to being a visitor here and the computer timing out.  I stated to retype it and then the reference lady that helped me was no longer there to help me print my paper out.  I needed a password, finally a fellow by the front door found Robert and he helped me.

RESPONSE:
The closing announcements are made twice before the building closes, once at ten minutes until closing and once 5 minutes until closing.  Our apologies if we missed one or more of these announcements.  Our hours are also posted at:
http://www.sc.edu/library/hours.html

___________

6/29, 9"50, Cafe/Tables

I am trying to do a group project and the library is closing.  This is not so great.  The library should be open for summer school at least till midnight.  Students have to work and might need to study late.  This is inconvenient.  Also, it is distraction to hear a countdown of minutes.

RESPONSE:
Traffic patterns in the library do not justify staying open later than we do in the summer.  We need to make frequent announcements to be sure we are reaching as many people as possible in the building.

___________

18 June, 4:58 Front

Showers and overnite bedding areas,:) Please :)

RESPONSE:
Not going to happen.

___________

6/11/08

Add the Iceberg Slim books!

RESPONSE:
Thanks for the suggestion.  We already have these Iceberg Slim books:

Death wish
Iceberg Slim, 1918-1992.
Edinburgh: Payback Press, 1987
  Columbia Cooper PS3552.E25 D33 1997    AVAILABLE

Ice-T presents Doom fox
Iceberg Slim, 1918-1992
Edinburgh: Payback Press, 1998, c1978.
Location Call No. Status Public Note
  Columbia Cooper PS3552.E25 I28 1998   AVAILABLE

The naked soul of Iceberg Slim
Iceberg Slim, 1918-1992.
Edinburgh: Payback, 1996, c1986.
1996
Location Call No. Status Public Note
  Columbia Cooper PS3552.E25 Z5 1996   AVAILABLE

Pimp: the story of my life
Iceberg Slim, 1918-1992.
Edinburgh: Payback Press, c1996.
c1996
Location Call No. Status public Note
  Columbia Cooper PS3552.E25 Z54 1996   Due 08-12-08

A couple of other titles appear t be in-print and we'll see if we can get them.

___________

June ??, 5:50??, Computes

No announcement was made that the library was closing.  I had lost my paper once due to being a visitor here and the computer timing out.  I stated to retype it and then the reference lady that helped me was no longer there to help me print my paper out.  I needed a password, finally a fellow by the front door found Robert and he helped me.

RESPONSE:
The closing announcements are made twice before the building closes, once at ten minutes until closing and once 5 minutes until closing.  Our apologies if we missed one or more of these announcements.  Our hours are also posted at:
http://www.sc.edu/library/hours.html

___________

It's uncomfortable to sit in these wooden chairs for so long. Can there be more cushioned chairs??

RESPONSE:
We do need to consider cushions for our next chair purchase if it is affordable. You might prefer to use the main level as some of these chairs have a cushion. Also, some of the older chairs on the lower levels are cushioned.

___________

6/7/08, 3:40, Mezz

I'm in the library a lot and it is really uncomfortable to sit in these wooden chairs for so long. Can there be more cushioned chairs??

RESPONSE:
We do need to consider cushions for our next chair purchase if it is affordable. You might prefer to use the main level as some of these chairs have a cushion. Also, some of the older chairs on the lower levels are cushioned.

___________

More heat-it's really cold!

RESPONSE:
It would be really helpful if you could let us know where in the building it's cold.  It makes it easier to check on the problem.  When a building is this large, it's divided into temperature zones so not everywhere will have the same controls and thus problems.  We try to keep the building between 69-72.  If it goes beyond that range we can adjust.  You may also want to be sure you're not sitting beside a large window on a cold day, or directly under a vent. 

___________

6/7/08, 3:40, Mezz

I'm in the library a lot and it is really uncomfortable to sit in these wooden chairs for so long. Can there be more cushioned chairs??

RESPONSE:
We do need to consider cushions for our next chair purchase if it is affordable. You might prefer to use the main level as some of these chairs have a cushion. Also, some of the older chairs on the lower levels are cushioned.

___________

More heat-it's really cold!

RESPONSE:
It would be really helpful if you could let us know where in the building it's cold.  It makes it easier to check on the problem.  When a building is this large, it's divided into temperature zones so not everywhere will have the same controls and thus problems.  We try to keep the building between 69-72.  If it goes beyond that range we can adjust.  You may also want to be sure you're not sitting beside a large window on a cold day, or directly under a vent. 

___________

May 26, 2008 - 11:38:06 AM

Suggestion: Vents rattle on the 1st floor basement. Please fix. I have also heard rattling on other floors in the library. Please investigate and fix them.

Library Location: Columbia Thomas Cooper Library 

RESPONSE:
It would be helpful if you could tell us exactly where the vents are that rattle.   We can get them fixed.  

 __________

5-21-2008

Suggestion: The library is a seriously old mold trap- the whole building is a flashback to the 70s. It needs to be updated-strike that- it needs to be torn down and rebuilt a la Strom with actual wireless services available throughout the entire campus. And books that people actually need- that is also a serious problem here. It blows my mind that CofC has books that USC doesn't have!!

Library Location: Columbia Thomas Cooper Library

Email:  

RESPONSE:
Please consult with the Lab staff on Level 5 if you are having wireless problems.

Sorry your mind was blown.  I hope that doesn't hurt too much. When I was young, back in the 70's, having your mind blown was a good experience.  One of the great things about libraries is that not every library has the same books.  If you tell us which particular books or even subjects that you feel we should have, we can consider them for our collection.  Make your requests athttp://erequest.tcl.sc.edu  

Use PASCAL Delivers http://www.pascalcat.org/  or Interlibrary Loan http://ill2.tcl.sc.edu/default.html  to borrow books that we do not own.

 ___________

5/23/2008 5:44 AM

Suggestion: To whom it may concern,  

Most often, I find myself at the library fumbling through my backpack looking for that single pen I thought I had, or realizing that I left my pack of notecards at my apartment.  A great addition to the library that I feel would be greatly appreciated to all of the students like myself who are forgetful, would be an actual small mini-mart that supplies bookstore like materials and snacks.  It is very frustrating leaving a study tool such as notecards behind at 10pm when the Russell House is closed to just walk over to and pick some up.  Or better yet, just having to walk up a floor to grab something in the library instead of packing up your \"study nest\" that you've created to go elsewhere, buy some, and come pack.  As a transfer student from U of Tennessee, a convenience like store was in there library and I can\'t tell you how many people were always in there buying white out, book markers, folders, paper!, etc.  Hopefully, this could be a potential addition that would be greatly appreciated and improvement to students and faculty. 

I really admire the suggestion program the Thomas Cooper library has been putting forth to make it better, which it has.  It shows great compassion towards the students, and makes us feel that we aren\'t just a number in a big university.  Thank you so much.   

One last suggestion, how about some chairs that possible lean back or recline some?  My back aches after leaving the library.  If no, hopefully I\'ll be able to buy some tylenol from the library. :) 

hope this helps

Library Location: Columbia Thomas Cooper Library 

RESPONSE:
The Computer Lab on Level 5 sells CDRs, CDRWs, disk cases, diskettes, and highlighters.   This fall we will suggest that Cooper’s Corner add some of your suggestions to their stock. 

___________

May 28, 5:00, Front 

We need to be able to print on glossy paper w/o the picture coming out splotchy HERE instead of Gambrell.  We need access to paper cutters and nutritional food AFTER 12:00. 

Thanks! 

RESPONSE:
Please be sure the Computer Lab manager knows what happened to your print out, and check with them before you print if you need special paper.

A paper cutter is beside the photocopy machines on the main level.

The vending machines have some healthy choices now.

___________

28 May '08, 3:50, front 

I believe if I am a summer student and I am paying for the same fees in the fiscal school year, I should be able to pick up several newspapers during the session.

Of all the places that should have newspapers, the library is the first on the list. 

RESPONSE:
Newspapers at the front of the library are provided by other University offices, not the library.  Our subscription newspapers are on Main Level near Cooper’s Corner.

___________

Library Suggestion 

Suggestion: Put on the AC for crying out loud.

Library Location: Columbia Thomas Cooper Library

Email: 

RESPONSE:
Sorry, more conditioning issues.   Remember to pick your spot carefully before you get comfortable.  The outside temperature really does affect the inside air, especially beside the windows on main level.

 ___________

19 May 2008, 8:30 am, Front 

Please install showers.  I am here so often it would be of great help. 

RESPONSE:
You need to go to the gym for a shower.  http://campusrec.sc.edu/hours.html
Don't think we will be adding showers any time soon. 

 ___________

5/19/08, 4:24 pm, Level 1

1) Extend the summer hours of the library, at least the main floor and some study rooms.  If the main floor gets to crowded open other floors, not the computer lab.  Just floors to study.  Maybe from 8am-12am (later than 8pm).

A night cop or two could watch the library.

2) Fix some of the air vents on all floors, they rattle.

RESPONSE:
1)We are currently on Maymester hours, not Summer hours.   If our Summer hours prove to be too limiting we will reconsider what we can offer.   The current plan for our Summer hours beginning June 2, 2008 is:
SUMMER HOURS 2008

Regular Hours                                                        Interim Hours

Monday - Thursday  7:30 am - 10:00 pm       Monday – Thurs   8:00 am - 6:00 p.m.   

Friday                    7:30 am -  6:00 p.m.         Friday                   8:00 am - 6:00 p.m.   

Saturday               10:00 am -  6:00 p.m.        Saturday              10:00 am - 2:00 p.m.

Sunday                   1:00 p.m. - 10:00 p.m.      Sunday                      Closed

 

Summer Session I

June 2- July 2          Monday – Wed                Regular Hours

July 3                       Thursday                        Close at 6p.m.

July 4                       Friday                             Closed

July 5 – July 6         Saturday – Sunday             Interim Hours

 

Summer Session II

July 7 – August 8     Monday – Friday              Regular Hours

 

2)We will try to get the rattle fixed by appropriate university staff, but it would be helpful if you could be more specific about the locations.   If there is something loose in a vent, we can fix it.  However, some of what you hear may be the air blowing.  The pressure is greater than it would be in a smaller building, like a house, because we have a bigger space to heat and cool.

 ___________

May 17, 1:00, Main-Reference 

Please dust the shelves!  They are filthy. 

RESPONSE:
Request for dusting has gone to appropriate staff.

 ___________

Maymester-2008

Make it easier to connect to wireless internet. 

RESPONSE:
That is a UTS process over which we have no control.  Contact them at 777-1800 or HelpDesk@sc.edu.  

 ___________

5/5/08, 12 pm, 2nd level

The custodial staff was extremely loud and they cleaned and swept under my feet while I was trying to study. I understand they have a job to do but they need to be instructed to respect students in the library, they aren't just cleaning a bathroom at Russell House! Thanks. 

RESPONSE:
We apologize for the disruption.  We will report the incident to the Maintenance supervisor.

___________


5/4/08, 9-10:30 pm, top floor

Life in the library is pretty nice. I think one great idea would be to have a break room w/couches so when students need a break they can go there in between study times! And beds, so they can sleep. Also, groups should have to go in the study rooms to study so it does not get too loud. Thanks! 

RESPONSE:
Nice ideas; no beds; groups should be in the study rooms; take breaks at Russell House of Cooper's Corner.
___________

5/4/08

Compensate custodial staff for work on weekends of exam weeks. High populations=messy, understocked bathrooms. 

Response:
Too many people here during exams to keep up with traffic through the bathrooms.  We do have weekend help.  
___________

5/3/08, 7:00pm, 2nd floor

Nicer water fountains, these are disgusting!! I don't even want to drink out of them! 

Response:
Staff agree.  Hope to get them fixed for Fall.
___________

5/3/08, 9am, 2nd floor

Crack down on littering; have the USCPD come in on random days to write tickets for leaving garbage lying around, especially during finals week.

The wireless network will not allow access to webmail or Blackboard...What is the point? This is ridiculous. I just wasted half an hour coming here. 

Response:
Have the computer lab folks check your laptop.  You should be able to access these systems.

 It takes all of us working together to keep the trash picked up.  Give us a hand next time. 

__________

5/3/08, 7:39 am, Main Floor

The hours in which Cooper's Corner is open are not convenient with student exam times. Numerous times during the school year I've had exams and have come here to get food and/or coffee and it is almost always closed.

I think it is especially important that Cooper's Corner to be open and available to student during exam week, either 24/7 or during times at which exams are given. It is Saturday morning and I have an exam @9am, and I have no way to get any breakfast or coffee.

This needs to be changed--these are resources students rely on to be at their best during exams. 

Response:
Referred to Sodexho supervisors.
___________

5/3/08, 1:10am, 1st floor

Renovate! Get internet connection that works. Have more ethernet jacks. Complimentary coffee during exam weeks. 

Response:
Good ideas. Thanks.
___________

5/3/08, 12:47??

Anytime I tried to get New York Times at the Library, they are already gone! I wish that the library had more New York Times newspapers. 

Response:
Remember it is online daily but we know that isn't as good as picking up an old-fashioned newspaper.
___________

5/3/08, 7:30??, Back of Main floor

During exam week the coffee station should be open no later than 7 during everyday of exams to supply students with coffee needs. 

