Suggestion Box Responses


Online Suggestion Form  

Previous Suggestions/Responses

2012 Actions  2011 Actions   2010 Actions  2009 Actions   2008 Actions   2007 Actions

 

Sent: Wednesday, July 24, 2013 12:23 PM
Suggestion: I’m obliged for the blog article. Really looking forward to read more. Want more.

Response:
Not sure which blog you liked, but we are glad you liked it.  Here is the link to the University Libraries’ social media options:   http://library.sc.edu/communications/socialMedia.html

Sent: Wednesday, July 24, 2013 11:27 AM
Suggestion: Probably too late for this year, but just after the fraternity and sorority rush period (usually lasts over a period of 3-4 weeks)would be a great time to have a display of the history of fraternities and sororities at USC. There should be tons of photographs available. Plus, it might get some added traffic through the libraries.
Library Location: Columbia South Caroliniana Library

Response:
We think the University Archivist will like this idea for the Caroliniana Library, but the Cooper Library also welcomes your idea.

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Sent: Tuesday, July 23, 2013 10:52 PM
Suggestion: Correct a typo on web page for Joseph M. Bruccoli Great War Colection (sic): Posters. The Great Editor would not be amused! :-))

Response:
Thank you.  We have corrected our mistake.  Another mistake appears on the www.abebooks.com website.  We are requesting that they correct it.

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Sent: Saturday, June 29, 2013 6:17 PM
Suggestion:
Name Corrections: As written...
Title: Hi! hi!: galop
Composer: Boenlein, Victor G.
Publisher: Walter Jacobs Publisher
Location: Boston, MA
Date: 1927
Call Number: Sheet music 1798
Notes: For solo piano.
From Jabobs' piano folio of galops, vol. 4 "Photoplay usage: races and light active situations."
Subject Heading(s): Piano music--galops.
Donor: Laurence Conger

Should be written:
Composer: Boehnlein, Victor G.
From Jacobs' piano folio of galops, vol. 4 "Photoplay usage: races and light active situations."

Also, from the same donor:

For the movie ‘The Third Man’, ‘Third’ is always written out; it is never abbreviated, ‘3rd’. Thank you.

Response:
Thank you for this information.  We have corrected the typos in “Jacob’s” and “Boehnlein;” however we must use the title of the movie as given on the physical 78 rpm recording.  We did include the uniform title of “Third Man” in the catalog record.

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Sent: Monday, June 24, 2013 6:29 PM
Suggestion: mla

Response:
Please see the reference librarians for assistance with our databases.  The Bibliography of the Modern Language Association (MLA) is available from http://library.sc.edu/er .
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Sent: Friday, June 21, 2013 4:19 PM
Suggestion: Private study rooms for students (groups)

Response:
Please see the staff at the Circulation Desk on the main level to learn about our group study rooms.  If you have a specific suggestion, please send it to us with more descriptive details.  We are interested in student response to the study room renovations.
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Sent: Friday, May 24, 2013 9:03 AM
Suggestion: it is not possible to locate the login for my library account. There used to be in the link in the circulation notices. This has been an age old problem, very annoying. All this info under every heading but I cannot renew and have to pay fines.

Response:
Our staff likes your suggestion, but they are concerned that the link on a fines notice would be misleading to many patrons.  You cannot use My Account to unblock a hold on your account for fines or lost books.  That is why a link is not included on the fines notices.   We do include a link to My Account on courtesy notices and faculty renewal notices.
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5/3, Main Level (Display Screen) 11:16 AM
I wish that the IPod availability was larger and easier to see.  Thank you!

Response:
Thank you for the suggestion. When the computer availability sign is upgraded, we will make the iPad availability more noticeable.
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4/30, Main, 7:34 AM
Food should be allowed in the study rooms.

Response:
The library recently spent quite a bit of money refurbishing the study rooms.  We have been able to keep the rooms clean and inviting since we put the no-food policy in place.  Please bear with us as we try to keep our spaces tidy for all of our students.
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Sent: Monday, April 29, 2013 3:12 PM
Suggestion: update the software on the computers. Flash and Firefox especially.

Response:
Thank you.  We are happy to report that the computers on the main level, level 4 and in the Technology Lounge on level 5 will be updated this summer.
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January 15, 2013, 4:27 p.m., Main Floor
Dominque was a great door greeter.  She made me want to return.

Response:
Thank you for this compliment which was found among suggestions from earlier this year.  Sorry it was not posted.  We do appreciate your positive comments.

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Sent: Monday, April 22, 2013 12:19 PM
Suggestion: In reference to the item shown at http://digital.tcl.sc.edu/cdm/singleitem/collection/hensel/id/1354/rec/1 The man to the right of Billy Graham is Cliff Barrows and to the left is Grady Wilson.

Response: Thank you for this information.

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Sent:
Tuesday, April 23, 2013 11:09 AM, Thomas Cooper Library
Suggestion: why doesn't ask a librarian chat work?

Response: We're sorry about that—our computers were accidentally knocked off-line, and it took a few minutes to get everything back up. Thank you for bringing it to our attention!

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Sent:
Thursday, April 04, 2013 11:40 AM, Main Floor
Suggestion:Email/text notification when a book is returned to the Circulation desk.

Response:
Unfortunately, we do not have a system that supports that feature, but we will certainly keep it in mind for future upgrades.  In the meantime, you are welcome to check the item in the catalog.  It should tell you if the book is currently in, and if it is out, it will tell you the time it is due back.
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Sent: Wednesday, April 03, 2013 11:33 PM
Suggestion: Please create a means of reporting noise complaints after hours. There are two girls on the 2nd floor in front of the elevators who won't stop talking, and it's very distracting. Also, it smells like something may have died in here...
Library Location: Columbia Thomas Cooper Library

Response:
Thank you for the suggestion.  We will find out if there is a way students can contact the guards to alert them to noise in the quiet areas between 2:00am and 7:30am.   The red phone on each level will connect you to the guards’ desk.  From 7:30am – 2:00am you can use the notification system http://library.sc.edu/noise.html .

As for the smell, we will sniff around on level 2 for the source.   

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3/24/13, 3:00PM, Main floor
Though I’m no student at USC (yet) I think it’s absurd that I’m limited to 30 units time a day---even when there’s space a plenty.  I’m new to Columbia, prefer this library to others in town, am greatly inconvenienced by the trivial policing of the PUBLIC  facility.

Response:
We sympathize with your desire to be allowed more than 30 minutes of computer access per day at the Thomas Cooper Library. However, we are not a public library, but rather a research library open to the public for the purpose of using the research materials we hold. The computers are paid for by student technology fees, and are for their use. The public may use them only for accessing subscribed library research databases. The 30 minute daily internet access is a courtesy we offer to you as a guest of the library.

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Sent: Sunday, April 07, 2013 12:02 PM
Suggestion: Ipad
3/14/13, 6:30 PM, All Floors
More IPads, new PCs, get Alienware computers, Linux please

Response:
Thank you for your interest in our technology resources. The iPad loan program is an initiative started by a collaboration between Student Government and the USC Libraries. We appreciate the desire for more iPads and look forward to a time when financial resources are available to meet that desire. We hope to upgrade the PCs in the Technology Lounge during the coming fiscal year. State and University guidelines define what vendors we work with for procurement of equipment. I do not believe Alienware is one of the listed vendors. We will consider the desire for Linux machines.

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Sent:
Thursday, February 28, 2013 1:25 PM
Suggestion: STOP CONSTRUCTION! The noise is painful, even with earplugs in. At least post times when construction is going on so arrangements can be made to NOT study at the library. It is ridiculous to come to the main library on campus and not be able to focus for hours because of the hammering and noise level.
Library Location: Columbia Thomas Cooper Library

Response:
Your suggestion of posting times of construction is a very good idea; however we are at the mercy of the construction workers and the company.   Even we do not always know when the noise will begin and end.   We will have several major renovations taking place this year.   Most of them will center around level 4 and level 5.   Right now, we are dealing with replacing the last of our three elevators and a new roof, plus preparations for the level 4 renovation.   We are very sorry for the inconvenience.   Our hope is that you will be able to find a quieter library space that is distant from the actual construction work.
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Sent: Tuesday, February 12, 2013 8:29 AM
Library Suggestion: New sign looks great! However, the term "Columbia USC Patrons" is confusing. Who counts?
Library Location: Columbia Thomas Cooper Library

Response:
We have added a line to clarify who we mean by “USC patrons.”  Thank you for your calling this to our attention.
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Sent: Thursday, February 07, 2013 1:19 PM
Library Suggestion: Looking for photos of President F.D.Roosevelt when he came to Aiken, SC and stayed at the Willcox Inn

Response:
We have not been able to locate such a picture.   Please contact us with more information as to date of this visit and also let us know if you have already talked with the staff at Willcox Inn.  uscref@mailbox.sc.edu___________________________________________
Sent:
Thursday, December 13, 2012 5:32 PM
Suggestion: Im not sure why we cant use the computer classrooms when they arent in use. The sign says that they are for classes. I was on the bottom floor for several hours yesterday studying on the carpet in front of the classroom doors because my group could not find a place to sit. It would be much easier to study if we could use a computer too. Staff in the computer lab leave the lab open overnight. I dont see how an unattended classroom of computers is different from the computer lab. I normally come after dinner and stay for several hours. Ive not seen anyone use the classrooms the past few weeks. Gambrell's classroom computer labs are open to students when theyre open. Everyone in Gambrell's labs respects the classes that are scheduled to use the room and we leave when a class comes in. I can promise that students would make good us of the equipment our technology fees pay for.
Library Location: Columbia Thomas Cooper Library

Response:
We appreciate your suggestion.  These rooms are regularly used for classes in both day and evening hours.   Because their primary purpose is as a classroom they have equipment that requires training to use. We do not have the staff to monitor this equipment should we open the rooms as study space.

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Sent: Saturday, December 08, 2012 7:54 PM
Suggestion: If Cooper's Corner isn't going to be open the weekend before finals, or after midnight during finals week...is it possible to at least have access to a working microwave? I know the library is not at fault for the hours and operation of the cafe, but just having a microwave would help if students wanted to bring food to eat if they are planning on staying at the library for a long period of time at night to study, instead of having to leave and go somewhere else to get something which lately has proven to be unsafe on this campus (according to all the Carolina Alert notifications we have been getting). Thanks!
Library Location: Columbia Thomas Cooper Library

Response:
Thank you for your good suggestion.  We are attempting to remedy this situation.

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Sent: Tuesday, December 11, 2012 4:47 PM 
Suggestion: I understand it's finals week and the library is very busy as usual but after waiting hours for a study room, we receive one. Once we get to the study room, it's virtually useless to us because it consists of four desk arm chairs, and a coffee table. I'm not exactly sure of the logic behind purchasing on a coffee table for private STUDY rooms. Needless to say the room was useless to us unless we wanted to sit on the floor or try to work off the miniture arm desks. We decided to turn the room back in and we asked if we could get the next one (in hopes it had a functional study table), since technically we have waited our turn just as everyone else. We were told we'd have to be put at the end of the list and wait again, when we had the room checked out for all of five minutes. I need a place to put my laptop, books, and notes, not a place to prop my feet up and chit chat. 
Library Location: Columbia Thomas Cooper Library

Response:
Our study room system, as currently configured, will not allow us to do what you suggest. We do have a software purchase in the works that will let students reserve study rooms online. Once that system is up and running, you will be able to select the style of room you want to use. Thank you for letting us know about your furniture preference. We will take this into consideration as we look to future purchases.

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Sent: Monday, November 12, 2012 4:00 PM
Suggestion: Works by Julia Elliott should be included in at least one of the libraries on campus. She is a writer who is also a professor on campus and has won awards for her novels. She writes of the south and would be a great addition to our wonderful book collection.
Library Location: Columbia Thomas Cooper Library

Response:
Thanks for the suggestion.  I found her CV on the USC website and checked the list of her publications.
We have the stories from the Georgia Review in our collection. The call number is AP2.G375.  We have the stories from Mississippi Review at PS501.M57. “Regeneration at Mukti” will appear in the forthcoming volume of Pushcart Prize 37 at PS536.2 .P8.  I’ve put in orders for Best American Nonrequired Reading 2003 which has the story “Father’s Kitchen” and Tin House: Fantastic Women which has the story “The Wilds.”  I don’t find any mention on her CV of a published novel.  Can you provide any information on her novels? 

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10/26/12 9:08 AM

Error estimotion in the neural networks

 Response:

We really need more information to help you with this suggestion.

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9/27/12 Main Floor, 8:00pm

The library should appeal to Sodexco to open the coffee shop on Sunday evenings so that students can have access to it.  There are so many people here on Sunday nights- it’s crazy!  They’ll make a huge profit too.

This has been done.  We are waiting for a response from SODEXHO.  You may contact them directly at http://www.sc.edu/dining/people/service.html

Also, the wait for study rooms is ridiculous-something needs to be done-maybe an online reservation system-we us one in the Honors College for scheduling advisement and it really makes things easier.  Plus you don’t have to kill time waiting around to get a spot.