Response:
Referred to Sodexho supervisors.
___________

5/3/08, too early, Main Level

->Showers like in a truck stop, for all nighters.
-> Computer lab open later than 8pm on a Friday when there exams on Saturday (Coffee Shop Too)
->
 Aderol vending machine
->Cushions on toilet seats
->TV room for breaks
->Foot massage machine (pay w/quarters) 

Response:
We are reconsidering lab hours during exams.  Coffee shop hours are determined by Sodexho.

___________

5/3/08
NetLibrary books show up in the catalog, but most of the links don't work because they are from one of the university's other locations. It would be really nice to have access to those as well. It's very frustrating to think we have access to a book that we don't. 

Response:
The other campuses have chosen another approach to this than we have at Thomas Cooper Library.  We have print copies of many of the electronic books offered by Netlibrary and have chosen to devote our electronic purchases for more specialized and unique resources.  We will consider Netlibrary purchases on a title by title basis. Let me know at geer@sc.edu . 
___________

5/2/08, 11 pm, Mezz

Tell these people to shut the * up! 

Response:
We are struggling with the noise problem. 

___________

5/2/08, 10:40 pm, Mail level

Why would you close the computer lab (5th floor) early during exams!!! That doesn't make sense!!! I friggin' hate y'all for that! Thanks for nothing! More, Better, Bigger my Behind! :( Kick Rocks!!!

Response:
We are reconsidering lab hours during exams.

___________

5/2/08, 6-10 pm, Main floor/Reference computers

I am appalled at the uncontrolled behavior in this area. I studied, tried to, for several hours, but the noise was so bothersome. Kids we hanging our "socializing" loudly while others were trying to study and use the ONLY available computers in the library.

I am furious that the computer lab was closed at 7:45 pm, making students have no choice than to use the computers in the Reference area, where the socializing was loudly happening. I'm a grad student in nursing and can't study anywhere else but the library. If I didn't need the computer to type my notes and study guides I would have gone downstairs to the stacks.

So I was stuck typing and trying to study and concentrate while people were eating, talking loud and socializing in the Main floor reference area. I am disappointed that no library staff seemed to care or enforce the no talking/low talking policy. In fact I didn't see on library staff person at all, only the "security" person who herself was engaged in socializing with other people. I pay a lot of money to this University and all I expect is a QUIET library when I need to study, especially during finals. I am extremely frustrated, angry and disappointed that the University allowed the chaos on Friday night.

Sincerely,
One Pissed Off Grad Student

Response:
We are reconsidering lab hours during exams. 

___________

5/2/08, 3:30 pm, Main floor
Hire more drink/snack refill during exam week(s). The energy drinks disappear like hot cakes, maybe (hopefully) the efforts are stepped up during exam week; but they should be even more. As well, Cooper's Corner is open at random times (like being close right now). This should be open 24/7 during exam week. 

Response:
Will refer to Sodexho and the vending folks.
___________

5/2/08, 2:30 pm

The should be a floor that is quiet all the time. No groups, no people talking in offices (like the ones on the 3rd floor right now), etc. I need it quiet to study and it usually impossible to do that on any given floor of the library. 

Response:
Quiet levels are an option.  We haven't solved this dilemma yet.

___________

5/2/08, 12:00am, Main level

-Quieter working conditions
-More electrical outlets!! 

Response:
We're working on it.

___________

5/2/08, 12:40, 1st floor

Please put trash cans in study room. 

Response:
OK

___________

5/2/08, Too Late :( , 3rd floor

-more power strips, easier to access!
-more tables/chairs on main floor, better noise control!!!
-ice cream sandwiches for people who stay really late! 

Response:
Added to the wish list.

___________

5/2/08, 5th floor

Chairs not made out of Sequoia trees...my back is KILLING ME. 

Response:
Sorry about that.

___________

5/2/08

MORE TABLES!!! Where in the * are we supposed to sit if we come as a big study group, and 200 other students are doing the same? Williams Brice? I DON'T THINK SO :|.

Response:
Need to know the time.  Study rooms and 7 levels - that's all we have. 

___________

5/2/08, Main level

There was a huge !!! * fly in here today. I was afraid for my life! So can we get some bug spray perhaps?

Oh yeah, cushions on all the seats would be nice. :) Thanks!

The circulation des wasn't open at 8:25 pm today...I thought TC extended circulation hours?...oh okay then. 

Response:
Bug man was by yesterday (Tuesday).  We've got to rethink those Friday hours during exams.  Sorry for the inconvenience.

___________
5/1/08, 2:26am, Main floor

1. longer hours for laptops
2. 24 hour cafe especially during finals
3. no homeless people in library
4. more laptops 

Response:
Under consideration.

___________

5/1/08, 12:45??, 1st floor

$5 foot longs 

Response:
Not yet.

___________
4/30/08, 3:00am, Room 309

You need sprinklers in this room in case there is a fire. I'm pretty sure this is a fire hazard. Are these fire proof wall? Love KV

Why no trash cans?? 

Response:
Will add the trashcans. 

___________

4/29/08, 8:30 pm, 3rd floor

Everything is so damn ugly in this library. Repaint the walls or something for crying out loud. 

Response:
Sorry - we are trying to improve.
___________

*Free Food
*Free massages while you study 

Response:
and while you work here.  Great suggestion.
___________

Clean tables frequently during the day.

Scrub the water fountains.

Put recycle bins in bathrooms (I saw drink cans in every bathroom) 

Response:
We hear you.
___________

Study room 3008

Chairs that fit under tables, but still comfortable. 

Response:
Got it on the list.

___________

Apparently when I click the save button on the word document in the downstairs lab it saves to a temporary file automatically and cannot be retrieved to be submitted through Blackboard. Would have been good to know before I lost my final 7 page paper! 

Response:
When using computers other than your own, REMEMBER it functions differently.  Check with the Lab folks.  
___________

It needs to be BIGGER and BETTER !!!!! 

Response:
We're getting there.

___________
12:00am, everywhere

The library needs to be repainted asap. It makes me fall asleep.

Response:
Sorry.

___________
Library needs more portliness and girth. 

Response:
??

___________
More cherry pies

More comfortable chairs

Cigarette and adderall machines. 

Response:
Hope to see you next semester.  Have a good summer!

___________

5/5/08, 2000 hours, Third floor 

I really need power supply to laptop.  Thank you very much. 

Response:
If it is one of the Library Laptops, a power supply can be checked out in the Lab.  If it is for a personal laptop, we don't have those available.

___________

5/1/08, 10:00am, 4th floor 

It would be great if the cleaning crew wouldn't clean during the morning hours, especially during exam time.  The vacuum is extremely disturbing.  I recommend that this floor be cleaned while it is closed. Thank you so much. 

Response:
The cleaning crew has to clean the floors at least once a day or we would be covered in trash.  They come in at 3:30 in the morning which is the slowest time.  I'm very sorry that they're disruptive, but I don't think there's a better time.  We are not sure why they would have been vacuuming at 10:00 a.m. on level 4.

___________

5/1/08, 6am-6pm, Level 6-7 (Main - Mezz) 

As the most important week of the academic year arrives, I stare in bewilderment at the locked and unused study rooms on the top floor.  What better time to use these rooms than exam week.  Students line the floors without chairs during peak hours because some moron in the bureaucratic system reserved them for SI!! 

On several occasions did I attempt to find who was in charge only to be told not only were they unable to furnish the keys, but that S.I. was not even running this week!  I would hate to be able to converse with other students in the same class comparing notes in relative seclusion without disturbing others around us.  Or is there a fear students might make off with the chairs in these rooms without proper supervision? 

I do recognize there are other ones downstairs, but how useful can they be if all full during the day and closed off during the night.  What exactly are they locking up? 

Response:
The SI center did let us use the rooms last year, but they were so badly damaged that they needed to be repainted.  Now they will let students use them during finals when they are open during the day, but not when they are closed. 

___________

5/1/08, 12:00am, 1st floor 

*vending machines on lower levels
*security checks for sketchy looking stuff
*more tables! 

Response:
*vending machines on lower levels - coming
*security checks for sketchy looking stuff - don't understand this one
*more tables! - on the wish list

___________

4/30/08, 8:15 pm 

Put an out of order sign on your money thieving Coke machine-red one nearest the door.
I concur. 
As do I! 

Response:
We're checking on this.  Thanks for reporting it. 

___________

4/30/08, 5:36 pm, Main floor 

*More tables and chairs
*More comfortable chairs that aren't broken
*More quiet areas 

Response:
All of the above are on our wish list.

___________

4/30/08, 3:06pm, Back of Cooper's Corner 

Bean bag chairs. 

Response:
Our staff love this idea, but alas, too expensive for ones that would last. 

___________

4/30/08, 2:00pm, Main Level 

*Starbursts in snack machine or something fruity.
*Plugs on more tables
*Carolina card readers on snack machines 

Response:
This request has been sent on to vending folks and the Carolina Card folks.

___________

4/30/08, 12:50, On this first floor, at this table 

I think there should be free printing in the library at ALL times.  To be promoting scholarship and making sure everyone has access to the tools they need. 

Response:
Would be nice, but no.  We will have another free week in the Fall.

___________

4/30/08, 10:30, Everywhere 

Finals week is one of the most stressful weeks of the school year.  Everyone is in the library to study and to try to pass their classes.  I was in the library one evening, and I wasn't feeling well, so I decided to put my head on the desk to try to relax and gather my thoughts so I could continue to study.  Soon after I laid my head down, some rude student that works for the library told me I could not sleep in the library.  This pissed me off.  If I cannot come to the library and put my head down for a few minutes between study, that's a major problem.  I should be able to take a break and relax if I want to anywhere on the campus.  I was not bothering anyone.  I suggest this policy, if it is one, needs to be changed.

Thank you. 

Response:
We can't allow people to sleep because you can't be accountable for your safety while asleep.  We don't want anyone to become a victim of theft or worse.  The library is a large public building full of people you do not know.  It's not in your best interest to sleep here.

___________

4/30/08, 12:35am, 1st floor 

The issue I have had a problem with most is people talking and disturbing others around me.  This issue is intensified during the day.  Even with ear plugs, people are "discussing" so loud that I can hear them.  My suggestion would be to have someone monitoring all floors for noise disruptions, at least during the day.  Also, I think the library should require groups of 4 or more to get a private room. 

Response:
We are struggling with the noise and the study room issues.  Hopefully by Fall we will have these issues under better control.
___________

4/29/08, The pond 

There should be swans in the pond.  Preferably a male and female so baby swans can one day be in the pond too.  Bread stations so you can feed them occasionally. 

Response:
see below and definitely no bread stations.

 http://video.google.com/videoplay?docid=2789279762183499092&q=swan%20attack&hl=en

___________

Bubble Wands
Sidewalk Chalk Walls
Arts & Crafts
Slip-n-Slide!
Swans in fountain
Paddle boat-->preferably with parasailing behind paddle boats
Fortune Teller
Ski Ball

Response:
Sounds like fun.

___________

*Water fountain on second floor has brown water coming out.  Rust??? 

*More Books 

Response:
Water fountains are old and are being examined.   

Tell us what books you want and we'll consider it.  http://erequest.tcl.sc.edu/

___________

More Comfortable Chairs 

Better Energy Drinks in Vending Machines (Booboo=Bad Yuck!!  Red Bull & Monster=Good Yum!!!) 

Response:
This request has been sent on to vending folks

___________

Hand Sanitizer 

Better energy drinks...BooKoo in PooPoo!

Get Monster or Red Bull in Machines. 

Response:
Hand Sanitizer is in the bathrooms.

Energy drinks request has been sent on to vending folks.

___________

*More Vault and Bugles

*Carolina Card should work in ALL of the vending machines in the library

Response:
We agree and we have a request in to the USC vending folks to have the card readers installed. We are waiting our turn.

___________

4/8/08, 6:30

Paper mail outs which inform us that "our books (on hold or through pascal) are available" are unnecessary wastes of paper. Email should suffice, and if students say they don't check email that is their own fault. The simple solution is to make it clear that if they request a book, they will be informed via email, so the responsibility to check falls on them. Why have campus email if the library can't use it? Stop the waste of paper and postage-we could acquire books with that!

Thank you.

Response:
Thank you for your comments.

___________

4/27/08, 1:02 pm, Main floor

Thomas Cooper Library-You are my second home, however I feel like I am back in the 70's when I'm in this building. I know funding is limited but instead of doing all the little things people are complaining about, it would only do this university justice if this building is renovated.

Whether it be simple things as updating the 1980 pictures on the wall to painting all the wood columns to removing the tacky gold things in the window. This library has so much potential to be amazing. The university should consider updating this building before all others because after all, books are one major source of knowledge.

Greatly appreciated,

One of your students

Response:
We are always on the alert for renovating opportunities, and you are correct it takes a lot of money. The pictures are much older than the 1980's. These nature pictures are highly regarded Audubons that are quite beautiful to many art lovers and naturalists. They were originally published between 1828 and 1838, before camera phones were common place. They are historically significant to the study and development of bird illustration.

Another interesting tidbit about the library is that the original architect was Edward Durell Stone. He is noted for designing the Kennedy Center for the Performing Arts in Washington, D.C. The original part of the Thomas Cooper Library won an award for Stone's design of the building which includes the gold discs hanging in the front of the building.

___________

4/27/08, 5:49, Computer Lab

Users should be able to install printer drivers to print from their own laptops.

Law library already does this. Clemson has been doing this for at least 8 years.

Response:
Thanks for asking. You can take your laptop to the Computer Lab on Level 5 and have our print management client set up on your laptop. If your home computer doesn't take well to the new printer software, our computer lab folks will help you 803-777-0244.

___________

Main floor, In reference to signs.

Too Loud?--> It should say if you plan on talking or are meeting with a group-GET a study room. I have been at this university for 3 years and have been in this library more than my own apartment. There is no reason I should have to move to accommodate others. I know the library has tried before but they should make more of an effort. I am aware there are study rooms but they should be for groups of people.

Agreed. Next time we make those signs we will heed your advice.

___________

*newer magazines--am I seriously reading November's issue of Marie Claire?!

Response:
Oops.  You got us there.   I'll check on that.

___________

T-COOP ROCKS MY SOCKS!!

Response:
Thanks

___________

4/8/08, Mezzanine

Fix the heater or ac unit by the windows. When it is on it makes very loud popping noise, IT IS EXTREMELY ANNOYING!

Response:
I'll report this to facilities.  However, it is an old building and some clanging will occur when the heat goes off and on.  Sorry for the noise.  Please contact Tucker Taylor at (803) 777 - 3145 if you have further questions or concerns.

___________

4/8/08, Eight now, Main Floor (Group Effort)

It's hot in here! And I am still thirsty. And I still want vitamin water with MY carolina card. Stupid waste of money.

The air is getting to us. We are losing our minds. HELP...send help quickly and ice cream. Pictures-still ugly. Fix it!! (They're crooked too. Distracting->Big problem). Can Chinese food be delivered to the library? I'm hungry and you still do not have a dinner delivery service.

Can tater tots be served at Cooper's Corner? Everybody loves tater tots, they are the brain's power food!!

Get rid of flourescent lights. They're mean feeling-go enviro friendly!:) Can there be happy elevator music in the library? Better internet connection with all computers (mainly mine since it's what I want--Toshiba)

Response:
I noticed yesterday that this has not been done.  We will follow up.

The Russell House food service area is next door.  They are open 24 hours now.  We are not planning to duplicate all of their services.

No changing the lights yet.    No music.   See computer lab if you are having trouble with your computer or take it to University Technology Services at the corner of Sumter and Blossom.

___________

4/7/08, 6:20, 4th floor

Please ensure people are NOT using cell phones.

Response:
We are not planning to prohibit cell phone use, however we do favor having cell phone use areas.  We're working on it.

___________

Adult Novel section

Response:
We have lots of novels. What do you want? Use http://erequest.tcl.sc.edu to suggest book titles.

___________

Please prohibit the use of cellular phones, especially in the evenings.

Response:
We are not planning to prohibit cell phone use, however we do favor having cell phone use areas.  We're working on it.

___________

Apr.6,2008, 3:00 pm, Near Cooper's Corner

I really like the sign that has been added to the floor saying, "Please use your cell phone in the hallway." My only problem is that there are many other distractions. I like the main floor because I get a view of outside, but it sucks that people still sit there and talk constantly when they know what "library voices" are & when and where they are to be used. Sometimes I just want to yell, "SHUT UP!" to the inconsiderate people that don't whisper.

Response:
Instead of yelling "SHUT UP!," you should contact a Circulation Supervisor. You can do this via cell phone (803)777-3145 or via the reference librarians using the Ask-A-Librarian online service www.sc.edu/library/ask.html when Reference is staffed. Both of these methods can be very discrete without the knowledge of the offending parties. You can also go directly to the Circulation Desk or use the red phone available on each level to ask for help from a Circulation Supervisor.

You might also find the back of the Mezzanine Level by the windows a good alternative location.

___________

4/4/08, 11:15 pm, Main

I think that y'all should start back checking ID's after 11pm for the people that have already been in the library. Sometimes there are strange people in here that don't go to our school.

Also, we need surge protectors at every table on the main floor.

Response:
We do check ID's after 11:00 pm for those already in the building. If you observe non-USC students in the building after midnight, you should contact the Circulation Dept or the exit gate staff. They can check IDs to be sure the "strange people" are in fact USC students.

We are adding surge protectors where we can.

___________

The body cavity search every time I leave the library is annoying! OK- it's not that bad (as a body cavity search) but do they really have to look through every book I check out and even ask me inane questions about why I'm checking them out? Won't the alarm go off if I carry out a book that hasn't been properly checked out?

No wonder I have my GA check out most of my books! Going to the library shouldn't be the same as taking an international flight!

Response:
The bag check at the exit is a necessary precaution; HOWEVER, no staff member in any library should be asking why you are checking out particular books. If this happens again, you should report the person's behavior to their supervisor. Please feel free to contact Tucker Taylor at tucky@mailbox.sc.edu or 777-3145 to discuss these issues.
___________

Level 2

Let people sleep when they want to!!!

Response:
No sleeping!

___________

4/2/08, 8am, 3rd floor stacks near office & elevator area

The other evening I went to study in the stacks & went to the 3rd floor. After about 20 min I started having an allergic reaction---my guess the mold since I do have mold, dust mites and pollen allergies. It was a horrible feeling and if I experience it again I won't be able to study, which is a problem since I am a grad student in nursing and need to study here. My home is too noisy w/my children there.

TY

P.S. The fans on the third floor do nothing but circulate the dirt and filth on them---plus circulate the mold spores. I think DHEC needs to be in here.

Response:
If you have allergies as you describe, we think it best for you to study on Level 5 or the Mezzanine study area. You could also check the Government Information area on Level 5; however, you may encounter the same dust problem as books are in that area also, just not as many. The library staff continually check for mold and we are clear right now. If you have questions or concerns about the facility, you may contact Tucker Taylor at Tucky@mailbox.sc.edu or call 777-3145.

___________

4/1/08, 7:06, Level 4

1. Make it colder in here so it is easier to stay awake and focus.
2. Have drink stations with water more readily available.

Response:
1. Too cold for some; too hot for others. We can't win. Thermostat is set at 72 degrees. Sometimes the window seats are cool areas. Sometimes they are warm areas. Pick your spot carefully.

2. Water fountains are on each level beside the restrooms. We also have water bottles in vending machines and Coopers Corner.

___________

4/1/08, 8:00pm, Mezz 

*more laptops
*more couches!
*more movie and audio book selections
*more study rooms available for longer
*helpful reference staff
*the security checkpost--if they are going to make us open our stuff up they could at least look instead of glancing. Or just put tags that beep in all the library material so we can skip that whole process.

Response:
1. More Laptops will probably be purchased for the fall semester.
2. Have you found the soft seating in the back area of the Mezzanine?
3. We have lots of movies and audio books. Tell us what you want and we'll consider it. http://erequest.tcl.sc.edu/ill keep looking for opportunities to open/create more study rooms.
5. Notify Weathers@mailbox.sc.edu if you find the reference staff unhelpful.
6. The bag check at the exit is a necessary precaution. If you would like to discuss this further, please feel free to contact Tucker Taylor at tucky@mailbox.sc.edu or 777-3145.

___________

3/27/08, 8:15, 4th floor

How about more books about sport; specifically in female athletes (soccer); telling us how important female grew up and is taking the men's place in the society and also on the field as well.

Dani Monteiro

Response:
Thanks for the suggestion.  I searched for books on “women soccer players.”  After sorting out books that were juvenile reading level, or fiction, or about Victoria Beckham, I came up with a pretty small list of books on this subject.  Here are the books we will order based on your suggestion.  Please let me know if you know of others.  The descriptions come from Global Books in Print.

There is a good deal of information in journals about women soccer players.  Our periodicals databases can lead you to articles in journals such as Sociology of sport journal.  Located in Thomas Cooper Library at GV 706.5 .S657 (Level 2)

Gary Geer 
geer@sc.edu

The game and the glory : an autobiography
by Michelle Akers; Gregg Lewis
Language: English  Type:  Book 
Publisher: Grand Rapids, Mich. : Zondervan Pub. House, ©2000.    

In addition to leading her teams to two World Cups & an Olympic Gold, Michelle Akers is a spokeswoman for the cause of soccer, women in general, & Jesus Christ. Her award-filled career, including the physical, personal, & spiritual struggles she has overcome, is the subject of this book.

Kicking against tradition : the autobiography of Wendy Owen, member of the first women's England side

by Wendy Owen
Language: English  Type:  Book 
Publisher: Stroud : Tempus, 2005.   

The autobiography of Wendy Owen, who was a member of the first women's England football squad and appeared at Wembley in their first fixture there.

Wendy Owen is a significant figure in the history of British women's football. A powerful centerback, she starred for the English national side at a time when the sport really took off. They played their first international match against Scotland in 1972, and were the first to train on the pitch at Wembley Stadium and to travel to Europe to play countries such as Holland, France, and Italy. Appearing in 16 out of 18 internationals in the mid-1970s, she now coaches at a high level and is a lecturer in sports science. Wendy recounts her experience as part of the first Women's England Squad, the media coverage they attracted and what it was really like for a female footballer on tour in the '70s. She further examines the way the game has evolved to become the fastest growing sport in the UK today. 

Founded in 1917, women's football quickly became a popular spectator sport - so much so, that the Football Association banned it, fearing it would upstage the men's game. This book is the story of the Dick, Kerr's Ladies team, as well as the political and social issues that led to the demise of the women's game.

___________

3/27/08, 7:30 pm, Main

Please try keeping the library a little warmer, at least at night. Because a little extra heat does no harm, but can't work or study while feeling cold.

Everything else is, as usual, fantastic.

Response:
I just checked the temperature in that area, and it is 73 degrees. I'll check with our facilities person to make sure it isn't dipping below 70 at night. Please feel free to contact me (Tucker Taylor) at 777-3145 or tucky@mailbox.sc.edu if you have further questions or concerns.

Thanks for the compliment!

___________

3/26/08, Level 3

Desks really sticky from food.

Response:
We’ll ask for extra attention on Level 3.

Help from all of you to keep the desks and tables clean would be greatly appreciated. If you don’t clean up after yourself, you are creating an unpleasant setting for the next student. Custodial can only clean most areas once a day, not after each student leaves an area.

___________

3/26/08

Install 50 inch LED or plasma display on each floor for USC news, announcements, and emergency messages.

Response:
News displays are being considered on the main level, but currently there is no funding for digital signage.

___________

3/18/08, 8pm, 2nd floor back wall on side

I really wish this library would encourage people to talk quietly. On more than one occasion students gather and chat in their normal voices w/huge disregard to others around them. Nowhere are there signs asking people to be quiet and courteous of others. It's sad when you have to actually instruct these 18-20 year old on how to behave, but you have to. They are rude and disrespectful when they gather and talk. Please post signs reminding people to be quiet!

Thank you

Response:
When you encounter “rude and disrespectful” students, please report them to the Circulation Supervisor.

You can do this via cell phone (803)777-3145 or via the reference librarians using the Ask-A-Librarian online servicehttp://www.sc.edu/library/ask.html when Reference is staffed. Both of these methods can be very discrete without the knowledge of the offending parties. You can also go directly to the Circulation Desk or use the red phone available on each level to ask for help from a Circulation Supervisor.

Faculty are requiring more group projects these days which require our students to be in an environment that accepts a certain level of conversation noise. Libraries are no longer just for quiet, individual study. We also know that some students do need an environment of total quiet. We are struggling to meet the needs of all our students. We have observed that the back areas of Level 5 and the Mezzanine are self-policing quiet areas.

___________

3/5/08, 4:00 pm, 4th floor

Vending machines on every floor

Response:
We are adding vending machines to the building as fast as we can.  The newest ones went to Levels 1  & 3 last week.

___________

Suggestion: The computer lab is SO loud EVERY TIME I COME TO IT! You should seriously consider enforcing the cell phone policy of the Computer Lab. I won\'t be coming back until this occurs. It is so annoying!

Library Location: Columbia Thomas Cooper Library

Response:
We apologize for the noise in the lab; we do enforce the cell phone rule as much as possible. The Lab is a collaborative area and noise will probably be unavoidable. If you need a quieter work space you may want to check out a laptop and take it to another area of the library that is quieter.

Thank you for using our online suggestion form.

___________

2/25/08, 3:00pm, 4th floor

They should have vending machines on every floor.

___________

3/25/08, 6:55 pm, 1st floor

Please try to renew the whole building, because I think that it's really hurting our reputation as one of the best upcoming schools in the country. Thank you for letting us give our opinion.

Response:
We are attempting to update and remodel the Thomas Cooper Library as we can little by little. The renovation of main level and the mezzanine level are the most obvious changes we’ve made. View the brief slide show of some of the renovations athttp://flickr.com/photos/24138377@N03/sets/72157604059779289/show/ .

We appreciate your comments and suggestions.

___________

3/24/08, 1:30, computer lab

The computer lab and the laptop rental should be 24 hours!

Response:
There are security and staffing issues with the lab staying open 24 hours, but we recently did increase staffing in the lab so that we could stay open until 2am.

___________

3/24/08, 12:20 pm, Room 409

I came to the library on Sunday, March 23, at 6pm only to find out that it was closed. I understand that it was Easter, but we were not informed at all about the closure. I was here all day Thursday and saw no signs about the closing nor did anyone say anything about the library being closed. The assistants sure do not have a problem telling me about the 4 hour limit each and every time I check out a study room which is usually 3-4 times per week. I would have just liked to have known the dates and let everyone else know when the library will be closed. Perhaps a campus wide email.

Response:
I apologize for your inconvenience and I like your suggestion. 