We have found that the only fair way to distribute study rooms is first come, first served.  We continue to examine our policy; but so far, we have not found a better way to ensure that the rooms are used efficiently.   The mornings are the best time to use the study rooms without a wait time.
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9/25/12 Main Floor-Mac Lab, 4:53 AM

Your Adobe software (Illustrator specifically) doesn’t save files even to a flash drive.  I just wasted 5 hours working on a project to have it not save.

Response:

We are very sorry this happened to you, especially at a time when the Technology Lounge was not staffed. 

All the computers in the library allow saving (PC and Mac).  It would help us to know which computer you were using.  Also, you should have been able to save the file to the desktop and then email it to yourself.   We hate that it happened after hours, otherwise we could have helped you  save your hard work.
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TIP:  Please save your work at regular intervals when using computers.  Also, if you have trouble with one of our computers or our software, be sure to alert the staff in the Cooper Technology Lounge on Level 5.  803-777-0244. Someone will come up to the main level to help when needed.  Lounge Hours
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9/23/12 Main Floor, Circ/ref desk

Cocky is in the Capital One Mascot Challenge, and it would be helpful and APPRECIATED if there was some way we could have Ad’s on the screens of desktop computers that say “vote for Cocky” with http://www.capitalonebowl.com/vote or using that page as the HOMEPAGE!!  http://www.capitalonebowl.com/home

Response:

We are considering how best to promote Cocky.
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No Date

Dividers between urinals in men’s rooms.  Also, a locking door in the first stall on the main level would be nice.

Response:

We have requested that the lock be fixed.  We have also passed the idea of dividers on to the person who will supervise the renovation of the restrooms.

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Sent: Wednesday, August 22, 2012 10:09 AM

Library Location: Columbia Thomas Cooper Library

Suggestion: The Sanborn Fire Insurance Maps are not offered as a download in a legible size. The two sizes offered are less than one inch wide and tall. This should be an easy fix since the map images are already scanned in at a large size. Is this something that can be done in the near future?


Response:

Thank you for your suggestion about improving the downloading of the Sanborn Maps.  Currently, the maps are not offered as free downloads on the Internet.  If you would like to purchase a copy, please contact Dr. Fritz Hamer atfphamer@mailbox.sc.edu or 803-777-3132.  If you have further questions or concerns, please feel free to contact me.  Kate Foster Boyd, Digital Collections Librarian boydkf@mailbox.sc.edu or (803)-777-2249.

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Sent: Thursday, August 23, 2012 9:23 PM

Suggestion: Please send an email to inform users of a purchase decision if they request a purchase

Response:

Normally we do inform the requestor.  It is not an automated function and sometimes we miss one. Please contact me if you’d like me to look into specific requests.

Gary Geer

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Sent: Monday, August 20, 2012 5:36 PM

Suggestion: How come there are more than six copies of Barack Obama's book available for checkout and of Mitt Romney's. Please purchase a few copies of Mitt Romney's book, No Apology: Believe in America.
Library Location: Columbia Thomas Cooper Library

 Response:

We’ve recently ordered No apology and Mitt Romney in his own words.  I can’t find any of Barack Obama’s books with more than 6 copies unless you’re referring to the all USC libraries catalog which includes holdings at all USC campuses. 

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Sent: Tuesday, August 07, 2012 1:17 PM

Suggestion: My computer screen does not show a "send" or "submit" for the Librarian Reference Assistance page.

Response:

We may need more information to correctly diagnosis the problem, but we believe that it was a browser display error that we have fixed. Thank you for letting us know, and if you continue to have difficulties please feel free to call us at (803)777-4866 or email us at uscref@mailbox.sc.edu.

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Sent: Wednesday, August 01, 2012 9:37 AM


Suggestion: Help! I logged into my ILL account and all of the options in the left column (Scan and Deliver etc) are missing! I tried logging in on both Safari and FireFox without any luck!

Library Location: Columbia Thomas Cooper Library

Response:


Thanks for letting us know and for including your email address.   Our ILL staff was able to assist you with the problem.

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Sent: Friday, August 03, 2012 11:01 AM

Suggestion: columbia city directories

Response:

Ask for the latest Columbia City Directory at the Reference Desk in Thomas Cooper Library.  Older copies are housed in the South Caroliniana Library on the Horseshoe.

Sent: Tuesday, July 5, 2012

Suggestion: Could you post the library hours at the front entrance? Doesn't show current hours, only for fall and spring

Library Location: Columbia Thomas Cooper Library

Response:

Yes, we have posted the library hours for summer session II at the front door. Thank you for calling our attention to this.  The hours for July 5 – August 4, 2012 are:

Monday-Thursday      7:30am-10:00pm

Friday                          7:30am-6:00pm

Saturday                     10:00am-6:00pm

Sunday                        1:00pm-10:00pm

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June 14, 2012 1:22 PM
Library Suggestion
Put the Scan & Deliver link on the front page where it can be found!!!
Library Location: Columbia Thomas Cooper Library

Response:
Thank you for your feedback. We regularly make changes to our website based on feedback, service updates, and usability studies. We will include your suggestion in our July updates.

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June 13, 2012 3:50 PM
Library Suggestion
depomod  [DEPOMOD]

Response:
See articles in these databases available from http://library.sc.edu/er :
Academic Search Premier (20)  
 ASFA: Aquatic Sciences and Fisheries Abstracts (19)  
 Biological Sciences (21)  
 Conference Papers Index (2)   
 Environmental Sciences & Pollution Management (11)  
 GeoRef (1)  
 IEEE Xplore (2)  
 JSTOR (1)  
 Oceanic Abstracts (Full archive) (9)  
 ProQuest Dissertations & Theses (8)  
 ScienceDirect (1+more)  
SpringerLINK - Electronic Journals (10)  
 Web of Science (8)  
 Wiley InterScience Journals (17)  
 Zoological Record (2)  
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June 13, 2012 3:49 PM
Suggestion: Gómez Orea, Domingo. Evaluación de Impacto Ambiental. Editorial Agrícola Española, S.A. Madrid, España, 1994.

Response:
If you are requesting this book, please use the Interlibrary Loan link or the suggest a purchase link from our home page.
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June 04, 2012 11:14 AM
Library Suggestion
Mesoporous Template
Library Location: Columbia Thomas Cooper Library

Response:
We need a little more information. We’re not sure what you want.
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May 15, 2012 12:54 PM
Library Suggestion
Would be helpful to me if the mailing address were on the site - with zip+4. I

Response:
Thank you for your feedback. We regularly make changes to our website based on feedback, service updates, and usability studies. We will include your suggestion in our July updates.
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May 14, 2012 1:02 PM
Library Suggestion

 Macrobenthic succession in relation to organic enrichment and pollution of the marine environment

Response:
This article is available in the journal Oceanography And Marine Biology An Annual Review (1978)
Volume: 16, Issue: 16, Pages: 229-311 which we have on the shelves on Level 2, call number GC 1 .O3

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5/3/12, 11:00 AM
Library Suggestion

Suggestion: I just found out today that the study carrels are going away. I am an MA student who will be continuing into the PhD program. I understand that there are lots of students who don't use their carrels, but this is totally insensitive to those of us who use ours regularly and who depend on the carrels for successful completion of theses, dissertations and additional research. For example I am immersed in writing my proposal for my thesis. I now have to move all of my books and other reference materials.... where? You say in another response to this issue that there will be carrels, but the policy is changing. How does that help me and the others in similar situations. You can easily verify which carrels are in use. Just walk through and any with the chair still on the desk, or no books or papers on the desk can be reclaimed. The others could be consolidated into a smaller area until the new policy is in place. It is very disconcerting to think that a major university would eliminate, or even interrupt, a service of such importance. Please consider possible options to avoid interruption for those of us who have no other option.
Library Location: Columbia Thomas Cooper Library

Response:

All of the carrels are not going away although some of our policies will change.

If you need a carrel during Summer 2012, we will have some available.  Please contact Tucker Taylor to apply for a Summer Carrel.   We will make every possible effort to accommodate your needs.   Check back with us in the Fall for more information on individual study carrels.

We are very interested in improving the way we provide research and study space for graduate students, and we appreciate your input on this important issue.   Please feel free to contact Tucker Taylor at (803) 777-3145 or tucky@mailbox.sc.edu if you have more thoughts you would like to share with us on ways to improve our service to you.

Thanks so much for your continued patience as we adjust to the changing needs of the university.

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4/28/12, 10:06 AM
Library Suggestion
The website seems to be hard to navigate. I could not locate a search box.

Response:

Thank you for your feedback. Overtime, we have been moving some of our pages’ elements to match the overall USC web presence. This includes the site search – now located in the upper right corner of the page. To search the catalog, the search box is in the middle of the University Libraries’ homepage. We will keep your comments in mind as we make adjustments to the site’s navigational structure this summer.

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4/29/12, 11:50 pm
No Aux cord for sound on TV? I would suggest either having them for rent or putting them in tech rooms for instant use.  Thanks!

Response:

We have not figured out where you were or why you were not getting sound.  All of the rooms that have a TV or monitor have sound and should not need a cord.    Please let us know where you were so we can address this issue.  Contact Virginia Weathers at virginia@sc.edu or 803-777-2807.

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4/26/12

Scheduled study rooms; I attempted to get a study room and reserved it ahead of time, but my reservation was available before my group arrived and we ended up not getting a room on time.  Thanks!

Response:

We have found that the only fair way to distribute study rooms is first come, first served.  We continue to examine our policy; but so far, we have not found a better way to ensure that the rooms are used efficiently.

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4/26/12

MORE STUDY ROOMS!

Response:

We hear you on this, and we know they would be used.

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4/16/12, 3:04 pm
Why do you have a noise control report system if it is going to remain offline during library hours?

4/16/12, 2:42 pm
The noise control report system does not work, and I am being annoyed on the second level by student who incidentally appear to work for the library (putting books on shelves).

Response:

Thank you for calling this to our attention.   Our apologies.  Normally, we would be online at that time.  The system we use stopped working without warning.   We think we have it fixed now.   Please let the Circulation supervisor know if you encounter this again.     http://library.sc.edu/noise.html

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4/13/12
I’m a PhD student, and I’m checking out eleven books today.  I need a private carrel.  Research libraries, in general, all need the option of private carrels.  This is ridiculous.  The career center can move anywhere, but scholarly research can only happen in a library.

Response:

Please contact Tucker Taylor to discuss carrel use.   We will make every possible effort to accommodate your needs.  

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04/11/12, 10:25pm
After checking out a carrel at least once a week, I am disturbed to find out that they are all checked out.  This is ridiculous due to the amount of open carrels that there are on each floor.  I understand that the circulation desk may hot have keys to all of them but this is depriving students of suitable learning areas.  Instead, I am forced to sit on the ground to be able to charge my laptop, study in an unsuitable learning environment, and surrounded by others.  I am upset by the usage of my tuition money that won’t allow me to access rooms that are no longer allowed to be individually rented out and that an ordinary student that spends more time in Thomas Cooper than at my house cannot get access to rooms that are available.  I hope that during finals week the amount of carrels available increase greatly and that myself and fellow committed students will have access to these rooms.

Response:

We are happy to report that we will have more carrels during finals available for daily checkout.  We are currently reviewing our carrels and other areas in the library to find ways to better use our spaces.  Although it can be competitive for finals, during the regular semester there are almost always enough daily checkout carrels to meet the demand if you need a space.
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4/10/12, 6:58 pm
I was wondering about municipal Police Decisions in South Carolina during the years leading up to the civil war. …

Response:

For assistance with South Carolina history questions, please visit the South Caroliniana Library on the Horseshoe.  They have the best resources and experience to work with you on such questions.

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4/9/12, 9:39 pm
More study rooms please! It really stinks having to wait hours to try to study with classmates.

4/9/12, 9:30 pm
We need more study rooms.  I like to study with a lot of people in my class and we are always having to wait hours for a room.

More study rooms!  It is annoying having to wait 4 hours to get a study room.

Response:

We are trying to create as many study spaces as possible within the TCL walls.

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4/7/12, 3:30 pm, Technology Lounge
I went downstairs to return a laptop, and there was a sign saying that someone will be back shortly.  I waited at least ten minutes since I had no desire to leave a computer alone on the desk.  I even had time to walk to circulation to ask if anyone up there knew how to get in contact with whoever were on duty,  or to see if anybody could take the computer for me because no was there.  Ridiculous!  I’d lose my job if I left my register unattended for as long as he did!  And considering there were 3-4 laptops left lying on the counter, so I wasn’t the only person this happen to.

Response:

Thank you for letting us know and for waiting to hand over the laptop personally.  The supervisor will address this issue with his staff.
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Need more white boards!

Response:

Need more information!  Where were you studying? 
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Need new chairs, tinted windows and free condoms.

Response:

Need a bigger budget.
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There was an annoying buzzing sound that needs to stop!  Thank you :)

Response:

Please let a staff member know when a building situation is bothering you.  We also need to know where you are when you report a problem.
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TIP:  Building problems can be reported from this link.    http://delphi.tcl.sc.edu/ticket/  

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04/03/12
Please put a change machine on the main level of the library. 