We did change the message on our hours line – (803)777-8169, and there was a sign on the front door.  Our HOURS Website notes that we are closed on Easter.  http://www.sc.edu/library/hours.html     

It appears from your experience that we need something a little more jarring for a drastic change in the hours schedule such as Easter closing.  We will work on that.

___________

3/24/08, 12:20 pm, Room 409

I came to the library on Sunday, March 23, at 6pm only to find out that it was closed. I understand that it was Easter, but we were not informed at all about the closure. I was here all day Thursday and saw no signs about the closing nor did anyone say anything about the library being closed. The assistants sure do not have a problem telling me about the 4 hour limit each and every time I check out a study room which is usually 3-4 times per week. I would have just liked to have known the dates and let everyone else know when the library will be closed. Perhaps a campus wide email.

Response:
I apologize for your inconvenience and I like your suggestion. 

We did change the message on our hours line – (803)777-8169, and there was a sign on the front door.  Our HOURS Website notes that we are closed on Easter.  http://www.sc.edu/library/hours.html     

It appears from your experience that we need something a little more jarring for a drastic change in the hours schedule such as Easter closing.  We will work on that.

___________

3/24/08, 1:30, computer lab

The computer lab and the laptop rental should be 24 hours!

Response:
There are security and staffing issues with the lab staying open 24 hours, but we recently did increase staffing in the lab so that we could stay open until 2am.

___________

3/24/08, 12:20 pm, Room 409

I came to the library on Sunday, March 23, at 6pm only to find out that it was closed. I understand that it was Easter, but we were not informed at all about the closure. I was here all day Thursday and saw no signs about the closing nor did anyone say anything about the library being closed. The assistants sure do not have a problem telling me about the 4 hour limit each and every time I check out a study room which is usually 3-4 times per week. I would have just liked to have known the dates and let everyone else know when the library will be closed. Perhaps a campus wide email.

Response:
I apologize for your inconvenience and I like your suggestion. 

We did change the message on our hours line – (803)777-8169, and there was a sign on the front door.  Our HOURS Website notes that we are closed on Easter.  http://www.sc.edu/library/hours.html     

It appears from your experience that we need something a little more jarring for a drastic change in the hours schedule such as Easter closing.  We will work on that.

___________

3/24/08, 12:20 pm, Room 409

I came to the library on Sunday, March 23, at 6pm only to find out that it was closed. I understand that it was Easter, but we were not informed at all about the closure. I was here all day Thursday and saw no signs about the closing nor did anyone say anything about the library being closed. The assistants sure do not have a problem telling me about the 4 hour limit each and every time I check out a study room which is usually 3-4 times per week. I would have just liked to have known the dates and let everyone else know when the library will be closed. Perhaps a campus wide email.

Response:
I apologize for your inconvenience and I like your suggestion. 

We did change the message on our hours line – (803)777-8169, and there was a sign on the front door.  Our HOURS Website notes that we are closed on Easter.  http://www.sc.edu/library/hours.html     

It appears from your experience that we need something a little more jarring for a drastic change in the hours schedule such as Easter closing.  We will work on that.

___________

3/22/08, 1745 hours, Main floor

1. Although students are directed into the hall to use their cell phones, some talk so loudly that you can still hear them! Can more signs be posted in that area for quiet?

Response:
OK - we will work on that.  Thank you for this good suggestion.

2. Only groups are allowed to use the study rooms. The main floor is packed w/groups of students who should use the rooms, but don't. Instead, us single students have to listen to them and all of the noise. Can priority be given to groups and grad students for the study rooms?

Response:
The study rooms are for groups.  We need to be sure that these groups KNOW that they can get a study room.   However, the study rooms do fill up during peak assignment-due periods leaving open areas as the alternative.   We will advertise the study room option as appropriate.  Know that we are trying to create more group study areas to help with group noise.

___________

3/21/08, 7:30, Mezzanine

I thought the library was open 24 hrs. People study on Fridays too.

Response:
We are currently open 24/5.   We will be open 24/7 this semester beginning Monday, April 14th during our Exam Schedule.  We are planning to be open 24/7 during the 2008 fall semester.   

___________

March 21, 2008, 7:30, Mezz.

The idea that a student at Carolina is unable to use the facility of the Thomas Cooper Library on a Friday night is simply disturbing. Considering that academics should be a major priority for students, the lack of support from our campus library disappoints me. Thomas Cooper needs to be open AT LEAST until midnight no matter what day of the week.

Response:
We will begin 24/7 this semester for our exam schedule which starts Monday, April 14th.  We are planning to be open 24/7 during the 2008 fall semester. 

___________

3/20/08, 2:06 pm , 4th floor

Thank you for a wonderful library. Keep up the good work.

Response:
Thank you for your kind words.  We really are trying to make it the best it can be.

___________

3/20/08, 4:30 pm, 4th floor

Vending machines on every floor.

Response:
This is happening slowly but surely.  Some machines have already been added to lower levels.

Email notifications that books are almost overdue.

Response:
We do send out email courtesy notices for most books that are coming due. If you are a student, these notices will go to your student email account. It's a good idea to check your junk mail settings if you are not receiving these messages. If you are not getting these emails, please contact Tucker Taylor at 777-3145 or tucky@mailbox.sc.edu. You can also look up your account online in our catalog. There is a button that says my account, after you log in you can view your books checked out and renew them as well. If all else fails, we do still stamp the due date in the book.

___________

3/19/08, Level 5

It's always cold in here!

___________

Turn the heat up.

Response:
Yes, it's often cold on one side of the building and warm on the other side.  We've addressed this issue for many years, but the complicated HVAC system will not bow to our personal thermostats, nor to changing weather conditions.  But we never give up trying.

___________

3/19/08, 12:05 pm, Main Floor

First, I would like to thank you for the prompt response concerning the Black History display for February. But, I feel that my question was not really answered. I believe it was evaded and more or less looked over. I never asked about any reference books or any other reference material. I'm quite sure that type of information is available. I mean it has to be, this is an information library. I came in about a week after I had made the suggestion and there was really no attempt to correct the issue of the vacancy of some sort of Black History display. I understand that there are incredible pieces of literature, references and displays, but it would have been nice to see some sort of recognition, at least during Black History month.

Response:
Please contact Virginia@sc.edu to continue discussion of this issue.

___________

3/19/08, 9:00, Main floor

All tables on the main floor should have outlets because a lot of students bring laptops to the library that need to be plugged in.

Free snacks!!!
Elevator music!

Response:
Having enough outlets is a big concern.  If you’ve ever blown a fuse or breaker at home, you know about overloading an electrical system.   We are adding outlets and power strips as we can.  Currently we are adding outlets to Level 5.  We are also rearranging some furniture on Level 2 so we can put tables near existing outlets. 

There is no free lunch, nor will there be free snacks.
Not likely to add elevator music.  BTW, why do you want elevator music?

___________

3/19/08, 1:11am (Note the hour), Ref Z 6021-6621 (table)-Main Floor

I think we should have dinner/breakfast delivered to our table. I am hungry and Russell House is far away. These chairs are hard and not conducive to a learning or studying environment. My butt hurts which makes my head hurt which makes it hard to focus. Please fix that! As well as hunger, I am thirsty, my throat desires vitamin water. Unfortunately, the VW machine does not take CAROLINA CARD, so now I have a butt load of money on my card but can't even use it for the things I NEED. You would make more money. In the end it's all about the money, right? The pictures of birds and twigs on the wall are ugly, my eyeballs have ulcers. And please open the balcony to study on. The fresh air might clear my head from all this crap I have to do. Thank you for being so concerned about what it is that I want!

Response:
Venting is a good way to relieve frustration.  I am glad you found our suggestion form.  It also gives me a chance to let all know that we have explored the possibility of opening the balcony.  We too think it is a good potential study space; however, it is extremely expensive to reconfigure it.  If we find a donor who is willing to contribute the money, we would love to open that area to the students.

As for you rear end, you might want to switch your study space to the area by the west wall windows.  Those seats are padded.

We'll find out about the Vitamin Water machine and what is necessary to get the Carolina Card added to it.

Sorry you don't like the pictures.  They are highly regarded Audubon's that are quite beautiful to many art lovers and naturalist.

___________

3/18/08, 9:00 am, 2nd floor

It would be nice if there were drink and snack machines on a couple of the lower levels so studiers don't have to go all the way up to 5 for a drink or the main level for a snack.

Response:
This is happening slowly but surely.  Some machines have been added to levels 1, 2, 3 & 4.

___________

The library should have a book return on Sumter Street at the bus stop.

Response:
We originally asked to have a book return on Sumter St., but there were concerns raised about complicating an already busy street with stop-and-go traffic.  We do have a drive-up book return in between the health center and the Bull St. garage.  If you would like to discuss this further, please feel free to contact Tucky Taylor at tucky@mailbox.sc.edu or 777-3145.

___________

3/17/08, 2pm, near snack area

Enforce noise/volume restrictions. Too many students have long, loud, non-academic conversations. Please monitor or somehow inform students to take cell phone conversations elsewhere.

Response:
We have posted signs for cell phone users to take their calls into the hallways on Main Level.  Some noise on Main Level, especially in the eating areas, will be tolerated.  However, in the future please alert Circulation staff if the noise level reaches an unacceptable level.

___________

Suggestion: Hello,

Just to let you know that the 1970 publication \'The Eye of the Storm: A People\'s Politics for the Seventies\' was written by Albert Gore Sr., not his son, Al Gore Jr, as in your catalogue.

Response: 
The catalog record has been corrected.  Thank you.

___________

3/13/08 Main Floor

Although Spring Break is a time for "spring cleaning" some consideration needs to be given to students who use the library during that time. Carpet cleaning should take place on a day when the library closes early (eg Saturday 2pm). The workers started moving chairs at 5pm and were EXTREMELY noisy!! As a student trying to finish my dissertation, I need every hour.

Response:
We apologize for the inconvenience.  In hindsight, if we had known ahead of time, we could have given you fair warning that cleaning was about to take place so you could have used one of the lower levels or the computer lab for your remaining 3 hours.  We will try to post cleaning schedules well ahead of time in the future.

___________

3/16/08

-MORE OUTLETS!!!, there should be plugs at every table.
-Extend laptop check out times.

Response:
Outlets, there are never enough nor are they in the right place.  Know that we are working on the situation and as we remodel areas we are adding outlets and power strips.

Laptop checkout is for 4 hours.  We base that on battery life.  They can be renewed.

___________

Suggestion: Hello,

I saw the Homepage of the Internet.
May I ask you a question?
If possible, I would like to donate a book to the Library.
Book was published by "Shingpoosha" at Tokyo.
The book is an Essay for the meaning ( philosophy ) of life , 2002.
However, the book has been written by myself in Japanese.
I would send a book if that is all right.
Sorry, I didn't explain in English well.

Sincerely,

Higuchi Harutoshiü@( ö≤î√É↓òq )
7-7-3 Takamoridai

Kasugai Aichi 487-0032
Japan
Library Location: Columbia Thomas Cooper Library

Email: higuchiharutoshi@msn.com

___________

Suggestion: Could we go back to having separate sessions for faculty and staff? Many staff do not feel comfortable expressing themselves honestly with faculty around.

___________

...MESSAGE FROM THE INTERIM DEAN

All library faculty and staff are invited to attend one of a series of sessions in which I will provide updates on library initiatives and plans.

The sessions will be held in the staff lounge on March 25 at 2:00 p.m., and on March 27 at 10:00 a.m. and 2:00 p.m. Light refreshments will be served.

- Contributed by Tom McNally...

___________

3/8/08

We need more tables on the main floor!!!

Response:
Our plans include more student seating on the main level.  It won't happen fast, but we're headed that way.
___________

(In response to our response to their previous suggestion)

If some people need a letter mailed to them to let them know a book is in, perhaps there could be an option: email or mail.

Response:
Makes sense.  We'll find out if our automated integrated library system (ILS) can handle it.  Essential notices will continue to be sent via paper.

___________

March 7, 2008, 1:07 pm, 4th floor

The gentleman at the service desk was really nice and offered to help me! Thanks

Response:
Thank you for letting us know.

___________

3/6/08, 12:44, 1st floor

I feel that if you got greeters, like Walmart, to greet the students as they entered then the library would have more students come and have a positive attitude.

Response:
We will take your suggestion for the fall semester when we have a lot of new students.  Like the idea!  We've tried it in the past.  Staffing and scheduling became a big issue, and staffing will continue to be an issue.
___________

3/6/08, Everywhere

Hire Hooters girls to be the Librarians/Receptionists. Seriously, DO IT!

Response:
Nope.

___________

3/6/08, 9:00 am, Main Floor

I love the library in the morning because it is much quieter than at night. However, every time I am here between am and am, the loudest people are the coffee shop and the custodial worker's who stop by. All the patrons and other staff are as quiet as can be, but some workers for some reason can't handle talking in a whisper. I don't mind conversation, it would just be nice if the library didn't have to hear it.

Response:
We will pass this on to the custodial and coffee shop staff.

___________

3/5/08, 9:17, 1st floor

Wireless Internet!!!!

Response:
We do have Wireless Internet throughout Thomas Cooper Library.  To use the wireless you will need to take your laptop to the Computer Lab on level 5 to have it setup to work with our wireless system.  If you've  done that and you are still having trouble accessing the wireless please let one of the staff in the computer lab know about any wireless dead zones you have encountered in the library

___________

3/5/08, Level 3

More Coffee!!!!!!!

Response:
Did we run out of coffee in the coffee shop?

___________

3/5/08, 12:00am (A.K.A. too late for loud and repetitive announcements)

Get rid of the obnoxiously repetitive announcements. Very distracting and annoying. At least make them shorter, less repetitive, and quieter, or something.

Response:
Sorry for the interruption.  We need to let non USC students know when they need to leave the building.  Some areas are louder than others depending where the speakers are.  Some people are unable to hear the announcements.  We'll examine the announcements to see if any can be shortened or eliminated.

___________

A recycle bin for newspapers would be great. Thanks.

Response:
We will ask campus recycling for a newspaper bin.

___________

3/4/08, Level 1

Put vending machines on the bottom floor as well.

Response:
We added two snack machines downstairs.  One is on level 1 and one is on level 3.  We're working with the Carolina Card office to get drinks and snacks more available in the building.

___________

Complaint about our Suggestion Sheet.

Do You Have Suggestions? rather than Got Suggestions?

This is an academic institution. Don't cater to sloppy English.

Response:
Obviously this was done to get your attention, and it did.  It may be time for another gimmick.

___________

Suggestion: To whom it may concern:

I believe that the library should be open longer than 11pm. I think that it is the weirdest thing that the library closes so earlier and students are forced to leave the library and find another place quiet to study, especially when some student needing to put in all nighters or have class all day and can not get to the library until 8 or 9 that evening. I am a nursing student and I personally go to the Law School\'s library because they are open an EXTRA EXTRA hour later but even that is not sufficient for the amount of work and studying that law students have as well as nursing students and medical students and any other student that attends USC. College of Charleston\'s library is open until 2am. University of North Carolina\'s library is open until 12 am. University of Florida\'s library is open until 1am. University of Georgia\'s library is open 24 hours. LSU\'s library is open until 12am. I hate to go there but even Clemson\'s library is open 24 hours. Please think ! about this concept and please please please give it some consideration because when you have roommates that are noisy and are inconsiderate no matter what when you really need to study past 11pm, there really is no place to go for students like me. Thank you.

Library Location: Columbia Thomas Cooper Library

___________

Suggestion: the changes that you have made are great! I am a senior and I have had to study all night and with the new 24 hour service that was possible. Thanks!! Also I love the ear plugs. A must have!!

Coopers corner is great

Mrs. Shirley is always nice to everyone and makes a point to get new things for us to try.
I really appreciate everything that you have done to make my experience at USC successful. 
Keep up the good work.

Library Location: Columbia Thomas Cooper Library

___________

2/29/07, 10:30

Please don't send mail notices for books from Pascal. Everyone just throws them away because everyone has already found out through email a few days before that the book is in. It's just a waste of paper.

___________

2/27/08, 2nd Floor

Ability to check out calculators (by giving the front desk your ID) for in-house use.

___________

2/26/08, 1:30, everywhere

More bottle and can recycling bins everywhere. One beside every trash can would be great!

___________

2/23/08, 3:06 p.m, Top of Library

There is green mold and algae growing on the top part of the library. Someone should spray clean it off.

I believe that the literary layout of Cooper Library might be improved if an analytical engineering thought process would be enacted.

___________

2/20/08, 10:15 am, Main Floor

Why is there no Black History Display or anything celebrating the importance of this month on this floor?

___________

2/20/08, 10:07 pm, 1st floor

Have the group of inconsiderate students who left their food stuff behind, after meeting, pay a fine for their complete lack of respect for the custodial people who have to pick up after them! Most of these people work 2 and 3 jobs with hopes that one day, their own children will be able to attend a university.

___________

2/20/08

I just wanted to know how come there isn't a Black History month display in a library. African-Americans played major roles in literature so why don't we have an exhibit to show these talents in a month dedicated to Black History?

___________

Feb.19,2008, 11:10 am, main floor

I spend a lot of time doing research in here and never sit for less than 4 hrs at a time. I cook a lot and love to eat leftovers. It would be really nice if there was a microwave in here so I can eat my own food or reheat my coffee/tea.

Also, it would be great for students and potentially profitable to the university if the cafe also had pens/pencils, page markers and high lighters for sale.

___________

Feb.2008, Re: Expanding TC News Bank

Thanks for the comments on Lexis-Nexis. I have attached a list of major newspapers which we do not have access to, which we have only the previous 6 months access to , or which are covered in spotty fashion (usually in One File). Our Lexis-Nexis does not go very far back in some papers (i.e. Sacramento Bee, 2002); many of these papers are available in complete text well back into the 1980's. One File seems to start most papers in the year 2000.

As you mentioned, all this could get expensive. It's odd how some old Knight-Ritter papers are available and others are not. I cannot figure out what the deal on the Chicago Tribune is-but we seem to be missing a lot of the 1990's, once the bound index was discontinued.

Most of this, I'm sure you already know. But maybe these suggestion might be of some use.

Attached list of major newspapers which we do not have access to:

Los Angeles Times
Arizona Republic
Dallas Morning News
Fort Worth Star Telegram
(Nashville) Tennessean
Miami Herald
South Florida Sun Sentinel (Fort Lauderdale)
Orlando Sentinel
Newsday
Kansas City Star
Des Moines Register
Detroit News
Hartford Courant
Atlantic City Press
Baltimore Sun
Indianapolis Star
Cincinnati Post
Orange County Register (Santa Ana, CA)

___________

2/7/08, 10:30 am, Main Floor

Love that you provide earplugs! That really helps so much.
Also, thanks for providing scrap paper.
Please put more recycle bins out for plastic, cans, etc.
Love the coffee shop. Mrs. Shirley always makes everyone welcome!
Thanks for being open 24 hours! Safe place to study!

___________

1/20/08, 12am, Main floor near doors at table

*better regulation of the littering issue

*reduce hommie hangouts by ensuring USC cards are mandatory at all times in library or at the very least when it gets dark

___________

1/12/08, 4:20pm, Main Level

The system to log on the internet is so slow!  Many times it doesn't work or just takes way too much time.  Also the program has significantly slowed down my laptop.  Isn't there a more reliable and quicker program?

RESPONSE:
There are various security and clean access programs that UTS requires for access to the campus wireless system that can take some additional resources from your system and cause slowness at times.  If you have concerns or questions, you can always take your laptop down to the UTS iCare center on the corner Blossom and Sumter to be sure your machine is configured and has their recommended hardware and up to date software to best access the USC wireless.

___________

12/16/, 1:30 pm, 3rd floor

This library needs some color. It is too damn dull.

___________

12/16/07, 10:12 pm, Mezz

24/7 Coffee Shop or Coffee Machines

___________

12/14/07, 8:00, Front Desk

Make the lost and found more secure. My friend left my calculator in it with a note that had my name on it, and it was gone when I came to pick it up. It was worth $30.

___________

12/14/07, 1330 hours, Main Floor

Employees @ Coopers Corner need to have better attitude toward customers---extremely rude and uncooperative.

___________

12/14/07, Time:Too late!, 2nd floor/everywhere!

It's cold! Also, please get surge protectors or something to solve the outlet problem.

___________

12/13/07, 12:30am, Main

100% juice is better for you than caffeinated drinks and energy drinks. Snacks w/protein are better for you than snacks with high amounts of sodium, trans and saturated fat, and sugar. Please consider adding healthier options to the vending machines, especially since Cooper's Corner isn't open 24/7 like the library.

We must all do our part in recycling. I don't think recycling in the library or around campus is working to its potential. While it may not be in the library's power to implement better recycling methods, a request should be made. Thank you for taking the time to read these and many other suggestions we feel very passionate about.

___________

12/13/07, Level 4-individual study carrel

These study carrels are creepy!

___________

12/13/07, Level 4-individual study carrel

These study carrels are creepy!

___________

12/13/07, 11:00 pm, 3rd floor

Turn Down the AC!! I haven't been able to feel my toes for the last 5 hours because they are frozen to death. Seriously, no wonder everyone gets sick during exams! Other than that though, keep it up. I Love

that all floors are open 24 hours, its nice to not have to relocate or be forced into the hustle and bustle of the main floor. But seriously, It's December, the AC shouldn't be in such full force. Please, think of my numb toes!!

___________

12/13/07, 10:00 pm, Everywhere, especially 3rd and 2nd floors

Make the electrical outlets more accessible so that one does not have to venture for an area to plug a laptop.

___________

12/12/07, 7:00pm, Desk/Table

-No more cell phone use
-More outlets
-No loud coffee makers

___________

12/12/07, 9:51pm, Main level

-Thomas Cooper should enforce the "keep noise and talking at a minimum" rule more. This library seems more like a social setting than a place to study.
Suggestions:
-monitors who occasionally walk around and monitor noise levels
-deter individuals who come to the library and disrupt others by making them leave or pay a fine.

___________

12/12/07, Back of main floor

Get better chairs. Those who are challenged by their weight do not feel very comfortable when the chairs creak as they sit down.

___________

12/12/07, 3:18pm, 408-study room

-new markers!
-clock in each study room
-breathing hole
-water hole
-seriously, the security guards have to stop randomly looking in the rooms-it makes me nervous and scares me simultaneous!

___________

12/12/07,3:00, Near elevators

Get surge protectors/outlets for all tables! It's hard to get a table w/an outlet sometimes!

___________

12/12/07, 1:00pm

-more comfortable chairs on the 1st floor mezzanine
-a room that people can relax in or talk, but soundproof so no one else is bothered
-more poster and artwork, the library looks so bare on some floors

___________

12/12/07, Room 410

There are marker spots all over the wall that could be washed off and there are gum, stains, and drink spills on the floors. My group felt this uncleanliness was very distracting. Other than that the dry erase board is very useful.

___________

12/12/07, 10:00am, 3rd floor

Microwave in cafe would be very helpful.

___________

12/12/07, 9:00am, Main floor

Can't something be done about the loud noise level on the main floor? Students are being too noisy.

___________

12/12/07, 10:00 am, Rm 310

Please move newspaper stands next to entrance instead of exit so I don't have to across the foyer to get them in the morning. Also, need more copies of New York Times- there have been times when I got to campus late (10am) when there were no papers left. Oh, can we get Splenda @ the cafe please? Also, it'd be cool if students can suggest new books for the library, like a drop off box or online form.

___________

12/12/07, Level 4

The individual study carrel/rooms can be kind of creepy-especially at night.

___________

Keep it green! Maybe some natural sunlight on the lower levels. Nice tunnels leading to the top. Vending machines on every level.

___________

Suggestion: Please pick up the journal ISLE (Interdisciplinary Studies in Literature and Environment). Several scholars in the English department (some graduate-level and some faculty-level) are doing work in ecocrititicism, and ISLE is the premiere journal for that field.

Thanks, 
Matt Boehm 
Library Location: Columbia Thomas Cooper Library
Email: boehm@mailbox.sc.edu

___________

Date:?, Time: All Day, Location: Floor 2

It's Hot.

___________

12/11/07, 11:55am, coffee shop

While it's an improvement that the hours of the coffee shop have been extended since it's opening. I believe it should be open later during exam week to supply the needs of all students who fill the library.

___________

12/11/07, 3:55:19 am, everywhere

More comfortable chairs. Padded or something.
Employed tutors.
Swedish Masseuses
Red Bull Giveaways
Someone to do my homework
Slip n Slide
A bigger library because we have 30,000 students who all try to come here at the same time.
Also, maybe a Sonic next to the circulation desk.
Some marble statues so we feel smart.
A Christmas Tree
Swans in fountain.

___________

12/11/07, 11:30am, Study Room Level 2

Why can't we cover up the windows in the study rooms?

___________

12/11/07, 1:00, East Gallery

It is freezing!!! and it is not so warm outside. You do not need to spend so much on A/C@this time of year!

___________

12/11/07, 4:25 pm, Room 309

All of the study room doors are extremely squeaky and when people come in and out of the door next door it is so annoying to hear a SQUEAK and creek of an old door. Some WD-40 would do the trick in all of the study room doors.

Coke Man needs to come everyday and make sure machines are working and full of drinks.

___________

12/11/07, 6pm, 2nd floor

Put more outlets on the walls and throughout the building.

How about no maintenance/construction going on during finals week? Just a thought!

___________

12/11/07, 9:33 pm, 5th floor

More study tables (rooms/cubbies, etc.) because I'm here tonight and I have NEVER seen it this full. Everyone is cramming for exams. I'm here more often than finals, but every floor is noisy and distracting.

Healthier food in vending machines/Cooper's corner--apples, bananas, crackers, and granola bars.

___________

12/10/07, 3:00, 3rd floor

Improve the elevators.

___________

12/10/07, 10:40pm, 3rd level and Main level

Too cold. Need heat not ac.

___________

12/10/07, 1:00am, 3rd level

Too cold. Need heat!

___________

12/10/07, 2:00am, Main level

Need Heat

___________

12/10/07, 10:45 PM, 3rd floor, study cubicle

Please have more outlets available for laptop computers! There are many that look available, but don't work. The lower floors are quieter, but without working electrical outlets, you can't study w/a computer.

Thanks!

___________

12/10/07, 8:05 PM, 110B

Paint study rooms something more welcoming besides white. Pale Yellow or Blue.

WD40 the doors (110B-squeaky door)

___________

12/10/07, 7:45 PM, 1st floor

It might be impossible but the main floor (5th) and computer lab are SO LOUD! Can nothing be done to get people to be respectful and quiet down? That would be awesome.:)

___________

12/10/07, Level 4

Coffee available all night, especially during finals.