Response:

Thank you for your suggestion.  The staff at the circulation desk can change large bills for smaller bills for the cash photocopier or vending machines.  They can also give you bills for coins if you need to add money to your Carolina Card. 

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04/03/12

Sell pens, highlighters, and notepads at the Café in the library.

Response:

Please send suggestions about Cooper’s Corner to: http://www.sc.edu/dining/people/service.html.   SODEXHO operates the Café.

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04/02/12, 11:09 pm

Get Cooper’s Corner workers that aren’t miserable all of the time.  They are always rude to me.  And the night worker wouldn’t even let me use the microwave to let me heat up soup.  I spend hours on top of hours in this library.

Response:

Please send suggestions about Cooper’s Corner to: http://www.sc.edu/dining/people/service.html .   SODEXHO operates the Café.

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3/22/12, 4:30 pm, 1st floor carrels

I am shocked that you are you closing the carrels.  You are being so insensitive with the timing.  This is my last semester here, so I am in the last stages of research/writing my dissertation.  This is very inconvenient for me.  There is very little private study space on campus-and nowhere else that I know of where I can leave books & papers.  This space has been an invaluable resource for me.  I pity those who come after me.  I am grateful that I did not have to drag books around between home and campus.  I think you are not considering student needs & comfort in making a decision to destroy this resource.

__________________________

03/22/12, 4:26 pm

*save graduate study carrels!* As a graduate student, having a quiet and consistent place to study plays an integral part in my success at USC! I highly recommend keeping carrels for graduate students.

_____________________

03/22/12,  4:21 pm, Main Floor

One of the best services TCL has provided over my college career has been the opportunity to check out study carrels over a semester. I’ve used mine to store thesis books too numerous to lug around, as well as an invaluable work space for the semesters I’ve lived off of campus.  It’s often difficult to find a truly quiet place to study during exams, and it will be a great loss to me to lose this workspace.  I would suggest that, if these spaces are not being adequately used, perhaps only 1 or 2 floors should be left or used as carrels and the rest converted.  If this is not possible then a future facility that would provide rentable/check-out spaces over a semester would be an invaluable service to students like myself.  We have made use of these facilities and will be disadvantaged by their removal.

Response:

Currently assigned carrels will be available until May 15, 2012.  All of the carrels are not going away although some of our policies will change.

If you need a carrel during Summer 2012, we will have some available.  Please contact Tucker Taylor to apply for a Summer Carrel.   We will make every possible effort to accommodate your needs.   Check back with us in the Fall for more information on individual study carrels.

We are very interested in improving the way we provide research and study space for graduate students, and we appreciate your input on this important issue.   Please feel free to contact Tucker Taylor at (803) 777-3145 or tucky@mailbox.sc.edu if you have more thoughts you would like to share with us on ways to improve our service to you.

Thanks so much for your continued patience as we adjust to the changing needs of the university.

______________
2/22/12, 3:00 pm

Please add air fresheners to bathrooms. Thanks

Response:

We have forwarded your request to the maintenance staff.
______________
2/10/12, 6:49 pm

What is the definition of rape?

Response:

An answer to the basic question can be found in Daigle, Leah E. "Rape." Encyclopedia of Victimology and Crime Prevention. Ed. Bonnie S. Fisher and Steven P. Lab. Thousand Oaks, CA: SAGE, 2010. 709-16. SAGE Reference Online. Web. 24 Feb. 2012.

This is a good question for the Reference Librarians as there are many nuances to the topic.  We have many resources that will help you find the answer you need for your assignment.  
_______________
2/9/12

It is so annoying that we have to be interrupted from studying to have our ID’s checked especially if we just got them checked coming in.

Response:

Thank you for your comments.  The ID check is done for your safety.   The check starts at 11:00pm at our entrance and inside the building; but, because the security guards have eight acres to cover, people who come in around 11:00 often have to show their ID card twice.   We appreciate your cooperation.

TIP:     Many of our regular students put their ID cards in front of them on the desk around 11:00pm so that the guard can look at the ID card and the student without having to ask the student to pull out their ID card a second time.  

_______________
2/8/12, 11:38 am

Now, SAS has been used very widely for many professions, but there are only 5 computers in the library with SAS installed.  I suggest that you have at least 10 more computers with SAS installed.

Response:

A SAS license does cost extra per machine.   We have five machines in the computer lab and one on Level 4 that have SAS.   We currently do not have enough heavy use of SAS to justify purchasing additional licenses. 

TIP:   If you need to use software that is only on designated computers and those computers are in use for other purposes, you can request priority use of one of those computers.    The staff at the Technology Lounge Help Desk will move one of the users to a more appropriate computer so that the designated computer can be used as intended – to help you with your software needs.   

_______________

The new closer to the door location of the reference desk is not as effective as initially thought to be.  It feels too upfront and aggressive.  Trying to be more visible is commendable but the prior layout everybody seemed to use well and enjoy.

Response:

We thank you for commending our efforts and we're so sorry you find the current location of the desk too assertive. However, the prior layout did not work well, as we could not see the people working on the reference computers who needed assistance, nor could they see us. In the same way, people who entered the building were unable to easily locate assistance. The new location has allowed us to answer 20% more questions this year than in the same period last year.  

If you have any other concerns you would like to raise regarding the reference desk or reference department, please feel free to contact me directly at sharonv@mailbox.sc.edu

Thank you again for your comments!

_______________
2/7/12, 11:48 p.m.

No suggestions! I just had to say the USC libraries’ website—I am speechless.  It is awesome!! I am so proud to be a Carolina alum!  Thank you for making such a beautiful spectacular website and with excellent content! I am biased but the site still takes the cake!  iPad checkouts!!!

Response:

Thank you.  We are moving forward.

______________
2/3/12, 2:48 p.m.

A CASE FOR STRENGTHENING SCHOOL DISTRICT JURISDICTION TO PUNISH OFF CAMPUS INCIDENTS OF CYBERBULLYING

Response:

Is this what you need?  http://law.asu.edu/LinkClick.aspx?fileticket=fsKXtzndrRo%3D&tabid=1122

TIP:        Reference Librarians can help you find what you need, and they can advise you on the best way to access information that we may not have.   You can ASK A LIBRARIAN in many ways including from off campus.

_______________
2/3/12, 9:03 a.m.

Jazz patterns

Response:

Need more information, please.

_______________
2/2/12

Laundry facilities

Response:

Nope.

_________________
01/30/12, 11:00 p.m.

Have a texting system or a smart phone app to see when a text book is back in.  This would minimize the time allocated to waiting for the book and optimize study time.

Response:

We do like your suggestion.   We will find out if it is feasible.   In the meantime, know that the catalog record will tell you when a reserve book has been returned with the message “recently returned.”

 

1/25/12, 2:17 pm, South Caroliniana Library

Please make it possible to get to the John Hensel photograph collection on the South Caroliniana Library’s digital collections website.

Response:

The John Hensel Photograph collection is a Historic Columbia Foundation collection which was digitized for the S.C. Digital Library.  It is not a USC collection; therefore, we cannot put it on our website. 

__________
1/23/12, 12:55 pm

The microwave in the library at Cooper’s Corner is in need of repair and or replacement.  It continues to cut off repeatedly during use.

Response:

This suggestion was sent to Sodexho and they will check the microwave.   You should also be aware that you must be sure the microwave door is properly closed and that you have not unplugged the cord accidentally with your foot.

__________
1/21/12, 8:05 pm

I have a coin with Phillis Wheatley on the front of it and one of her poems on the back.  Can you tell me where it came from?

Response:

We are working on this, but it should be directed to a reference librarian via the Ask A Librarian service for a prompt response.
__________
1/16/12, 3:35 pm

hemodialysis dissertations

Response:

Hopefully you have addressed your need to a reference librarian and found that we subscribe to Dissertations and Theses which contains many full text dissertations.  A reference librarian can help you find and use this database.

__________­­­­­­­­­­­­­­­­­­­­­­­
1/15/12,  12:16 pm

The article search is not user friendly.  It brings up many items that are off topic and is frustrating.

Response:

Federated searching engines are not as refined as we might want them to be.   The next generation should be much improved.   You may want to try using a database that allows for more focused searching, such as Academic Search Premier, which is very good for cross disciplinary topics and is available here http://library.sc.edu/er/?m=browse&v=A   or select a database that focuses on your subject matter by searching by category here http://library.sc.edu/er/ . We would be happy to help out if you’re able to stop by the reference desk on the main level here at the Thomas Cooper Library, or you can use the Ask A Librarian service here http://library.sc.edu/ask.html .

__________
1/7/12, 8:17 am

What happened to the Sanborn maps? Tried different cities at different time on different days and nothing comes up.

Response:

We were having issues with CONTENTdm, but those were resolved at the end of that week.  All should be well now.

__________
1/6/12, 4:39 pm

Tiny machines: The Feynman lecture on Nanotechnology (DVD)

­­­ Response:

Purchased for you.   Columbia Cooper Educational Films - Level 3  DVD2623   
http://libcat.csd.sc.edu/record=b3691154~S1

_______________

Sent: Friday, December 16, 2011 1:05 PM

Suggestion: fyi, when you click to see each individual collecting area for the rare books and special collections library, the text and footer of the page overlap, making it hard to read and click on individual collections.

Response:

Thank you for alerting us to the display errors. It was corrected.

_______________

Sent:
12/6/11, 11:05 pm, Main floor, Circulation

Reserve study room times in advance, first come first serve can be problematic and disorganized with walkouts or no shows.

and

12/6/11, 11:05 pm, Main floor, Circulation

We should be able to reserve a study room for a specific time at least 24 hrs. beforehand.

Thanks.

Response:

First come, first served is the fairest way we have seen work.   As for no-shows, reserving rooms ahead of time has more potential for no-shows than does first-come, first served.  At least two people have to be present to get a room so there can be no no-shows in the current system.  Walkouts would be immediately apparent when the keys are returned.

_______________

Sent: Thursday, December 01, 2011 3:32 PM
Suggestion: Please put lights on the front steps of the Thomas Cooper library. I am a mature student and I wear glasses. At night, it is VERY dark out front and I have trouble seeing the front stairs. Around the library is well light, just not those steps.
Library Location: Columbia Thomas Cooper Library

Response:

Our facilities people have been alerted to this situation.  Thank you for letting us know.

_______________

12/6/11, 1:33 am, Main floor, Circulation Desk

You should allow people to print from their laptops to make waiting for computers less of an issue and for people in a hurry to save time.

Wireless printing?  Circ Desk hearts this.

Response:

We’re afraid this is more complicated than it sounds.  Our systems people are aware of the situation, and they are working on finding an acceptable solution.

_______________

11/28, 11 am, Main floor, Hours lists
You are not open 24/7.
24/7 is defined as all the time.
The hours, posted hours, of any library or any “facility” should be completely un-ambiguous.  You are a good librarian.

Response:

You caught us.  Yes, we are fudging a little bit on this.  We mean we are open 24/7 when classes are in session, but not 52 weeks per year, and we really try hard to make it known when the hours are reduced.   You can anticipate that between semesters, fall and spring breaks, and several holidays we will close early or be closed all day.  Thank you for the compliment.

TIP:  Our hours are posted online at http://library.sc.edu/hours.html and our hours phone line is 803-777-8169.  Be sure to click the arrow by “Holidays and Special Dates” for complete Thomas Cooper Library hours.

_______________

Sent: Monday, November 28, 2011 2:37 AM
Suggestion: I'm not sure if this is the right place to report this but I was hoping to share something interesting from your digital collection website this past weekend. It seems like my browser constantly hung up on the address digital.tcl.sc.edu the few times I tried over the weekend. I'm not sure if the site changed or if there were technical problems. I hope you guys get it back up soon. Maybe you post something when one of your pages is down?
Library Location: Columbia Thomas Cooper Library
Email: noreply@mailbox.sc.edu

Response:

We did have a server issue with the CONTENTdm server over the break. The problem was rectified first thing Monday morning (11-28-11). We did put up some information pages letting people know the system was down but unfortunately there are links to our digital collection from so many places that it’s hard to catch them all.  Hopefully, all is resolved and you can find what you need.

_______________

Sent: Sunday, November 20, 2011 6:10 PM 
Suggestion: Can you make the heaters on the Mezzanine level less loud. They are EXTREMELY loud. 
Library Location: Columbia Thomas Cooper Library 

Response: 

Once the weather stays cold the knocking will stop; but, every time we have cold days followed by hot days and then more cold days the knocking will continue as the heater tries to adjust to the temperature swings. Unfortunately, this is just the nature of the system. 

_______________
Sent: Wednesday, November 16, 2011 9:59 PM 
Suggestion: Why the hell do I have to use my id card number to log into articles? Shouldn't I be able to use my blackboard username and password? That would be a lot more secure since it changes at least every six months. Whoever manages that is obviously an idiot. 