___________

12/10/07, 3rd basement or 3rd floor down or whatever!

Build a new building, like maybe one that was intended to be a library and not some '60s deco disaster. Then buy books, lots of books, the kind a library would have. Lastly, if anyone is around who understands computers (you may have to go to Atlanta, Charlotte, or Washington for this) and buy some computers that we manufactured this decade. Then this might be a library like the ones they have at real universities like at Michigan or UVA or Penn St., etc. and not like the ones they have at the so called Univ. at Alabama or Mississippi. The county library in my hometown of less than 60,000 has more books than this library and asking students to use inter-library loan is a cop out for not having adequate volumes on hand, except in special occasions.

-Disappointed Grad Student

p.s. Windows would be nice
p.s.s. The areas for student study suck! Shouldn't University 101 teach library etiquette?

___________

12/10/07, 1:00am, 5th floor

Recycling is good for the environment and we should try to make it as easy as possible for those who don't care. :)

Also healthier option is vending machines (food & drinks) would be greatly appreciated!

Let's help stop America's obesity problem!

___________

12/?/07, 8:30 am, study area

Keep the Cooper's Corner open later, especially during exams

___________

12/?/07, 12:00, a desk

I think the person who checks bags at the exist is absolutely worthless, useless, and an annoyance to those who want to leave without awkwardly trying to half-open their bookbags for no reason. If I were to steal something I would put it in another one of the 12 pockets of my bookbag that I do not show idiot as I walk out. DUH! Besides, don't those detectors work? Shouldn't they beep if someone were to actually steal something? Having that guy checking bookbags is about as pointless as the War in Iraq. If you have a good reason for why that guy is checking (halfway or 1/6 way) bags, email me the reason atdickers5@mailbox.sc.edu. Besides that I love this library. I have spent many a long, peaceful nights studying here.

___________

Suggestion: Could you look into obtaining the journal Itinerario? It contains articles and review pertinent to anthropology, history, and other disciplines.

Library Location: Columbia Thomas Cooper Library

Email: randlel@cofc.edu

___________

12/9/07, 3:00, Main floor

The Coke machines should have Cherry Coke Zero again. 
Cooper's Corner should be open during finals.
Bathrooms Should be cleaned on the weekends, especially during finals.

___________

12/9/07, 2:30am, Main floor

1. advil (???) dispensers
2. sleep room 30 min max
3. coffee waitresses (walk around & serve coffee)
4. massage stations
5. more cofortable chairs
6. 50 full-time hot Asian or Indian tutors

___________

12/9/07, 12:0am, basement

Some juice in the vending machines and crackers.

Something should be done at the inefficiency of the recycling system within the library.

Lazy students need BIG SIGNS telling them what to do.

Thank you.

___________

12/9/07, 10:30am, Main floor

-Cooper's Corner should be open 24/7!

-Healther food choices in vending machines, such as: yogurt, granola bars, fruit, dried fruit (ex. raisins, craisins, etc.)

-Healthier drink choices in vending machines, such as: milk, 100% juice, V8 juice, juice boxes

-Coffee vending machine to provide coffee 24/7 since Cooper's Corner is NOT!

-Recylcing bins placed on every floor by the exits

p.s.

-Pillows w/freshly washed pillow covers, please!! :)

___________

 

12/9/07, 1:20 am, 5th floor

-Healthier choices in vending machines, especially b/c Cooper's Corner isn't open 24/7
-Healthier drinks like: milk, 100% juice
-Coffee vending machine, also with hot chocolate
-More recycling bins available

___________

12/9/07, 1:51pm, 5th floor

Vending machines for coffee, especially for all-nighters!

More couches and maybe hammocks too!

Better option in the vending machines

->most are very unhealthy and are not very appealing

->also, try to offer more than just energy drinks, soda and water as drink options. Some healthier choices include orange juice, 100% juice, milk-including chocolate and maybe strawberry.

___________

12/9/07, 3:00, Main floor

The drink machine used to have Cherry Coke Zero and no longer carries it. I think they should carry it again.

___________

12/8/07, 10:50pm, 1st floor

There should be access to headache medicine

___________

Dec.8, 2007, 3:30pm, Mezzanine

I love the library! Thanks for keeping it open 24 hours, even when it's not exams.

Could you make some of the study rooms normally used for SI session upstairs available when they're not being used for SI? Sometimes the Mezzanine gets too crowded/loud and groups who nee or want to talk could use the SI rooms.

Also, more of the chairs w/arms and padded bottoms and backs would be nice.

___________

Would you please make a room with a be for students staying up late studying. You can charge $1/hour or more! Because many people don't use study rooms from 1st to 4th floor. The library will make more money and students can benefit also.

___________

12/8/07, 10:50pm, 1st floor

There should be access to headache medicine

___________

Dec.8, 2007, 3:30pm, Mezzanine

I love the library! Thanks for keeping it open 24 hours, even when it's not exams.

Could you make some of the study rooms normally used for SI session upstairs available when they're not being used for SI? Sometimes the Mezzanine gets too crowded/loud and groups who nee or want to talk could use the SI rooms.

Also, more of the chairs w/arms and padded bottoms and backs would be nice.

___________

-Have a microwave available. Canteen Room rather than machines open in study area.
-Straighten pictures next to couches.
-More power outlets.
-Offer dry erase boards @ circulation desk
-Study rooms available longer.
-Sell index cards
-More tables (at least during exams)
-Full access to all levels 24 hours during exams
-Regulate noise more.
-Free coffee or Full Throttle during exams would be nice.
-Let people sleep.
-Replace blinds on windows.
-Use the heat in December, or do you not have heat?
-Replace papers towels and soap in bathrooms more frequently.
-Dust computers.
-Get new elevators so people don't get stuck on them.
-Clean mold off of the ceiling next to the windows.
-I like the new trash cans but we should recycle too.
-Softer seats, please. :)
-Oh yeah, elevator music is cool.

___________

12/7/07, 2:45pm

The carpet in the library needs to be replaces. I have so much pride with USC, but when I walk into the library, I am ashamed to say so. The floors look horrible, and changing the carpet is long overdue. Let the students have pride in their library, after all we do pay fortune for tuition. Thanks!

___________

12/7/07, 8:30pm, Main floor

Please don't close circulation so early! I am a graduate student who commutes 45 minutes to get here. I looked up all of my call numbers online, came in and collected the book I need and was told I'll have to come back tomorrow to check them out. I have never heard of a university doing this-I attended Columbia College, which is 1/20th the size of USC and we could check out books whenever the library was open!

Invest a little money in 1 person to check out books at night--anytime the library is open.

___________

Date: Sure, I'm single

Time: After Finals

Location in the Library: By Cooper's Corner

1. Turn up the heat! Then I wouldn't have to rely on Cooper's...Let's face it...overpriced coffee.
2. Which brings me to my next & best harangue--what about coffee machines for those of us, most of us, who can't afford the tenderly made renderings of the Cooper's barrista staff?
*Just a coffee machine that spits out cheap coffee and cappuchinos 24/7.

Thank you- your adoring student (Oliver Twist)

___________

12/6/07, 10:20pm, by the coffee shop>

Don't burn the coffee and don't put an excessive amount of chocolate syrup in the frozen mocha.

__________

12/6/07, 2:05, Main floor

I love the new student success center upstairs! It is so quiet! A suggestion I have is to have the night shuttles run earlier in front of the library. USC police take about 20 to 30 minutes to pick up students, but the shuttle doesn't start running until midnight. Ten o'clock would be a great time for them to start. Also there could be a dedicated no cell phone area in the library.

Thanks for the hard work. The library is a great place to study and it is always improving!

___________

12/6/07 6:20pm, Main floor

Maybe hire someone to actually enforce the "no talking on cell phones policy". Everytime I'm in here there is someone talking (loudly) on their phone and it disrupts everyone around them.

___________

12/5/07, Roof

1. We should have music in the library
2. At least one fast food place (Hooters) 
3. Waitress walking around serving coffee 
4. More comfortable chairs 
5. TV Screens on ESPN on silence 
6. Smoking Room 
7. Gossip Magazines
8. Movie Theater
9. Sleep Room -> 30 minute maximum

___________

12/5/07, Main floor

Thanks for keeping Cooper's Corner open til 12. It's a nice break from studying to grab coffee.

___________

12/5/07

Blankets should be available b/c it's freezing in here sometimes.

Seriously, more outlets should be available to plug up the computers (power strip).

Thanks!

___________

2/5/07, 9:26 am, Main

Love that you provide ear plugs! Very helpful.
Love Cooper's Corner. Ms. Shirley is so nice.
Love that you stay open 24 hours and that you provide security.

Only suggestions:

More cash copiers

Could someone walk around and make people keep the noise down. Sometimes people just are not considerate.

___________

11/27/07, 10:00 pm

A few weeks before the exam week, please open up more rooms, open 24 hours and more tables.

___________

11/19/07, Level 4

It stinks in here.

___________

11/18, 7:10, check out desk

Allow students to get larger room with only 3 present! They all are coming, we need to study.

___________

Suggestion: Book Recommendation for Purchase:

Adolescent Self-Injury: A comprehensive guide for Counselors and Health Care Professionals. NY: Springer Publisher, 2007.

___________

I recently used the Ask a Librarian online chat service. The service was prompt, friendly and useful. As a Library Science graduate student, I would like to commend the Reference Department and TCL on a job well done!

>Rebecca Kolb
Library Location: Columbia Thomas Cooper Library

___________

11/17/07, 1:30 pm, Reference/Maps

Please allow some weekend hours at the Map Room and Caroliniana Library. Thanks

___________

Nov.15,2007, 11:40 am, 4th floor carrels>

Please improve the library carrels; they are so depressing! I fell like I am in a stall rather than a conducive study environment. The following are some suggestions for the new carrels of the library space project:

1. actual rooms w/ walls
2. heat-it is so cold in here! I sometimes have to wear my coat!
3. bigger rooms (my friend @ Harvard can sleep in hers!)
4. drawers that lock for things we want to leave but don't want to be stolen
5. more comfortable chairs
6. trash cans-I have to leave my carrel walk all the way to the entrance to throw away trash
7. Internet! The wireless cloud doesn't cover the carrels.

We spend a lot of time in our carrels-please don't make it more depressing than it already is!!

___________

11/15/07, 9:30, Main floor

I think the library needs more of a variety of fiction books-I am the kind of person who enjoys reading, so a variety would help, more urban books perhaps, but maybe that's just my preference.

___________

11/15/07, 12:20, Big Study Area on Main Floor

There should be more recycling bins around the library. The little one by the soda machine is not very practical. There are so many people coming in and out of here, most probably don't think to recycle. If there were bigger bins then they would have an option. One of the bins with the 4 sections for recycling would be great on each level near high traffic areas, like the elevators and Cooper's Corner. And on another note maybe someday people will learn to read or care or maybe both. I'm referring to those people who put their copy and trash in a bin clearly marked plastic.

___________

11/11/2007, 7:34 pm, Coopers Corner

-Healthier options in the vending machines
-Coffee vending machine
-Deep fried candy vending machine
-Ipod + accessories vending machines
-Leather couches and hammocks (mexican ones for a siesta)

___________

11/11/07, 9:00, Cooper's Corner

Healthier alternatives in the vending machines such as:

-100% juice
-Trial Mix
-Granola Bars
-Protein Bars
-Yogurt
-Fruit
-Coffee/Hot Chocolate Machine/Milk

___________

11/11/07, 3:55 pm, Computer Lab

Coffee vending machines, better hours for Cooper's Corner (especially weekends-Sundays). Healthier choices in vending machines, such as 100% juice, granola bars, etc. People would ve willing to pay extra!

___________

11/10/07,1:35, nonfiction

Get more copies of Into the Wild

Please greet the people.


___________

11/6/07, 6:30 am>

HEAT!!
___________

10/31/07, c.4:00 pm., Thomas Cooper

Nexis-Lexis has dropped a number of its newspapers, i.e. Minneapolis Star, Detroit News, etc. Could you consider a full subscription to NewsBank, which covers perhaps 100 papers.

Thanks

___________

10/25/07, 7:05 pm

It is Fall. Yes!
Very COLD in here. Yes!
Have left several of these. Yes!
WHY IN THE AIR ON?????
IT IS COLD!!!!!
Do you plan to have a sick study body when it gets colder outside?????
Can you PLEASE HELP?????

___________

10/25/07

Could you please move the bottle/can recycling bin closer to the door or at least in the middle of the main floor? Most people don't stay by the vending machines with their drinks. Thanks!

___________

MITRA YOUSEFI 10/20/2007 6:00:52 PM

Hello,

I am not sure if you are the correct person to contact about this problem but I found your email address on the library website so I am giving it a shot. I just started school here in the Fall and since then, there have been three books that I have tried to check out of the library on three separate occasions that technically your library holds but that I have not been able to obtain. After spending a good amount of time looking for these books, I sent out a request for them and each time was told that the book I wanted was missing. To me this is a pretty big problem since I feel like I do not have a good resource. I know these books are missing because people are re-shelving and replacing books that they look at in wrong locations. I don't know how much there is that you can do about this problem but I just wanted to report it because to me it is really frustrating that each time I go to the library I have to come out empty handed, not because a book is checked out but because it is lost.