Response: 

Actually our systems folks are quite intelligent. They put this system in place long before the network username was uniform. The problem comes in switching over to a different system. We also would prefer not to use the id card number. Our new administrator for systems would like to change over both from a public service perspective (making it easier on the patron) and from a system security perspective. He knows that the change can’t happen overnight, but he will definitely be looking at it and hoping to make some changes and decisions in the not too distant future.

_______________
11/5/11, 8:35 pm, Main Floor, Guard Station 

It would be a great idea to have a copy of the Thomas Cooper Library Building Use Policy come on the screen when computer is accessed for usage.  Electronic signature would insure that each person has seen a copy of the policy and are acquainted with behavior required while they occupy the building.  Radio and phone usage is on the increase and very few read the policy even in its obvious location. 

Response: 
We can certainly consider this for future upgrades to our computer images. Thank you for the suggestion. 

_______________
11/1/11, 11:30pm, Main Floor, Circulation Desk 

While the policy for checking out study rooms is made for consistency, when there are minimal people using them, making others wait 4 hours to recheck out a room seems a little outlandish. If there was some other way the study rooms could be issued, the policy would be a lot more effective. Maybe after your first 4 hours, you are allowed to reserve another room until another student or group tries to reserve one. Once this happens, you receive an email to bring the key back. 

Response: 
We appreciate your thoughtful suggestion, and we are considering how we could make extending the time work with our automated checkout system.

________________
Sent: Wednesday, November 02, 2011 11:13 AM
Subject: Library Suggestion
Suggestion: Please simplify the website--it is difficult to read.
Library Location: Columbia Thomas Cooper Library

Response:
Thank you for your feedback! I’m sorry you found the site difficult to use. We regularly gather information on the way people use our site and we will include your comment on readability as we make future adjustments to our site. I encourage you and all our patrons to keep us up to date on how we’re doing by using our Website Feedback survey. Your criticism makes our Website better.  University Libraries’ Webmaster
_________________
Sent: Sunday, October 30, 2011 2:47 PM
Subject: Library Suggestion
Suggestion: Seriously it is so unbelievable distracting sitting in a library all day trying to get work done when it is approximately 50 degrees in here. I PAY TOO MUCH MONEY TO SIT IN THIS FREEZING LIBRARY. Something needs to be done about this, I refuse to sit at a computer and wear gloves.
Library Location: Columbia Thomas Cooper Library

AND

Sent: Sunday, October 30, 2011 2:40 PM
Subject: Library Suggestion
Suggestion: TURN ON THE HEAT! IT IS SO COLD IN THIS LIBRARY THAT I CAN NOT FOCUS AND ITS HARD TO STAY TO BE PRODUCTIVE. I SHOULD NOT HAVE TO WEAR GLOVES TO DO MY HOMEWORK!!! I PAY TOO MUCH MONEY TO SIT IN A LIBRARY THAT IS FREEZING. THE LIBRARY SHOULD BE A PLACE FOR MYSELF A GRADUATE STUDENT TO BE PRODUCTIVE AND GET WORK DONE, UNFORTUNATELY I HAVE WITHIN THE LAST FEW DAYS HAD TO LEAVE EARLY DO TO THE TEMPERATURE IN THIS BUILDING. PLEASE PLEASE PLEASE TURN THE HEAT ON. THANK YOU.
Library Location:

Response:

I am happy to report that the facilities staff turned on the heat in Thomas Cooper Library Tuesday afternoon, November 1, 2011.  The building should gradually warm up over the next few days.   It is still a good idea to dress in layers when planning to spend hours in the library.  
_______________
10/17/11, no time or location given

Email book due reminders like RCPL does.  It was an interlibrary loan from PASCAL.

Response:

Circulation does send book due reminders to your USC email account.  You may need to check your junk filters to find the overdue notices.

Sent: Monday, October 17, 2011 10:30 AM
Subject: Library Suggestion
Suggestion: purchase emerald database. that's a really useful and resourceful database.
Library Location: Columbia Thomas Cooper Library

Response:
We do have access to Emerald Management 120 + International Journal of Logistics Management.
This is a collection of e-journals and can be accessed through our E-Journals link by specific title or by changing the search box to “vendor” and typing in “Emerald.”   You can also go directly to Emerald from this URL
https://pallas2.tcl.sc.edu/login?url=http://www.emeraldinsight.com/ .  We are considering placing Emerald on our Article Databases page at your suggestion.
__________________
Sent: Tuesday, October 11, 2011 8:23 AM
Subject: Library Suggestion
Suggestion: I'd recommend lending Blu-Ray DVDs
Library Location: Columbia Thomas Cooper Library

Response:
Thank you for your suggestion; however, Blu-ray players can play DVDs so anything we have on DVD can be watched by someone with a Blu-ray player.  The films we purchase for educational purposes are usually not available on Blu-ray because they come from smaller distribution companies.   Eventually, if Blu-ray becomes the standard, we will probably have Blu-ray DVDs.
_______________
Sent: Monday, October 03, 2011 11:02 AM
Subject: Library Suggestion
Suggestion: Would it be possible to fix the clock in Government Documents? If not, could it be replaced? Thank you. Library Location: Columbia Thomas Cooper Library

Response:
We’ve ordered more clocks, and the documents clock is accounted for in that order.  It may take a while but it is coming.
________________
9/26/11, 3:50 am/pm, Main Level, Circulation Desk
For the Film Library:
El Topo and The Holy Mountain by Director Alejandro Jodorowsky

Response:
Your suggestion was forwarded to Collection Development.  Please check the library catalog for results. 
________________
Sept. 17, 2011, 3ish, Level 1, Desk
Suggestion:
Leave study rooms unlocked when they’re not reserved.  That way if no one has reserved them, they will still be useful.

Response:
If someone would like to use the rooms, they’re welcome to check them out at circulation.  If they want to use them overnight, they just need to check out a room after 12am but before circulation closes.  If they come in after 2am, there is plenty of seating available for students to find other places to study. 

_______________
9/15/11, 12:52 am, Main, Circulation Desk
Christina is phenomenal, as is Rachel.  You should strive to hire more employees at their caliber.  Also, I should get library loyalty points for using the study rooms consistently as opposed to only during exams and/or midterms.

And study room 315 doesn’t have a little name plate.

In addition, the vending machines should always have Gardetto’s.
Love,

Response: 

We also think these two star employees are phenomenal.  Thank you for recognizing them.  We have many more like them throughout the library.  Congratulations to you on not being a procrastinator!   We will report the 315 sign to facilities.  The Gardetto’s are popular, but the vending company keeps them stocked, not the library.   The machines are usually filled on Tuesday mornings. 
_______________

 

TIP:        You can report problems with vending machines to:  http://carolinacard.sc.edu/vendingprob.asp

_______________
9/15/11, 12:52 am, Main/3rd floor, Study Room (not lounge)

My mother turned [X] years old at 12:00 am and due to a lack of cell reception draining my cell phone battery, I was unable to wish her a “HAPPY BIRTHDAY!”

Also, Cocky should make more cameos in T-Coop.  That bird needs to get his study on.

P.S. Other family members with September 15th birthdays include:

Love,

Response:

Happy Belated Birthday to your mother from all of us at the library and to your relatives also.  Just in case they are sensitive to age, I’ve left that off.  Tell Grandma Beth to “Rock On!”  We love to see Cocky, but he is so popular you have to schedule him.
_______________  
9/13/11, 4pm, Main, Computers
Social networking sites should be blocked on the main floor computers.  The library is insanely crowded already this fall and there are nearly always at least 8-10 students on Facebook (every time I have visited) during peak library hours!!

Response: 

It is very crowded this year.  We have already broken last year’s record of daily attendance.   We want to be sure you know about all of the computers in the library.  We have 62 computers on the Main Level;  fourteen (14) on Level  4;  four (4) in the Government Information Department on Level 5; sixty-four (64) computers in the Cooper Technology Lounge on Level 5 PLUS 100 laptops that can be checked out from the Technology Lounge.  And we plan to add more Macs to the Main Level.   Blocking websites is not something that we plan to do at this time.
_______________
Sent: Tuesday, September 13, 2011 6:38 PM
Suggestion: your "news" section is totally useless.
Library Location: Columbia Thomas Cooper Library

Response:

We appreciate feedback from our users, both positive and negative, as it helps us to improve our libraries. Unfortunately, not all comments are descriptive enough for us to decide what action, if any, can be taken. This is a good example. If you would expand on what you mean by “news” section and what specifically you find “useless” we can take a better informed look at the issue. Thanks!
______________ 
Sent: Tuesday, September 13, 2011 6:37 PM
Subject: Library Suggestion
Suggestion: hey, whatever happened to the "suggested internet resources" link? That was pretty useful. I can't find a lot of the same things as easily now.
Library Location: Columbia Thomas Cooper Library

AND

Sent: Thursday, September 08, 2011 8:57 AM
Subject: Library Suggestion
Suggestion: Please put the link to "Suggested Internet Resources" back on the main page. I have no way to find it other than through typing it into the search field, but I use it for many functions. Next to the databases, it was by far the most useful part of the webpage
Library Location: Columbia Thomas Cooper Library

Response:

We appreciate your fondness for the "Suggested Internet Resources" web page! Much of the information on it has not been updated or redirects to our LibGuides, but we would love to know what aspects of the page you found valuable as we revamp this section over the next few months. Please email me at sharonv@mailbox.sc.edu  so we can consider your preferences, and in the meantime, typing "suggested internet resources" into the USC search box at the top right corner of the page will always bring it up.
Thank you!
Sharon L. Verba
Head, Reference
Thomas Cooper Library
University of South Carolina
Sharonv@mailbox.sc.edu
_______________
Sent: Tuesday, September 13, 2011 5:05 PM
Subject: Library Suggestion
Suggestion: Make the printers in the library able to print material on two sides (double-sided). This saves not only trees but money for the university. If the university is striving to be "sustainable" this should be a priority. Thanks
Library Location: Columbia Thomas Cooper Library

Response:

We are exploring ways to offer double-sided printing with the UniPrint system, and we are investigating what the cost would be.
_______________ 
Sent: Tuesday, September 13, 2011 4:12 PM
Suggestion: The library homepage should have a prominent link to the "My Account" section so students can renew books, etc. more easily.
Library Location: Columbia Thomas Cooper Library

Response:

We did move the link for “My Account,” but it is still on the homepage.   My apologies for not pointing it out when you called.    It is now in the middle of the page, the fifth blue tab over to the right and just above the words “Classic Catalog Search.”
_______________
9/4/11, 4:22 pm, Main floor
I came in two days ago and it was past 11 pm and the officers would not let me in because I did not have Carolina Card at the time.  I fully understand that these are the rules and that you are doing this for the safety of us.  However, my Carolina Card is at the Blatt gym because I rented tennis rackets earlier on Friday.  The tennis rackets cannot be returned until Tuesday because Blatt is closed on Saturday and Sunday and also because Monday is Labor Day.

I again want to make sure that you understand that I am not complaining about the rules that suggest that all student have to have their Carolina Cards when they want to stay at the library when it is past 11 pm.  I just want to remind you that you, the Blatt and even Strom Thurmond Wellness and Fitness Center are all parts of the University and that you should all work for the benefit of both the university and the students.

Having said that, I think you should consider having other alternatives besides having to scan the student’s IDs.  You might want to have palm print scanners.  Taking student’s ID numbers and verifying their identities using other identification cards like Driver Licenses, can be another alternative.
I just feel now that I am not allowed to study at the library whenever it is past 11 pm because I rented equipment from Blatt.

I appreciate you trying to make this place a better place but you have rules that overlap with the rules of other departments within the same university.  I thought I should share my concerns with you.
Regards,

Response:
Thanks so much for your email.  I'm sorry that equipment issue at Blatt holds Carolina Cards.  However, we do need our students to present their id in order to use the library during late night hours for safety purposes.  We need to be absolutely certain that everyone in the library during those hours is a legitimate student.

Scanning the id into the security system linked to our student records allows the guards to see who has permission to enter our library without compromising people's personal information.   Our security guards, as contract workers, do not have access to university student databases so they cannot look people up by USC id number or driver's license.  Maybe in the future we will have the funding to have library staff work all night, but that level of support is not possible in the current budget climate.  
 _______________
Sent: Monday, August 08, 2011 11:43 AM
Subject: Library Suggestion
Suggestion: A library subscription to Easybib would be very nice.
Library Location: Columbia Thomas Cooper Library

Response:

University Technology Services is the unit on campus that could provide a campus-wide reference management software site license for all of us to use. 

 _______________

9/4/11, 4:22 pm, Main floor
I came in two days ago and it was past 11 pm and the officers would not let me in because I did not have Carolina Card at the time.  I fully understand that these are the rules and that you are doing this for the safety of us.  However, my Carolina Card is at the Blatt gym because I rented tennis rackets earlier on Friday.  The tennis rackets cannot be returned until Tuesday because Blatt is closed on Saturday and Sunday and also because Monday is Labor Day.

I again want to make sure that you understand that I am not complaining about the rules that suggest that all student have to have their Carolina Cards when they want to stay at the library when it is past 11 pm.  I just want to remind you that you, the Blatt and even Strom Thurmond Wellness and Fitness Center are all parts of the University and that you should all work for the benefit of both the university and the students.