I attended the University of Maryland as an undergraduate where there is a pretty extensive library system. We too have a huge main library and on orientation day students are warned multiple times against re-shelving precisely so that something like this does not occur. It is not something that is mentioned in passing, it is something that is loudly and clearly stated to the point where students understand the gravity of the situation and it is again repeated in all of our research courses. Anytime any tour is given of the library, this message is reiterated. I heard no such warning to students here in my orientation this Fall. I do not know what would be a good solution for this problem at this university but I do know that I did not encounter this problem of missing books at UM. I apologize if this email sounds impatient or harsh but I feel like I have to voice my concern somehow.

Thank you for your time.

Sincerely,

Mitra Yousefi

___________

10/8, 3:30

To the napping reply:

I understand that theft and security are good reasons why students shouldn't nap, but we study in groups with our friends, especially when it's all nighters. When we do sleep one friend is usually awake to watch our stuff and wake us up. I think you should allow people to nap if there is more than one person at the table because when it's late you're with your friends and they can be aware of you surroundings while you're not. I think you should really reconsider.

___________

10/8/07

Is there really a need to check bags on the way out (makes me feel a bit like a criminal, high school, etc.).
Even if theft is a problem, will this solve the problem - outgoing "inspections" seem random and not exactly thorough.
Would almost more expect inspection on the entry point-though I'd hate to see that, too.
I have been at 3-4 other universities (at least "peer" institutions) and no other library has anything remotely similar.

___________

10/4/07 TCL

Suggestion: As a research associate, my job is to write grant proposals and manuscripts for publication, but because my designation is research associate instead of research faculty, I don't have the same access to library services as faculty. I am doing the same work as research faculty and have the same degree; I need the same access.

Library Location: Columbia Thomas Cooper Library

Email: efore@sc.edu

___________

10/4/07, 12am

Please turn off air!!!!!

Fall

Do not want everyone sick when it turns cold!

Thank U!

___________

10/3/07, 2:51 pm, Women's Bathroom

Possibility of feminine hygiene products dispenser in the restrooms.

___________

Oct.2, 07, 6 pm, Main Floor>

It is always uncomfortably cold in here. I shouldn't have to bring sweaters and socks every time I come to the library to study. Too cold in the winter and the summer.

___________

10/2/07, 1500-1700

The women's bathroom is particularly dirty. It was in the same condition last night. My suggestion is to have the bathrooms cleaned regularly and more than once in a 24 hour period.

___________

10/2/07, 4pm, 1st floor

Make it a 24 hr library? or at least, close later

___________

10/2/07, 1:53, Main Floor

Have more security to control noise level on Main Floor.

___________

10/1/07, 4th floor

I think it would be a good idea to have staplers & hole punchers on the rest of the floors and some one to assist @ the desks.

___________

10/1/07, 10:30 pm, Cooper's Corner

The young lady who works never has or seems to have any of the ingredients to make drinks. There is no point in Cooper's Corner being open in the evening if all you have to offer is candy, chips and bottled drinks. That is what the vending machines are for. Also, her child comes every night and stays until she gets off, is it appropriate to bring your child to the workplace? It is a shame that people have to walk to Barnes & Noble Starbucks when Cooper's Corner is open for business, but frequently has no "milk", "espresso", or "coffee beans". Go Figure! How can you tell someone you do not offer or make cappucinos but it's clearly on the menu. Someone needs to provide more ingredients or hire another attendee.

___________

10/1/07, 10:10 am, front

Ask the University to ban leaf blowers, if not entirely, then close to the library. They are unsanitary, LOUD, and harmful to hearing, eyes and lungs.

___________

9/27/07, 3:30 pm, Main

You should allow students to nap in the library when it gets really late (ie 4am). It's not like we plan on seeping through the whole night, they're like 30 min NAPS! It's helpful when you pull all nighters.

I also think you should replenish the drink machines/energy drink machines OFTEN! They're a lot of people that go to the library now and the drinks are gone real fast and the usually don't get refilled until a couple of days later.

__________

9/25/07, 2:08pm, First floor

How about a couple couches on some of the floors...these chairs can become very uncomfortable after a while, and if you are just reading-the main floor is far too noisy to concentrate. Also, how about enforcing the "no talking" rules on the 5th floor?

___________

9/25/07, 3:10, 2nd floor table

There should be another exit in the back of the library.

___________

9/25/07, 8:48 pm, Foor 2, by the elevators

I think that the work areas should have both power and ethernet connections so students can most easily use their laptops, or rather, the internet on their laptops. Also, the decor (chairs, carpeting, etc.) could really stand to be upgraded because it is out of style and worn out. I'm aware that decor is purely cosmetic, but still. I would focus much better if I wasn't so distracted by the puke green chairs.

___________

9/20/07, 12:05, 4th floor>

Fix the fan that rattles, it's been doing it since last year. It's noisy & distracting when trying to study.>

AMEN TO THAT!

___________

9/10/07, 11:55, 4th floor study carrel

Fix rattling air conditioner vent on 4th floor by QD 189 .J36.

___________

I would like electronic access to Journal of Research in Science Teaching 1963-1995 published by Wiley InterScience. This is the journal published by the National Association of Research in Science Teaching and I use it all the time, but we currently only have access to 1997 and forward.

Briana Timmerman, Dept Biology Faculty

Library Location: Columbia Thomas Cooper Library

___________

8/13/07

Could really use a better database for doing media and communication research.

___________

8/8/07

Suggestion: I appreciate the addition of a catalog search box on the main page for the library. Is there any way to include an advanced keyword search as one of the search options in the drop down menu on this page?

___________

8/2/07
Suggestion: I just want to say that the change you just made to the website (quick link for searches and ILL) is an outstanding improvement. This will be a major time saver.

Thank you

Library Location: Columbia Thomas Cooper Library

___________

8/1/07, 5pm, Main & 1st Level

Library staff is noisy-laughing--particularly around the circulation desk- also tour group-new employees-loud talking.

___________

4/11/07 6:30 pm, All floors

Install security cameras to aid in theft prevention and catching persons guilty of theft.

___________

4/11/07, 1ish

Why not a suggestion blog rather than display stand?

Thanks!

___________

4/4/07, 8:20pm, study room

Needs more book, character that says "be quiet" looks so idiotic.

___________

4/2/07, 9:30 p.m., Every F***** Floor

I am honestly and sincerely disgraced by the lack of respect shown by most every student that enters this building to the true nature of a library: to study in and quiet and peaceful environment. This, however, in my countless ventures to the Thomas Cooper Asylum of Retarded Individuals Who Love Cacaphoness Noise, has NEVER been the case. It shames me to refer to the people who frequent this location as my fellow students, and senseless noise happens to be the norm on every floor; I can say this safely having been to every floor this fine evening to find books that apparently don't exist. The behavior I have seen exhibited tonight is unbefitting a drunken rodeo clown, and I would rather see this building burn to the ground than manage it's inner workings. The point is this: I don't give two s**** for a f****** p*** how much money the football team donates to you, it does not give them the right to disrespect everyone else. If they want to be loud, use the half million dollars those jackasses gave you and build them their own floor with padded walls; because I can guaran-damn-tee you that Mr. Cooper would be doing back flips in his grave if he had any clue that this beautiful establishment was rife with such ignorance. FIX IT!!! OR I WILL!! (The front page includes an artist's rendition of student ripping his hair out while 3 a**holes play wallball while listening to music on speakerphone on Level 2)

continued on back page

To whomever it may concern: I do write these COMPLAINTS for my own health or amusement, I write them because the s*** I and my fellow students who take college seriously are subjected to is enough to be considered torture in most every civilized nation on God's green earth. Do not take this as a joke, everything scribed herein is completely accurate, although I wish that wasn't the case. I shouldn't have to leave this building so pissed off that I can't see straight because of someone else's unrestrained decibles. If I can get more work done at home than the purpose of the library has been defeated. If the purpose of the library has been defeated, then the position you hold as a member of the staff has become useless and is a mockery to the rest of the University. I cannot count how many of these apparently useless f****** letters I have written and dropped in that God forsaken box, but if anyone actually reads these, and if your reading this now then I speak directly to you; You Suck. You are horrible at your job, and unless you think that the hearfelt s*** I a numerous other students have informed you of is funny (and dear God, I hope that isn't the case) than you might as well fill your silly f***** suggestion box with gasoline, set it in the middle of the 1st floor and light it on fire while you and the rest of the staff play graba** in a circle around it. Now that I have your attention, that anger you feel at reading all this is a fraction of what any one serious student feels at having to listen to people making dinner plans with each other from across the library, or hearing any form of music when trying to concentrate. If you don't like this generalized view of those who run this library including yourself, then I challenge you: prove me wrong. I double-dog f****** dare you to prove me wrong. Make it silent next time I visit and I will write an apology and thank you for your efforts. But I have nothing but the utmost doubt in your capabilities of making this a comfortable and hospitable study environment. Please prove me wrong. I'm sick of reiterating this s*** to deaf ears.

___________

4/2/07, 9:00 pm , Level 2 (second floor)

When the football team finds it necessary to study in groups, they should be supplied/assigned a monitor. They lack all respect and courtesy toward their fellow students and disregard their volume when speaking, or more appropriately, shouting amongst each other. A simple example of their disrespectful immaturity was encountered numerous times, from singing the most recent song they have heard on the radio to ringing the emergency alarm in the elevators; both actions more suitable and justified by a middle school class on a field trip. I am sure Spurrier would be pleased his team was maximizing their scholarly potential and utilizing this facility I assumed was created for a peaceful place to study.

Forgive me for what may seem like kicking a dead horse, but I felt it necessary to add a few more incidents I encountered after by initial completion: conversations lasting ten or more minutes regarding dinner plans and excuse the language "f***** b******", a brief game of wall ball against a study room door, and a few dirty looks.

___________

No recycling collection boxes of paper, can and bottles except the computer lab.

___________

3/30/07, 7 p.m., 4th floor

Recognizing limited resources and need to police internet access, but about other professionals, e.g. State employees and tax payers who need to access research? Since you now have to log in for even Reference?!! How do you plan to accomodate the above who need to access scholarly research? If procedures are already in place, please POST them in a more VISIBLE manner.

___________

3/27/07, 9:00 pm, Level 5

Opening your book bag before leaving is so annoying. Implementing a tag on each book and placing a sensor at the exits would avoid this problem. In all honesty, if someone wanted to steal a book, would they be dumb enough to put it in plain view for an attendant to see? This is a ridiculous and annoying practice that needs to be tackled soon.

___________

3/27/07, 3a.m., 5th floor

I'm one of the most reoccurring occupants the TCL has. I have said it once before, but please DROP COKE AND SIGN PEPSI UP! MT. DEW IS A MUST FOR ALL. Coke's Mt. Dew copycat sucks. GET PEPSI PRODUCTS.

signed ( but illegible)

___________

3/29/07, 4a.m., 5th floor (same guy, different day)

DROP COKE GET PEPSI...MT. DEW

signed (but illegible)

___________

3/26/07

Weekends are great study time. The library should stay open longer on Saturdays.
___________

3/21/07

like the 4th floor a lot because it is very quiet, but I wish that it stayed open longer because it is loud on the 5th and Main levels usually. I like to be down here but I do not want to have to move at 11:30.
___________

3/21/07

Clean elevator carpet
___________

3/20/07

You should have safety patrol officers monitor the lower levels in the evening hours.

___________

3/7/07, 10:20, 5th floor

I love the library, the library is my friend. But it is so quiet here. Some speakers playing the beat would be really helpful. It is just so quiet and easy to concentrate I could really use a few more distractions. Maybe some tv's so I can watch ESPN and see what Stephen Garcia did stupid today. I really feel left out of the loop down here. We can't hide the money here, we need a bigger room. So larger work areas would be great for hiding our money. Oh, and get rid of some of these books, they smell really bad.

Love, 
Nick R. Woods

___________


2/26/07

Have libraries stay open until at least 10:00 on Fridays and Saturdays.

To Whom It May Concern:

Why do so many hardcover books have no dust jackets on them? Such a system prohibits browsing because without a readily available synopsis of the book, it's nearly impossible to understand what the book is about.

Why are library patrons forced to show an employee the contents of their bag as they exit the library? If someone has a library book in their bag, won't the alarm go off? (It happened to me once). So why is it necessary to perform that perfunctory opening of our bag-an effort that is rarely paid significant attention by the "bag checkers." If someone wanted to conceal a book - they would.

Finally, I wanted to let you know that I truly appreciate the ILL program. It is prompt, efficient, and user friendly. I have used their services frequently. My continuous need for ILL services is, in my opinion, reflective of a lack of resources within the USC library system. Is the lack of current and plentiful information due to a lack of space, funds, and/or university priorities?

Thanks for your time,

a USC Graduate Student
___________

2/21/07

Make people be quiet
10 cents for a page? Are you serious? for copies/print outs?
___________

2/1907 Coopers Corner

Someway, somehow on floors w/individual study desks-try to enforce the "Be Quiet" rule. Some people really need a completely quiet place to study and if I can't get it on the 3rd, 2nd, 4th or 1st floor in this library, then something's wrong. This is a problem that needs to be fixed-----so fix it. (Please)

Level 1
-Put in a smoking section
-Let all floors stay open 24/7
-Don't let the [expletive deleted] in the circulation dept. touch the intercom more than once every hour.
Thanks Library People!! :)

___________

2/16/07

I think you should have clear directions to where the stairs are located so they can be used in an emergency.
I still don't know where the stairs are!!
It is so weird!