Having said that, I think you should consider having other alternatives besides having to scan the student’s IDs.  You might want to have palm print scanners.  Taking student’s ID numbers and verifying their identities using other identification cards like Driver Licenses, can be another alternative.
I just feel now that I am not allowed to study at the library whenever it is past 11 pm because I rented equipment from Blatt.

I appreciate you trying to make this place a better place but you have rules that overlap with the rules of other departments within the same university.  I thought I should share my concerns with you.
Regards,


Response:

Thanks so much for your email.  I'm sorry that equipment issue at Blatt holds Carolina Cards.  However, we do need our students to present their id in order to use the library during late night hours for safety purposes.  We need to be absolutely certain that everyone in the library during those hours is a legitimate student.

Scanning the id into the security system linked to our student records allows the guards to see who has permission to enter our library without compromising people's personal information.   Our security guards, as contract workers, do not have access to university student databases so they cannot look people up by USC id number or driver's license.  Maybe in the future we will have the funding to have library staff work all night, but that level of support is not possible in the current budget climate.  Perhaps you could use the tennis racquet during the day so that you could have your id at night? 
_______________
Sent: Sunday, August 28, 2011 4:28 PM
Subject: Library Suggestion
Suggestion: Computer and signs state Honors Theses (2009-2010) on level 5. Nowhere to be found. Help - where are they? Please update the information.
Library Location: Columbia Thomas Cooper Library

Response:
The Honors Theses are tucked around the corner.  I’m sorry you did not find them.  We are changing the location slightly so they can be seen.
__________________
8/18/11, No time or location noted
Locker spaces to be used for renting out the whole semester.  If space is not available on just one floor then use multiple floors.  Clemson has this feature available and by personal experience it is a plus.  Especially for students that live off campus.

Response:

We are testing locker usage with 54 lockers on the Main Level of Thomas Cooper Library across from Cooper’s Corner Café.   So far they have not been very popular.   If students like and use the lockers, we can investigate expanding this service.
_______________
Sent: Thursday, August 18, 2011 5:24 PM
Subject: Library Suggestion

Suggestion: The digital collection is excellent, however, the browser window is often too small to be of use, especially for historic maps. Is it possible to make the original TIFF file available for download, or at least to increase the viewing window to accommodate modern monitors?
Library Location: Columbia South Caroliniana Library

Response:

The Digital Collections will be upgrading this fall to a newer version of the database that will allow for a larger viewable screen.  We continue to have discussions about making maps downloadable and hope to be able to offer this service at some point.  Sorry for the inconvenience.
_______________

Sent: Tuesday, July 05, 2011 1:07 PM
Suggestion: The university is switching to a Oracle Pl/sql environment.. I would like more books about Oracle Pl/sql in the library. Like " Oracle Pl/sql for dummies" 0764599577 9780764599576
Library Location: Columbia Thomas Cooper Library

Reply:

We have the 2006 Oracle PL/SQL for dummies [electronic resource] / by Michael Rosenblum and Paul Dorsey.   From off campus, login here https://pallas2.tcl.sc.edu/login?url=http://libcat.csd.sc.edu before accessing the link.

TIP:   Please use our E-Request service for requesting books and materials.

____________
Sent: Thursday, July 21, 2011 2:00 PM
Suggestion: The catalog button does not function on this page ill2.tcl.sc.edu/ILLiad/COLUM/illiad.dll?SessionID=J135715448I&Action=10&Form=23
Library Location: Columbia Thomas Cooper Library

Reply:
Thank you for letting us know.
___________

Sent: Sunday, August 07, 2011 4:20 PM
Subject: Library Suggestion
Suggestion: this cannot be the real Urbain Ledoux (Mr. Zero) who aided the destitute in NY lived in the 1930s. Your film shows men dressed in 1950s or later.
Library Location: Columbia Moving Image Research Collections

Reply:

Thank you for your email offering suggestions to amend the Moving Image Research Collections catalog information for MVTN 4-425: Mr. Zero Gives to the Needy.  
Although the attire in the piece is suggestive of the 1950s the film was shot in November of 1929.  Our Fox Movietone News Collection contains the original camera negative nitrate film and we have additional archival paper records that indicate this negative was registered into the Fox Movietone library on December 6, 1929. 
 
Please feel free to offer comments on other films in our collection as we rely on experts outside our walls to help us correctly describe many of the films in our collections.
Sincerely, Greg Wilsbacher, Curator of the Newsfilm Collections

Sent: Thursday, June 30, 2011 2:10 PM  

Suggestion: While beverage recycling bins are certainly appreciated, what about paper recycling? Many of us carry paper notes with book call numbers to aid us in finding materials we need quickly, but are left to throw these in the trash because we have nowhere (or nowhere obvious) to recycle them. A paper recycling bin on every floor, in a conspicuous place (such as near the elevators) would be a great idea.  Library Location: Columbia Thomas Cooper Library  

Response:  

This is a good idea.  We will find out what our options are for this type of recycling bin.

______________

Sent: Tuesday, June 07, 2011 4:36 AM
Suggestion: Suggest to purchase: Tong, Joanna Dragon Leadership: Eastern Wisdom for Modern CEOS Bright-I, 2010. 978095657820 
Library Location: Columbia Thomas Cooper Library

Response:

This has been ordered.  Thank you for the suggestion.

_______________

Sent: Tuesday, June 07, 2011 11:32 AM
Suggestion: since we can’t customize favorites on campus computers, how about a pretty visible section on the library homepage with all the important links USC students frequently use while at the library: VIP, blackboard, email, russell house food services hours of operation (so you dont walk over just to find pizza hut is closed) etc. It wouldnt have to take up a lot of space and could just be the links but would be really helpful to have all the info in one place! 
Library Location: Columbia Thomas Cooper Library

 Response:

 Your suggestion has been shared with our Web Team.   A link to VIP is at the bottom of our screen.  VIP has links to Blackboard and email.  You can search “Carolina dining” from the search box on the left of our page to find links to the Russell House food services.  “Food services” also works as a search phrase.

_______________

Sent: Sunday, June 05, 2011 1:53 PM
Suggestion: Could you please make the library open all the time like it was during the regular school year. Thanks
Library Location: Columbia Thomas Cooper Library

Response:

The lower number of students taking classes during the summer session makes it impractical for us to hire the extra staff needed to keep the building open 24/7 year round.  

 _______________

Sent: Saturday, May 28, 2011 3:48 AM
Suggestion: cool site
Library Location: Columbia Law Library

Response:

Thanks.

 _______________

Sent: 11/16/10, 9:19 pm, 2nd and 4th levels, study carrel

Hello! I'm a 1st year Pharmacy student here at USC and I was told by a member of the staff that study carrels may be done away with in the future. I'm asking you to please reconsider this. Study carrels provide the privacy and convenience I need to study for my professional exams.

I know that I'm not the only student that benefits from this service. Without it I would be at a huge disadvantage. I use the study carrels frequently and would be devastated if they went away.

Response:

We are not sure which study carrels you are referring to but we think it might be the locked graduate carrels. Some of these have been renovated, for other uses but they are not all going away. Previously these were high demand spaces, but over the years the usage has declined significantly. We are aware that some students still use and need them. We will keep many of them as long as students are using them.
________________
No date, no time, no location noted

"*1" on Elevator button is confusing.

-short on time, trying to help

Response:

Thank you for calling this to our attention. When the elevators are upgraded this summer, we will ask the servicemen to fix that panel. The * should be beside "MAIN."

______________

Sent: May 4, 2011, Time: Pending-according to specific desires, 22nd floor, location in library: unknown
In a few years, most books will become obsolete. I suggest that one of the library floors (4th?) be converted into a pool hall..."Cocky's Billiard Parlor." It should be a smoke-free facility. However, all kinds of beer should be available (at reasonable prices). Every Wednesday should be Lady Gamecocks Night. This would be a great place to organize the Ray Tanner For President Campaign.

I'm there, Dude!

Response:

Exams are a stressful time.
________________
Sent: 5/3/11, 8:25 pm, Level 1, Location: Bottom Right Corner
Please put more tables in the library and get rid of some of the unnecessary books. Especially during exam week, I can never find a place to sit and it is very frustrating.

Response:

We are working on this very idea. Your comments help us know we are on the right track.
_______________
Sent: 5/2/11, 9:39 am, 4th floor
We need more outlets!!! Gracias!
AND we should be allowed to eat in the study rooms as long as we clean up after ourselves!

Response:

If all students would clean up after themselves we probably could allow some food in the rooms. How can students help other students learn to keep USC facilities clean?
_________________
Sent: Tuesday, May 03, 2011 11:22 AM
Suggestion: Make it so people on the quiet floors stay quiet.
Library Location: Columbia Thomas Cooper Library

Response:

We are trying to do this, but we do need your help. Remember to report noise on the quiet levels to Circulation.
_________________
Sent: 5/3/11, 2:00 am/pm?, Level 2, cubby
We need more comfortable chairs in the cubbies. I love it because it so private but the chairs kill my back. You've already switched out many of them, for example, in the study rooms and mezzanine/main floors, change these too! This is the spot INTENSE study-goers go to. We deserve the MOST comfortable chairs!

Response:

This is on our furniture wish list, but we cannot make promises in these challenging financial times.
________________
Sent: 5/2/11, 11:44 am/pm?, Level 1, Back Corner (next to L110)
I went upstairs to get a snack and was so tired/stressed/distracted by my studies that I put in my 90 cents for the snack and then pressed the number for an empty slot on the machine instead of the snack mix. Project Fail, I guess God didn't want me to nom anymore. If you would like to pay me back in Gardetto's snack mix I would be much obliged. My email is ________@email.sc.edu.

Heart, Rachel

Response:

The Carolina Card office may be able to reimburse you for your 90 cents. We don't know about the Gardetto's.
________________
No date, time or location given

Cooper does like security, especially camera surveillance.

When something gets lost or stolen inside, please do nothing. So Surveillance Cameras will make it easy to deal with such issues.

Response:

?
________________
From:
Sent: Monday, May 02, 2011 6:22 PM
Suggestion: I LOVE the quiet floors but why do they have to be underground AND the floors with the least amount of seating (more books than tables)? I would also like to say that many employees, from offices in the library as well as janitorial services, seem to forget that students are attempting to study as they carry on excessively loud conversations. I appreciate their effort to make this library awesome but I don't think they realize how disruptive it is which is odd considering they work there.
Library Location: Columbia Thomas Cooper Library

Response:

This is a legitimate issue and we will remind our staff to be aware of their location.

________________
Sent: Monday, May 02, 2011 6:04 PM
Suggestion: If the cleaning crews are so understaffed then why are they always sitting at Coopers Corner chatting on their phones for several hours? Talk about distracting. it's a library=shhhh.
Library Location: Columbia Thomas Cooper Library

Response:

You may be observing cleaning staff at the end of their shifts. The TCL staff schedules are 4am to 12pm with two 15 minutes breaks throughout the day. The Hollings staff schedules are 8am-4:30 with two 15 breaks.

When possible, please report noise issues as they are happening so we can address the problems without delay.
__________________
Sent: Monday, May 02, 2011 6:01 PM
Suggestion: I would suggest that USC students be allowed to benefit from all the mostly unused study space in the new special collection library when conferences/events/speeches are not occurring. At the very LEAST open up the large central space during crowded times like exam week.
Library Location: Columbia Thomas Cooper Library

Response:

The area you are viewing is not really study space. It is the gallery for exhibits from our special collections and South Carolina political collections. This area has to be closed when staff is not on site to monitor the area. However, we do understand that students need more space during exams. We will continue to look for ways to accommodate more students during peak times during the semesters.

________________
4/29/11, 8:21 pm, Level 1, Desk
It's Friday and I have a final tomorrow (Sat.) at 9 a.m. and I was disappointed to find the library stopped giving out study rooms for my friends and I to review. Typically, I'd understand but it is finals week. As a result I will not be returning.

(J/K) I'll be back but I'm still very upset about the matter.

Response:

We are sorry this happened. We can take another look at our hours and our study room policy during exam week. If you had arrived before 8:00pm, you would have been given a study room for the evening.

________________
4/29/11, 9:00 am, Main Floor, Exterior
Turn off the old fountains in the pond--they look awful next to the new fountain in the center.

You are a good librarian! Pick up the door mats that have been lying around all year They are in front of the building.

Response:

Thank you for pointing out the mats. They have been there so long we no longer were noticing them. As for the fountain, the Library does not control the fountain. Facilities would be the campus office to contact about that.

______________
4/28/11, 8:22 am, 1st floor, by the wall on left
Very messy - looks like someone had a party here last night. Suggestion is to increase housekeeping staff/hours during exam week.

Also, it's a little warmish. Warm=too sleepy to study, turn up the A/C a couple of degrees please.

Response:

We will pass that suggestion on to facilities. We are sorry about the temperature. Thomas Cooper Library is a large building and it is difficult to regulate the temperature.