___________

2/16/07

Make the tutors that do homework for the football players sit in private rooms while the rest of us study quietly alone like normal college kids..so we don't have to hear them.

___________

2/16/07, 2nd floor

You never listen to my suggestions so you get NO MORE!

___________

2/13/07, 2nd floor

Is there any way to get those being tutored, or studying as a group, to be quieter? Their outbursts are annoying and make it hard to concentrate.

___________

2/12/07, 10:15p.m., 3rd floor cubicle
Extended/Night Hours for cafe-Maybe open until midnight-or 10 at least
it'd be nice to get coffee/other food later, not too safe to walk to Russell.

Coffee would help so much...

___________

2/12/07 4:15pm Level  2 near room L219

I love that the library is 24 hours! However, I think that a lower floor should also be opern 24 hours and this level should have a no-talking/no-cell phones policy. While the mail floor has similar rules, the security guard and library personnel have a hard time keeping everyone quiet. Studying gets difficult when attempting to do work at a long table and 2 friends are talking about something not academic related for a few hours. I think if a lower level was open with a stricter policy and a separate staff member assigned to this level, then it might fix the problem. This should definitely be done the few weeks before exam week, since not everyone waits until the last minute to begin studying (and the main floor is pretty packed).

___________

2/11/07 Coopers Corner

Why not Friday?
Why only Main & 5th levels?
Why close computer lab?
Why bring USC ID?

You might think you're doing better, but you still have a long way! Good luck, maybe get someone in charge that can make life & studying & research easier.

___________

2/11/07, 7:04 pm, 1st floor

Comment 1
The library hours should be extended to 24 hours throughout the week at a minimum; and the weekend hours should be extended as well.
There should be a 24 hour drink/food operation at some location within the library!

Comment 2
Students not enrolled @ usc should be able to remain in the library after 11pm throughout the week.
___________


2/10/07, 2:30, 2nd floor

More laptop plugs! 
Reclining (some) chairs

___________

2/7/07, 9:30 p.m., Green Floor/Level 2

The color coding system saves my life on a regular basis. More tables would be the bomb dignity. Nature sounds would be lovely.

___________

2/7/07, 10pm, Main & 2nd level>

Have longer hours on Friday & Saturday night, maybe open until ten or midnight. If you can't do it every weekend how about bimonthly or start this policy sooner than a week before finals week.

The lighting sucks in my house & I need a place to study and this is the best place. Keep the 24 hr Sun-Thurs. I love it.

___________

2/7/07, 3:53, 2nd floor

Have someone check all the floors periodically and ask all the obnoxiously loud people who aren't here to study to leave. Also, and mainly the sports teams who gather to have study groups treat the library like a playground. To me it seems like they should have to be polite like everyone else and try to consider people studying.

___________

2/6/07, 4:00 p.m., 3rd floor stacks

I've noticed that books on the back re-shelving wall have not been re-shelved for weeks, making it difficult to find books that should be in the stacks. Re-shelving does not seem to be a priority among student workers hired for this purpose. Can you please look into this situation?

___________

Mezzanine

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1/30/07 Coopers Corner

Why is the woman who works at Cooper's [Corner] so damn mean!? I know she doesn't make a lot of money but that's not my problem. She will take her time to stop reading the paper before she provides service. She definitely needs customer service training. Please help her to understand that she can easily be replaced and needs to be responsive.

___________

1/28/07

To the left of this suggestion box is a glass enclosed room. This would make an excellent restricted cell phone use room where people could call out without disturbing people studying.

___________

1/24/07

-open all floors during 24 hours
-tell people to be quiet
-more drink machines
-more individual study tables
-open computer lab 24/7
-make wireless internet more accessible
-sell tobacco products

___________



1/20/07, 11 a.m., Main Floor

Why are the restrooms being "monitored by security"? What does this mean? Does it mean someone is watching me go to the bathroom? Moreover, why is this necessary? Do you really think the "terrorists" are plotting their activities in the bathrooms of the Thomas Cooper Library? I think we're all entitled to a little more explanation!

__________

1/19/07

More Big Tables

__________

1/12/07

Pick up Pepsi Co. and sell their products.
Restock drink machines.
A better more updated children's literature section.

__________

12/13/06

Coke machines that don't thieve!

__________

12/12/06

1st floor.. Have a waterslide that allows you to move from floor to floor.  I mean come on people ..elevators?  How cliche.  I think this would be a great way to get students to come to the library.  A laser tag arena, arcade, zero gravity floor, and an aquarium are also great ideas that I would take full credit for.  These would be great areas to go to blow off steam during study breaks.  But check for USC IDs cause I don't want any kids coming in and making the lines longer.

Thanks,
Chris (Sophomore)

__________

Keep Computer Lab open during these hours because most students are trying to complete final papers.

I think we should have donuts like they did last year!

Make certain floors for studying w/more than yourself and others for studying alone.  People aren't supposed to be loud in a library.  It is extremely annoying to have disrespectful, loud, and obnoxious people everywhere you are trying to study.  Maybe even have "hall monitors" to enforce the quiet rule.

Please add electrical outlets under tables in order to provide power supply for laptops.  I am impressed with how you have opened up the area toward the rear of the main level.  Adding electrical outlets, much more study area and the refreshment station.  You can tell I have not been here in a couple or three years.  These are wonderful improvements.

Noise level could stand to be monitored a little better and more frequently.  Perhaps adding additional sign reminding "This is a library, please contain your volume of speech to your table."  Something along these lines.

Thanks,
Ron H. Smith
__________

12/11/07

So far I'm happy with the library.  24 hours of access is great and really helpful for late night study crams before exams!  Thanks!
One student is pleased:)

Note: There were 2 of these comments in the box

__________

8/13/07

Could really use a better database for doing media and communication research.

___________

8/8/07

Suggestion: I appreciate the addition of a catalog search box on the main page for the library. Is there any way to include an advanced keyword search as one of the search options in the drop down menu on this page?

___________

8/2/07
Suggestion: I just want to say that the change you just made to the website (quick link for searches and ILL) is an outstanding improvement. This will be a major time saver.

Thank you

Library Location: Columbia Thomas Cooper Library

___________

8/1/07, 5pm, Main & 1st Level

Library staff is noisy-laughing--particularly around the circulation desk- also tour group-new employees-loud talking.

___________

4/11/07 6:30 pm, All floors

Install security cameras to aid in theft prevention and catching persons guilty of theft.

___________

4/11/07, 1ish

Why not a suggestion blog rather than display stand?

Thanks!

___________

4/4/07, 8:20pm, study room

Needs more book, character that says "be quiet" looks so idiotic.

___________

4/2/07, 9:30 p.m., Every F***** Floor

I am honestly and sincerely disgraced by the lack of respect shown by most every student that enters this building to the true nature of a library: to study in and quiet and peaceful environment. This, however, in my countless ventures to the Thomas Cooper Asylum of Retarded Individuals Who Love Cacaphoness Noise, has NEVER been the case. It shames me to refer to the people who frequent this location as my fellow students, and senseless noise happens to be the norm on every floor; I can say this safely having been to every floor this fine evening to find books that apparently don't exist. The behavior I have seen exhibited tonight is unbefitting a drunken rodeo clown, and I would rather see this building burn to the ground than manage it's inner workings. The point is this: I don't give two s**** for a f****** p*** how much money the football team donates to you, it does not give them the right to disrespect everyone else. If they want to be loud, use the half million dollars those jackasses gave you and build them their own floor with padded walls; because I can guaran-damn-tee you that Mr. Cooper would be doing back flips in his grave if he had any clue that this beautiful establishment was rife with such ignorance. FIX IT!!! OR I WILL!! (The front page includes an artist's rendition of student ripping his hair out while 3 a**holes play wallball while listening to music on speakerphone on Level 2)

continued on back page

To whomever it may concern: I do write these COMPLAINTS for my own health or amusement, I write them because the s*** I and my fellow students who take college seriously are subjected to is enough to be considered torture in most every civilized nation on God's green earth. Do not take this as a joke, everything scribed herein is completely accurate, although I wish that wasn't the case. I shouldn't have to leave this building so pissed off that I can't see straight because of someone else's unrestrained decibles. If I can get more work done at home than the purpose of the library has been defeated. If the purpose of the library has been defeated, then the position you hold as a member of the staff has become useless and is a mockery to the rest of the University. I cannot count how many of these apparently useless f****** letters I have written and dropped in that God forsaken box, but if anyone actually reads these, and if your reading this now then I speak directly to you; You Suck. You are horrible at your job, and unless you think that the hearfelt s*** I a numerous other students have informed you of is funny (and dear God, I hope that isn't the case) than you might as well fill your silly f***** suggestion box with gasoline, set it in the middle of the 1st floor and light it on fire while you and the rest of the staff play graba** in a circle around it. Now that I have your attention, that anger you feel at reading all this is a fraction of what any one serious student feels at having to listen to people making dinner plans with each other from across the library, or hearing any form of music when trying to concentrate. If you don't like this generalized view of those who run this library including yourself, then I challenge you: prove me wrong. I double-dog f****** dare you to prove me wrong. Make it silent next time I visit and I will write an apology and thank you for your efforts. But I have nothing but the utmost doubt in your capabilities of making this a comfortable and hospitable study environment. Please prove me wrong. I'm sick of reiterating this s*** to deaf ears.

___________

4/2/07, 9:00 pm , Level 2 (second floor)

When the football team finds it necessary to study in groups, they should be supplied/assigned a monitor. They lack all respect and courtesy toward their fellow students and disregard their volume when speaking, or more appropriately, shouting amongst each other. A simple example of their disrespectful immaturity was encountered numerous times, from singing the most recent song they have heard on the radio to ringing the emergency alarm in the elevators; both actions more suitable and justified by a middle school class on a field trip. I am sure Spurrier would be pleased his team was maximizing their scholarly potential and utilizing this facility I assumed was created for a peaceful place to study.

Forgive me for what may seem like kicking a dead horse, but I felt it necessary to add a few more incidents I encountered after by initial completion: conversations lasting ten or more minutes regarding dinner plans and excuse the language "f***** b******", a brief game of wall ball against a study room door, and a few dirty looks.

___________

No recycling collection boxes of paper, can and bottles except the computer lab.

___________

3/30/07, 7 p.m., 4th floor

Recognizing limited resources and need to police internet access, but about other professionals, e.g. State employees and tax payers who need to access research? Since you now have to log in for even Reference?!! How do you plan to accomodate the above who need to access scholarly research? If procedures are already in place, please POST them in a more VISIBLE manner.

___________

3/29/07, 4a.m., 5th floor (same guy, different day)

DROP COKE GET PEPSI...MT. DEW

signed (but illegible)

___________

3/27/07, 9:00 pm, Level 5

Opening your book bag before leaving is so annoying. Implementing a tag on each book and placing a sensor at the exits would avoid this problem. In all honesty, if someone wanted to steal a book, would they be dumb enough to put it in plain view for an attendant to see? This is a ridiculous and annoying practice that needs to be tackled soon.

___________

3/27/07, 3a.m., 5th floor

I'm one of the most reoccurring occupants the TCL has. I have said it once before, but please DROP COKE AND SIGN PEPSI UP! MT. DEW IS A MUST FOR ALL. Coke's Mt. Dew copycat sucks. GET PEPSI PRODUCTS.

signed ( but illegible)

___________

3/26/07

Weekends are great study time. The library should stay open longer on Saturdays.
___________

3/21/07

I like the 4th floor a lot because it is very quiet, but I wish that it stayed open longer because it is loud on the 5th and Main levels usually. I like to be down here but I do not want to have to move at 11:30.
___________

3/21/07

Clean elevator carpet
___________

3/20/07

You should have safety patrol officers monitor the lower levels in the evening hours.

___________
 

3/7/07, 10:20, 5th floor

I love the library, the library is my friend. But it is so quiet here. Some speakers playing the beat would be really helpful. It is just so quiet and easy to concentrate I could really use a few more distractions. Maybe some tv's so I can watch ESPN and see what Stephen Garcia did stupid today. I really feel left out of the loop down here. We can't hide the money here, we need a bigger room. So larger work areas would be great for hiding our money. Oh, and get rid of some of these books, they smell really bad.

Love, 
Nick R. Woods>

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2/26/07

Have libraries stay open until at least 10:00 on Fridays and Saturdays.

To Whom It May Concern:

Why do so many hardcover books have no dust jackets on them? Such a system prohibits browsing because without a readily available synopsis of the book, it's nearly impossible to understand what the book is about.

12/10/06

Tables in main level in front of restrooms. These tables need outlets.

The trashcans!!

Keep all floors open during exam week and make sure vending machines are operating during that week.

Opening a level where the individual cubbies are available would help because it would  be much more quiet and easy concentrate.

Every Thursday should be free ice cream day, and the elevator 'ding' is really annoying and should be replaced by something like classical music no 'ding' at all.  In fact, the elevators should be completely removed and fire poles installed so students can get to their floors quicker and more efficiently. And rope ladders can be installed to go up.

___________

I would like electronic access to Journal of Research in Science Teaching 1963-1995 published by Wiley InterScience. This is the journal published by the National Association of Research in Science Teaching and I use it all the time, but we currently only have access to 1997 and forward.

Briana Timmerman, Dept Biology Faculty

Library Location: Columbia Thomas Cooper Library

 

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