______________
April 28, 2011, The near future (AM & PM), 14th floor, Location in the library-Sector 64-C
I suggest that beer and wine be available on every floor.
Take out some of the books (that nobody reads) and replace them with an extensive selection of imported brews and vintage merlots.
Also, let's start selling lottery tickets here (maybe provide a student discount.)
Finally, every Friday (between 5 and 9 pm) should be Happy Hour.

Go Gamecocks! Ray Tanner For President!

Response:

Good Luck on exams!

______________
4/27/11, 4:01 pm, 1st floor/lowest

*The library should have more tables to study on -- the ratio of tables to cubicles is very small, desk/table space is necessary for groups and even independent study.

*Also, shorten the nine in the study rooms so more student groups can use them - OR vary the amount of time for different study rooms.

*Also, update "Cooper's Corner" menu and possibly make it larger. A seven-story library needs more than a 12 foot corner of food options for students.

Response:

We are addressing the changing needs for various types of study spaces, and we are constantly reevaluating the study room policies.

I hope you made use of our new lockers to store your materials while you went over to the Russell House next door to get more food. To make suggestions about the Cooper?s Corner menu go to http://www.sc.edu/dining/share.html .


______________
4/27/11, 2:05 pm, Main Floor, near caf?
There should be free food during exams! Maybe a band. Or something fun to do. Like a fun level.

Response:

Interesting idea.
_______________
4/27/11, 10:51 am, 4th floor, row of cubicles against the far wall
This area needs more power outlets. There aren?t enough for the number of seats here. I like this area b/c it?s quiet but the cubicles near the outlets often get occupied quickly. Overall, the library is great.

Response:
We would like to provide more power. In the meantime ask a supervisor at the circulation desk if they will set up a power strip to extend the reach of the power outlet. Thank you for the favorable comment.

_______________
4/27/11, 12:30 am/pm?, Main floor
People need to pick up their own trash respectively. There might need to be signs to remind the inconsiderate.

Response:

You are correct; people do need to pick up their own trash. We have a campus campaign called "Keep it Clean" that we hope will teach more students to be mindful of picking up their own trash. I hope you and others have noticed the big screen monitor on main level by our elevators that serves as a reminder to pick up trash.

___________________

Sent: Wednesday, April 27, 2011 1:50 AM
Suggestion: THE GIRL IN THE BLACK SHIRT HAS BEEN VERY HELPFUL TO ME. SHE HAS HELPED WITH MY PAPER, SHE HELPED WHEN NO ONE ELSE WOULD. SHE HELPED ME FOR OVER 20 MINUTES.
Library Location: Columbia Thomas Cooper Library
RESPONSE:

We are very happy you had help with your paper.

________________


4/25/11 12:30 pm, Main Floor, Behind Cooper's Corners
You should be able to use your debit card or cash to print off machines. NOT everyone has Carolina Cash.

Sign-up online for study rooms instead of sitting around an having to wait on a room because that?s wasted time that could be used for studying.

RESPONSE:
You can use a debit card to add cash to your Carolina Cash account. It takes about 15 minutes for the transaction to be completed. The library also has a machine that lets you add cash to your Carolina Cash account instantly. Ask a reference librarian to show you where it is located.

The online sign-up system for the large group study rooms is being perfected for fall 2011 semester. However, we expect the small rooms will continue to be first come, first served. After discussions with peer institutions, we have learned that much time is wasted on empty rooms when groups do not show up for the reserved time. We would hope that groups can begin some of their work before a room opens. We also hate to see wasted time and space.

TIP: Keep some money in your Carolina Cash account for those times when you are in a rush to print. It doesn't take much, maybe $5.00 at the most.

________________


4/25/11, 12:00 pm, Main Floor, Behind Cooper?s Corners
There should be power outlets at each desk area.

You should be able to sign up for study rooms in advance online for specific times, instead of having a long waiting list.

Have better dry erase markers for the study rooms.

Everyone at the reference/circulation desks are extremely helpful and knowledgeable!

RESPONSE:

Thank you for the compliment. We agree on the need for power and we are trying to provide as much power as we can. The boards, markers and erasers are an issue we are addressing.

The online sign-up system for the large group study rooms is being perfected for fall 2011 semester. However, we expect the small rooms will continue to be first come, first served. After discussions with peer institutions, we have learned that much time is wasted on empty rooms when groups do not show up for the reserved time.

________________


4/25/11, 10:00 pm, Main Floor, Circulation

Just wanted to say that the young man @ the circulation desk was extremely polite, helpful and engaging: Robert and kudos to him, please pass along. The other young man, unfortunately, behaved as if my husband and I were disturbing him and was clearly irritated. We are alumni and understand work-study. I simply believe, pardon the clich?, it?s easier to smile and be ?pleasant?, than to frown and be ?unpleasant?.
P.S. The rest of the young were very pleasant.
Thank you,

RESPONSE:

Thank you for letting us know that most of our staff were modeling positive customer service behavior ? something we hold very dear. The circulation manager will attend to the other staff member to reinforce our service philosophy.

________________


4/25/11, 11:30 am, Main Floor, Desk
The outdoor book drop on the side of the building is not sealed, and has huge gaps that let AC come pouring out of the library in the summer, and lets hot air out in the winter.

Please seal these gaps in order to conserve energy?energy the public pays for!

RESPONSE:

Thank you for calling this to our attention.

_________________


Sent: Tuesday, April 19, 2011 10:51 PM
Suggestion: I'm not sure why it is, but the later at night the worse the girls' bathroom looks! Right now... it looks like a person was murdered in a stall with the amount of blood and other stuff in one stall right now.
Library Location: Columbia Thomas Cooper Library

RESPONSE:

Well, you certainly got our attention. We just hope this gets the attention of the facilities management. Because the staffing pattern is set by facilities and not the library, we do not always have custodial staff to attend to emergency needs such as the one you describe. We are sharing your comments with facilities.

_________________


Sent: Wednesday, April 20, 2011 3:38 PM
Suggestion: Please do not allow smoking on or near the new benches along the outside of the Thomas Cooper Library. The new benches, combined with the new plants and trees, lighting, and renovated marble walls are an awesome new part of my USC undergraduate experience, and it is ruined when someone lights up a cigarette while I am sitting on the benches. Please post some plaques to remind people that they are not allowed to smoke near the building. (What is the current library policy for smoking near the building? Does the university have a policy on smoking near buildings?) And it's not just the smoke, but the cigarette butts that are thrown on the ground that really deteriroates the experience of the new outdoor seating around Thomas Cooper Library. I would really appreciate a reply. Thank you in advance.
Library Location: Columbia Thomas Cooper Library

RESPONSE:

The late Dr. Sorensen gets credit for making the exterior of USC buildings smoke free. In his letter dated July 5, 2006 (http://www.sc.edu/healthycarolina/tobfree.html) Dr. Sorensen stated that
In keeping with the purpose of the Healthy Carolina initiative, the University will implement a policy to eliminate the use of tobacco products in and around all University buildings. Beginning August 1, the use of tobacco products will be prohibited inside all University-owned or -leased buildings and vehicles. The policy also restricts the use of tobacco products within 25 feet of any building and in other designated outdoor areas. This policy will apply to all faculty, staff, employees, students, contractors, volunteers and guests.

We will look for ways to make this policy known to those using the patio areas around the library building.

____________________

Sent: Tuesday, April 19, 2011 1:32 PM
Suggestion: Please list the Maymester hours on the hours page for weekdays and weekends. When do Maymester hours end and summer hours begin? What are the summer hours?
Library Location: Columbia Thomas Cooper Library

RESPONSE:

The Webmaster will spin his magic and make this happen. Stay tuned. In the meantime, the Maymester hours for the Thomas Cooper Library building are listed below. Summer Hours begin May 29, 2011. On Saturday, May 28 we are open 10am-2pm.

MAYMESTER HOURS
May 9 - May 27, 2011
Monday-Thursday 7:30 am - 8:00 pm
Friday 7:30 am - 6:00 pm
Saturday 10:00 am - 2:00 pm
Sunday 1:00 pm - 5:00 pm

_____________________

Sent: Monday, April 18, 2011 10:13 PM
Suggestion: The Statistical S/w "SAS" could be made available on the library computers. Not all students can afford to buy a licence. This software is used extensively by many students e.g. doctoral students in all fields, statistics students etc. This would be a great facility to have at the library which is already doing such a great job at giving students such a great experience at all campus libraries. Thanks!
Library Location: Columbia Thomas Cooper Library

RESPONSE:

SAS and SPSS are available on computers 1-5 in the Cooper Technology Lounge on Level 5 of the library.   Just ask the lab assistant to help you get to one of these 5 computers when you need to use SAS.
And thank you for your kind comments.  We are trying to meet the needs of all students.

______________________


4/13/11, 8:15pm, all floors, all areas of the library
*More tables (not desks)
*More Power Strips
*More study rooms (availability)

RESPONSE:

We’re working on it.  Thank you for the feedback.

______________________


4/13/11, 1:43 pm, Circulation Desk
If it is possible to install “Endnote” or any other software for citations in the computers of library would be awesome.

I have no idea about the Master’s or undergrad level, but the PhDs have to work with citations.  Please do think about it.
Thank you.

RESPONSE:

University Technology Services is the unit on campus that could provide a campus-wide reference management software site license for all of us to use.  The Library has access to EndNote Web via the Web of Science databases.   Go to www.sc.edu/library/er and select Web of Science from the alphabetical list.
_______________________


No date, time or location.
Restock the Jumbo Honey Buns or else!

RESPONSE:

Yikes! There are only two left.  Here’s the routine: the delivery truck comes in on Mondays and the machines are restocked on Tuesdays.  Another tidbit of info for you:  the campus consumes 50 boxes of jumbo honey buns per week; there are 48 buns per box.  We’re not counting the calories.

________________________

Sent: Thursday, April 14, 2011 11:31 AM
Library Suggestion
Suggestion: Move the honor's thesis on level 5 to the unused shelves in the Mac lab on the main level. Straight move, no shifting required.

Response:

Interesting idea and it would make good use of those shelves.  The idea has been lifted to the appropriate managers.

___________________


Sent: Thursday, April 14, 2011 10:20 AM
Library Suggestion
Suggestion: The study rooms are not sound proof. How about a: making sure people using them know this and b: fill up the study rooms on floors where talking is allowed first and THEN move on to the quiet floors. I live off campus and drive to the library because I can't study with noise. It's frustrating when it's not busy, I'm on the first floor, and I can't concentrate because some people are in a study room talking loudly. Thanks

Response:

Our practice is to assign study rooms on level 4 before we start assigning rooms on the quiet levels. If you find this is not the case, please let a circulation supervisor know immediately so we can correct the situation.  Also, please report noise on the quiet levels to circulation:  ecirc@mailbox.sc.edu or 803-777-3145 or www.sc.edu/library/noise.html .

______________________


4/6/11
Suggestion:  Play death metal thru the speakers.

Response:

a death metal singer

Not in the Library; but you might want to read about Death Metal and the “Father of death metal” "Chuck" Schuldiner, on Wikipedia for fun, or you can visit the library to find articles about that genre at the Music Library or Thomas Cooper Library.

______________________

Sent: Tuesday, April 12, 2011 4:12 PM
Subject: Library Suggestion
Suggestion: I am wearing layers in the Mezzanine area of the library, and it is 70 degrees outside, however, it is 60 inside the library. The inside temperature should be regulated to a reasonable level to where a person does not feel as though they are getting sick and are sneezing every time they come study at the library. I understand the need for regulation of the whole building, however, it is so cold that I have been sneezing and my nose has been running since I got here 3 hours ago. The temperature is a health concern not only for me, but for the students.

Response:
I know you like the view from the Mezzanine, but if it is too cold for you, you should try studying on one of the other levels.    The Thomas Cooper Library is a large building and it is difficult, almost impossible, to regulate the temperature.  The glass on Main and Mezzanine affects our ability to keep a constant temperature on those levels.   Please find a warmer place in the building to study and do not allow yourself to get sick. 

____________________

Sent: Friday, April 01, 2011 12:55 PM
Library Suggestion
Suggestion: Please leave the group study rooms unlocked after the circulation desk closes, as no one is using them at that time anyway. In fact, for 90 percent of the day, almost all of the study rooms are empty, and I don't see why their use requires such stringent regulation.

Response:
The study rooms are heavily used in the late afternoons and evenings. We have regulations to ensure that the study rooms remain in good condition for all of the current and future students who need to study in a group setting. The library recently invested money, time and effort into renovating the rooms with new furniture, new carpet, glass walls, fresh paint and white boards. We have recently allowed students to check out the rooms for overnight study if they come to the Circulation Desk within two hours of closing and follow our policies. We will be evaluating this service at the end of the semester. We do not want to prohibit use of the rooms; we just want to be sure the rooms are well cared for by all who would desire to use them.

_______________________


3/29/11, 9:50 pm, Mezzanine
More food options and microwaves on different floors besides the main floor.

Response:

We think a microwave on the Main Level is sufficient for the time being, but we appreciate your suggestion. We will send your request for more food options to the vendors who base their selections on what sells.

_______________________


3/29/11, 9 pm, Main, seating area
There should be better food options and recliners to help kids feel relaxed and they can pay attention. And make the main floor pet friendly.

Response:

Librarians in general are a pet friendly group. How did you like our Mocking Bird that flew around the front of the mezzanine last week? And we are doing our best to get comfortable furniture in the building.

________________________

Sent: Tuesday, March 29, 2011 8:14 PM
Library Suggestion

Suggestion: I think that the one person study carrels should be available to more undergraduate students, particularly pre-professional students (pre-med, pre-law, pre-pharm, etc.)and nursing students. Everytime I am in the study carrel area there are rarely any people there, as a matter of fact seniors I spoke to didn't even know the study carrels existed. I am sure there aren't an abundance of carrels avaiable to rent out to people, but I believe that an undergraduate going out of their way to try to get one should definitly have an opportunity to do so if there are any left. Nothing is harder than being a pre-med student during finals week and having to study on the floor of your dorm room with your roomate who is a music major right next to you.
Library Location: Columbia Thomas Cooper Library

Response:

We appreciate your feedback on this issue. The study carrels that appear to be empty are in fact checked out to graduate students for whom the carrels were designed. We do have empathy for our undergraduates and that is why we are allowing you to use some of the graduate study carrels that are not in use by graduate students.

________________________

Sent: Thursday, March 31, 2011 10:14 AM
Library Suggestion
Suggestion: Try a less foul and strong smelling cleaner for the white boards in the study rooms. It's really unpleasant having to smell that while trying to study. Windex or even a wet paper towel will work.

Response:

We apologize for the odor. We hope this situation will be corrected soon, but our current white boards need a special cleaner to get all of the markings off of the surface. Windex and water are not strong enough.

____________________________
3/30/11, 10:02 pm, Main floor at a study table
Library should sell basic study materials like notebook paper and note cards at Cooper's Corner.

Response:

We will send this idea on to the management of Cooper's Corner (SODEXHO). They have tried selling some supplies in the past. It could be they just don't sell enough with the Campus Book Store right next door.

____________________________

TIP: The Cooper Library now has lockers for you to store your belongings while you run next door for food, supplies or classes.
____________________________
3/29/11, 1:02 am, Main, back of floor

*Milkshakes needed ASAP
*Ugly dressed girls, felt uncomfortable?
*not enough noise, uh I couldn't concentrate ;)
*Wooden chairs are bad for hard working college students who spend HOURS working hard in the library!!

Response:
The padded chairs are on the lower levels. You'll have to go next door for milkshakes. We do our best to supply noise on the main level, and fashion just isn't our business.

____________________________

____________________________
28 March 2011, 1030 hours, Mezzanine

A few stand-alone desks looking out over the fountain an onto Greene Street would be a nice place to study.

Response:
This is a great suggestion. Our assessment team is looking for ideas on furniture types and placement. They now have your suggestion.

_____________________________
3/26/11 10:00 pm, 5th floor

Install the signal amplifier of cell phones at each underground floor. No signal or weak signal is received at those floors.

Response:

We have looked at boosting the signals on the lower levels, but it's cost-prohibitive at this time. It's definitely on the list of 'Things We'd Like To Do When We Have The Money' though.

_____________________________
3/28/11, usually 8-12 pm, Level 4, Science floor

4th floor TCoop is like home to me. As such, I have repeatedly encountered problem of people in the study rooms being too loud. I guess to room aren't as quiet as they used to be, but some groups are basically having parties in there and become really distracting with loud noise.

Will you please make it well known to those renting rooms that they still need to adhere to a reasonable volume level, despite that perceived sound proofness of the rooms.

Thanks!

Response:

Thanks for letting us know about this situation. We do need help from other students when the noise level gets too loud. Please report excessive noise at http://www.sc.edu/library/noise.html so our staff can alert students who are too noisy. An email to ecirc@mailbox.sc.edu with the time and room number can also be helpful. Students in the study rooms are expected to adhere to certain rules. Students can be temporarily barred from using the rooms if they fail to understand and follow them.

_____________________________

TIP: You can request ear plugs from the Circulation and Reference Desks on Main Level of the Thomas Cooper Library.
_____________________________
Sent: Monday, March 28, 2011 2:17 PM
Library Suggestion
Suggestion: More custodial staff on the weekends. The restrooms are flat out nasty by Sunday evening!
Library Location: Columbia Thomas Cooper Library

Response:
Thank you for your comments. A crew from custodial services comes in to empty trash and fill paper & soap on the weekends but no cleaning is done that we can tell. Our facilities team is trying to get this changed and your email will help.

Please report custodial problems to http://www.sc.edu/library/pubserv/bldgprob.html when you see them. This will help us get the word to custodial services that we have a need for more service. We have as many as 5000 people a day in the library and sometimes up to 6000. This creates a real need for constant custodial services.

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Sent: Monday, March 28, 2011 10:57 PM
Library Suggestion
Suggestion: I want to thank you for you putting real soap in the bathrooms!

Response:

You are welcome. We appreciate that you noticed the improvement.

____________________________

Sent: Wednesday, March 23, 2011 11:33 AM
Suggestion: I enjoying working in the renovated, level 5 computer lab, but I am often frustrated by the number of computer monitors that appear not to be working. This morning alone I sat down at three separate computers only to find the monitors were, I assume, out of order. If all of the computers cannot be constantly maintained, perhaps signs could be placed at malfunctioning computers to indicate they're not working. This would eliminate the frustration of trying to find a working, available computer. Thanks very much.

RESPONSE:
We are glad to hear that you like the renovated Technology Lounge, but we are sorry you have found computers not ready for use. Because the power outlets are located near the ground, sometimes monitors and computers will become unplugged as a patron accidentally kicks the plug loose with their feet. Staff members in the lounge make regular rounds. If they see a non-functioning computer, they will attempt to repair it. If the repair is not successful, they place a 'Computer is temporarily unavailable' sign on the monitor. A member of the Systems Department will then look into repairing the computer. If a patron is having an issue with a computer, please come to the help desk located in the center of the lounge. We will be happy to assist in getting the computer back in operation.

_____________________________


Sent: Wednesday, March 23, 2011 8:27 AM
Suggestion: This is a comment. Students are being way too loud in and around study rooms on the quiet floors (1 & 2). It is a serious inconvenience for students trying to study quietly on these floors to have to keep reporting problems! These rooms should have been soundproofed. At the very least, when keys are given out to study room users, they should be explicitly warned about noise.

RESPONSE:

Thank you for reporting this situation to us. This is the first quiet level noise complaint that has reached the Suggestion Box this semester. As you can guess, sound proofing would have been seriously above our budget though it was considered. We will take a look at the furniture arrangement on the lower levels to see if we can isolate the study rooms from the study tables in the future. In the meantime, please continue to let Circulation know when the noise level becomes unacceptable for quiet study.

Tip: Report excessive noise on quiet levels at http://www.sc.edu/library/noise.html or contact the circulation desk at 803-777-3145.

_____________________________

3/17/11, 4:43 pm, All Floors
Recommend putting a cut glass top on top of new tables in the study rooms.

RESPONSE:
To save the surface of the tables We have been assured by the architects that the table tops are easy to keep clean. Did you have other concerns in mind?

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3/2/11, 5:30 a.m., Main Level, Computer Lab

The whole computer system was shutting down suddenly while I was working on Microsoft Word. I didn?t save my document because there was no notice that the computer would be shutting down. I stayed my whole night until 5:10 a.m. to do my assignment and it has to be turned in at 8:40 a.m. I wondered if this happens normally at 5:00 a.m. every day at this library or if it was an accident?

RESPONSE:

The public computers reboot as part of our nightly maintenance schedule at 5am. This clears the computer of old user profiles and temporary files. Two minutes before the computer reboots a message appears stating that the computer is about to reboot and that all work should be saved. Documents that are not saved before the computer reboots can be recovered by logging back in and launching Word. Word will automatically go into document recovery and attempt to retrieve the document.

TIP: Save and Save and Save your documents as you type.

________________________________________


2/28/11, 12:57 am, Main level, Circulation Dept.
The circulation desk should be open past 2 a.m. if not 24 hours. The purpose of the library is to create an environment where a student can study efficiently. A student cannot study efficiently without all of the proper resources, textbooks being one of them!

2/21/11, 2:00 am, All floors, Study Rooms
Keep circulation desk open 24/7 and study room unlocked ALL night.

2/21/11, 2:00 am, Main Floor, Circulation
Have the circulation desk open 24/7. That way the study rooms/textbooks are available at all hours.

RESPONSE:

Starting Monday, March 7, you will be able to check out group and individual study rooms overnight. You will also be able to do this with textbooks. If you check out a textbook or other in-building use reserve book two hours or less before circulation closes you may keep it in the library until circulation opens. We hope to extend our service desk hours when the funding becomes available, but until then, we hope this helps.

____________________________________

2/26/11

The Hollings Library should have some Saturday hours open. Perhaps 11-2?

RESPONSE:

Current staffing levels prevent us from extending our hours beyond 8:30-5:00 Monday - Friday.

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2/24/11, Noon, Level 1

I really resent that hours for non-USC students vary on weekends. If accompanied by a USC student guests should be able to stay until 11 pm on Fridays and Saturdays as well as Sunday-Thursday. Only serious students come to the library on weekend evenings and I enjoy studying with my friends who attend school elsewhere when they are home for weekends. There is no good reason for the shortened 'visitor' hours on Fridays and Saturdays. Please change this rule!

RESPONSE:
While this suggestion appears to have a simple answer, it is not simple. The only way we can keep the library open 24 hours a day/7 days a week for USC students is to hire security guards. We must keep the process as simple as possible, and that means you either have a USC-Columbia ID or you don't. To move to a more relaxed policy invites a variety of potential problems which we are not prepared to deal with at this time. Staying open longer on the weekend also involves increasing library staff hours which we cannot afford right now. We are constantly reviewing our staffing patterns based on the ebb and flow of students in TCL. When we find ways to better serve the majority of our students needs, we will adjust our staff allocation.

__________________________________
Friday, February 25, 2011 6:07 PM

Suggestion: Your website has way too many "bells and whistles" and distractions--flashing pictures, ads to purchase mugs, etc. It was much easier to find what I needed using the old one. The current one gives me a headache. On the other hand, your reference librarians are as wonderful as ever--Matt Steinmetz was the most recent to come to my rescue.
Library Location: Select your location
Email:

RESPONSE:
Thank you for your comments. Our Web presence is an ever-evolving design built on user feedback, like yours. We will use your feedback when evaluating future development.
We very much appreciate your comments about Matt and the reference librarians. We will pass these along to their supervisors.

_____________________________________
2/14/11, 6:58 pm, Level 1

Library seems cleaner this semester. Thank you Housekeeping!

RESPONSE:

We are so pleased you noticed. Two specific things have happened. We now have a housekeeping supervisor stationed in the building, and the 'Keep It Clean' campaign appears to be working for our students. Thank you for your comments.

____________________________________

 

2/21/11, 11:41 am/pm??, Main Floor, Main floor ladies restroom
Bathrooms need cleaning - there's no toilet papers in the ladies room.
Buy Big Belly Trash Compactors!
Get toilets fixed in ladies' room!

RESPONSE:
Main Level restrooms are the most used bathrooms in the building. This causes the toilet paper and out of order problems. The good news is that we are seriously investigating remodeling the 36 year old restrooms. In the meantime we will keep a closer eye on toilet paper needs and leaky toilets. Just so you know the toilets on level five and the mezzanine stay in much nicer condition.

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2/17/11, All Floors

The study rooms should have blinds/curtains. Having them totally clear is distracting for the people inside and outside.

RESPONSE:
Students have expressed a desire for openness and light. The glass added to the walls of the study rooms is the architect's way of fulfilling this request.


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2/15/11, 11:15 pm, no location other than Thomas Cooper

More comfortable seats PLEASE!

My back is killing me.

Security guards need free agency to exercise discretion in making exceptions for ID checks where students forget cards.

Students, guards and crooks are not complete idiots. A guard can make a reasonable determination. A crook can evade a guard or get a fake/expired ID.

I don't see how any one is a complete idiot except the person that implemented a robotic absolutist generalistic  [sic] policy. Please accept real life.

RESPONSE:
Try the chairs on the lower levels to ease your back pain. We do have soft seating scattered throughout the building.

The only way we can keep the library open 24 hours a day/7 days a week for USC students is to hire security guards. We must keep the process as simple as possible. We cannot ask the guards to make decisions about who stays in the library.

Tip: USC-Columbia students should keep their ID cards with them at all times to make use of the advantages attached to having a Carolina Card.

___________________________________

 

2/13/11, 6:45 pm, 5th floor

Please make Cooper's Corner open on Sundays! And bring yogurt to Cooper's Corner.

 

RESPONSE:

Cooper's Corner cannot justify staying open on weekends because of reduced traffic and revenue from the café.

They do have yogurt but it must be delivered each morning from the Russell House.

If you'd like to send your comments to Sodexho, which manages Cooper's Corner, please visit http://www.sc.edu/dining/share.html .
_____________________________________________
2/12/11, 9:07 pm, 4th floor

We need recycling bins near the cubicles or aisles to recycle scrap paper and drink bottles.

RESPONSE:

They are on the way. Thank you for the suggestion.

2/12/11, 11:30 am, Main Floor

Please change chairs to more comfortable ones for long study at the main floor study area. The business school library has better chairs.

To use a group study room for a group project discussion, can you make a projector available?

RESPONSE:

You may find that the older chairs on the lower levels of TCL are more suitable for long study hours. The business library also has older chairs that are more comfortable.  Think about why the older chairs would be more comfortable.

We now have rooms specifically designed for group projects. Ask Circulation for a study room with technology the next time you need projection. The new rooms are really cool.

_____________________________________________
2/9/11, 11:00 pm, Main Floor

*coffee house to be open on weekends
*more available seating for group work
*more utility plugs

RESPONSE:

Please send Cooper's Corner suggestions to Sodexho, which manages Cooper's Corner. Visit http://www.sc.edu/dining/share.html .

We have 30+ group study rooms. We have lots of space on levels 1-5 and the Mezzanine. Was it already full at 11:00pm on a Wednesday or did you just want to be on the Main Level?

We keep looking for ways to increase electrical outlets. We know how important they are to the students.

_______________________________________

2/9/11, 10:23 pm, Main Floor

Need more study rooms, or make checkout time limits shorter.

Also, need to replace asbestos ridden water fountains. Seriously, those things are gross, old, and unattractive.

Medallions at front are tacky.

Add more group study tables on lower levels, because what's the point if coming to TCOOP if you can't find anywhere to sit and study with a group?!

RESPONSE:

We are so proud of the new study rooms, and we did increase the number. We are opening up the back of the Mezzanine very soon.

The new study rooms give us the opportunity to take a hard look at our policies. We are taking some time to consider what will be the best for study room users. Thanks for your comments.

The water fountains are gross. We all agree on that. Cleaning them up or replacing them is on our TO DO list. It just takes time and money.

The medallions are part of the award winning design of the original building designed by Edward Durell Stone. Read more about TCL at http://www.sc.edu/library/history.html . USC students and faculty can read about Edward Durell Stone in our online database, Biography in Context.

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2/8/11, 1:30 am, Mezzanine

More chairs for the tables on the Mezz floor would be great! Thank you for remodeling it!

RESPONSE:

Stay tuned – more furniture is on the way. Thank you for the suggestion and for your appreciation for what we did accomplish.

__________________________________
2/8/11, Main floor

New tables and chairs that have built in power outlets at all tables. It is annoying when there is a power strip on one end and you need to plug in. The chairs feel like the legs are going to fall off because they are loose.

RESPONSE:

We appreciate your calling the power strip location problem to our attention. The cord does get in the way if we put it in the middle. The next time we can buy furniture we will be looking for built in power outlets.

We've noticed many of the chairs going out for repair. Hopefully, that will help with the loose legs.

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2/7/11, 9:15 am/pm??, Main Floor

You should have a waiting list for study rooms so people do not wait.

RESPONSE:

We did try a waiting list but it was very time intensive. We want to offer this service, but we have to figure out a way to do it with the staff we have.

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No date, no time, no location

Give out free coffee/snacks/Adderall. PLEASE.

RESPONSE:

Sorry, it seems nothing is free these days.

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1/22/11, 6:25 p.m.
I was very annoyed by the people working at the desk in the computer lab today (Saturday, Jan.22,2011, 4pm-7pm). They were loud, disruptive, and unprofessional. I had to leave because of the noise they were making.

RESPONSE:
The supervisors spoke with the staff. That type of noise should not happen again.

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22 January 2011, 10:30 am/pm?, Circulation
It would be great if you would put another drop off box for ILL/PASCAL loans down near the other one between Bull Street Garage and the Health Center. Hard to find parking…books might actually come back on time.

RESPONSE:
ILL books must be returned to the circulation desk in the Thomas Cooper Library; however even though we strongly recommend that PASCAL books be returned to a circulation desk, you may put them in the book drops. ILL/PASCAL books do not belong to us and are just on loan; therefore, we want to take extra precautions with them.

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Sent: Saturday, January 08, 2011 3:16 PM

Government Documents might like to include in its brief list of historical newspapers the microfilm of the Milwaukee Journal, held in the annex, as well as a medical warning that the use of newspapers on microfilm without an available index is virtually useless for serious scholarship, but may lead to blindness or insanity, whichever comes first.

RESPONSE:

Thank you for pointing out that we did not include the Milwaukee Journal in our list of historic newspapers. We understand that researching a newspaper can be difficult without an index, however we are more than willing to assist you in your search for items located in the paper. Please contact Bill Sudduth, Head of the Government Information, Microforms and Newspapers Department, if you would like some assistance. He may be reached at sududthw@mailbox.sc.edu or (803) 777-1775.

______________________________

 

Sent: Thursday, December 09, 2010 11:19 PM
Library Location: Columbia Thomas Cooper Library

It would be nice if we could rent carrels overnight, especially during exam week.

Response:
Although this is a good idea, it would be difficult to cover the carrels in our security rounds with current staffing, and we do not have the funds to add more guards at this time.

_______________________________

12/9/10, no time or location
I would like to check out textbooks 24 hours (at least for finals). Please.

Response:
Because of the high demand, we must keep the loan period for textbooks at two hours. These items must stay in the building, and patrons should plan to scan or make copies of what they need within the two hour checkout time.

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Sent: Tuesday, December 14, 2010 8:38 AM
Library Location: Columbia Thomas Cooper Library

A list of everyone who sets off the back door alarm should be published in LINKS! With the time stamp too. And maybe establish a "three strikes" and you have to stay in or only use the front door rule ;-)

Response:
Gosh, I didn't realize this was a problem! I recommend letting your department head know so that the issue can be addressed within the appropriate channels.

___________________________

11/30/10, 12:20 am
I suggest that the "reference or help desk" be available later than 10pm. College students work late and I find I need help with library concerns such as online journal use for research papers later than 10 pm. Thank you!

Response:
We would like to be able to staff the Reference Desk later. However, we do not currently have the funding or staffing necessary to do so, nor will we in the foreseeable future. In the meanwhile, one option is to spend a few minutes taking advantage of our virtual reference services (http://www.sc.edu/library/ask.html ), which are available Monday through Thursday from 9:00 am to 9:30 pm and Friday from 9:00 am to 5:00 pm. Then, when you settle down to do your research after 10 (or midnight!), you would already know where you wanted to go and what searches to try. Another helpful resource is our LibGuides collection. From http://www.sc.edu/library/, click on the LibGuides tab near the middle of the page. Many guides are available and may be found by subject or course title. There are also specific how-to guides for many topics, such as how to find book reviews, or how to find primary sources for your research.

_______________________________

11/29/10, 7:00 PM, Main Floor, Cooper's Corner
The coffee at Cooper's Corner is ALWAYS cold or gone during the night shift. I think the coffee should be made and hot for customers. Thank you.

Response:
Thank you for letting us know. If you'd like to send your comments to Sodexho, which manages Cooper's Corner, please visit http://www.sc.edu/dining/share.html.

_______________________________

11/17/10, 11:58 am/pm??, Front desk
Allow tutors to enter library after hours without an ID because they don't have bombs.

Response:
We are sorry for this inconvenience. The only way we can manage keeping the library open 24 hours a day/7 days a week for USC students is to hire security guards – who are not USC employees - and to keep the process as simple as possible. We cannot ask the guards to make decisions about who stays in the library; therefore, we must allow only USC students who have their ID cards with them to stay in the library. We currently do not have the resources to hire extra USC staff to stay in the library during low use hours.

_______________________________

Sent: Sunday, December 05, 2010 4:50 PM
Library Location: Columbia Thomas Cooper Library

There could be several more tables throughout the library; especially on the fifth floor. Finding a seat can be very hard.

Sent: Monday, December 06, 2010 1:28 PM
Library Location: Columbia Thomas Cooper Library

Please allow for more seating during finals! Maybe instead of using the 14,000 on a new fountain out front, the University could use the money towards improving the inside of this library, which is completely out of date and need of more seating and a renovation. This is a joke.

Sent: Monday, December 06, 2010 1:28 PM
Library Location: Columbia Thomas Cooper Library

MORE SEATING DURING FINALS! SERIOUSLY.

Response:
This is a very busy time of the year for the library, and we know it is sometimes difficult to find a place to sit. Fortunately, we will soon have much more seating available on the Mezzanine. Stay tuned.

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Dec.4, 2010, 1:30 am/pm??, Main level, circulation
Have a double sided print option! Let's save paper and money!

12/2/10, 12:53 pm, Copiers
Copiers that can scan.

Response:
Thank you for your suggestions. We will work on this. In the meantime, don't forget that there are scanners available in the Cooper Technology Lounge.

_______________________________

12/2/10 11:28 am, Level 1
Please allow access to study carrels. We need them to practice American Sign Language for our class. We will not disturb others, if the carrels were available. Thank you for your consideration.

Response:
I'm not sure how large your group is, but perhaps one of the new study rooms would work for you. The larger ones seat up to eight people. To check out a room, please inquire at the Circulation Desk.

_______________________________

Sent: Monday, December 06, 2010 8:53 PM
Library Location: Columbia Thomas Cooper Library

Restaurant style buzzers for when study rooms become available

Response:
This is a good idea, and we've seen it in use at other libraries. We will look into the costs involved. Thank you for your comment.

_______________________________

 

Sent: Wednesday, December 01, 2010 1:44 AM
Library Location: Columbia Thomas Cooper Library

The library is crowded and exam week is close by. The study rooms seem complete, why can't students check them out. I had to study on the floor one night and another i couldn't even find a place on the floor to study. They look done and the new furniture looks more comfortable than the hard floor. Let us use them PLEASE!!!

Sent: Wednesday, December 01, 2010 12:03 AM
Library Location: Columbia Thomas Cooper Library

The study rooms look ready to be opened. Finals are coming up and the library is incredibly crowded. I heard they were supposed to be opened Sunday, can they please be made available soon?

12/1/10, 6:13 pm, Level 1 [Main Level?], Lounge

With exams coming up next week being in Thomas Cooper feels like being in a sardine can. Space is so limited during exam time that I had to go to every floor and look everywhere before cramming in with 5 others around a table. Which brings me to my point; why are the new study rooms not open when they clearly look operational?!?!?! What are you waiting for? Trash cans? New curtains? Foot massagers (which would be cool)? We pay a lot of money to go here, we pay for those study rooms and they should be open so people don't have to study in the stairwell (which I saw last night). Thank you,
USC Junior

12/1/10, 5:42 pm, no location

I've been noticing the new study rooms, they look very nice and ready to go. However, they are not in use. As exam week lurks around the corner it would be extremely helpful if some of them would open. The last couple of days it has been very hard to find a quiet place to study, because the quiet floors fill up so quick. I'm hoping you will take this into consideration and open up some of the brand spankin' new study rooms as soon as possible.
Thank you,
USC Sophomore

12/1/10, 3:30 pm, no location

Open the study rooms!!!!! We really, really need them during the last week of classes and exam week. It is absolutely ridiculous, absurd, and unfair that they're closed during the time when they are used the most.
Signed,
Very disappointed

11/30/10, 11:13 pm, Main Level, Circulation

OPEN THE STUDY ROOMS, pretty please!

11/30/10, 8:30 pm, Study rooms

There are no study rooms available the week before finals. 

11/30/10, 8:30 pm

No Study Rooms Available!

11/30/10, 8:00pm, All Floors, Everywhere in the library

OPEN STUDY ROOMS

11/30/10, 9:56 am/pm??, Levels 1-4

Please make study rooms available ASAP

11/30/10, No time or location

PLEASE OPEN STUDY ROOMS!

Response:

We are ecstatic to announce that the renovated Study Rooms are open for use. Stimulus funds were used to update and refurbish the rooms for student study groups. Because of the $800,000 price tag on these rooms and our desire to keep the rooms attractive for future students, eating food and having open drinks in the rooms is no longer allowed. Covered drinks will be allowed. We also expect students to respect the investment in these cozy group study spaces by leaving the rooms clean and in order for the next group. The policy for using these rooms is:
Study Rooms

 

_______________________________________

11/16/10, 9:30 pm, Main Level, Cooper's Corner

The lady who used to run Cooper's Corner at night hasn't been there lately and the quality of service and coffee has deteriorated. Coffee is lukewarm or empty and the service is rude or nonexistent. If there's any way to bring her back PLEASE do! I know a lot of students who are unhappy with the quality of the café at night. She used to keep everything in great condition.

Daytime quality is still excellent!

RESPONSE:

Thank you for your comments, and we're sorry to hear that service has declined. This information has been forwarded to the managers at Sodexho. If you have further suggestions, please visit their feedback page: http://www.sc.edu/dining/share.html

_________________________

11/16/10, 9:00 pm

The three computers with Final Cut Pro in the Computer Lab are AMAZING! However, they seem to be TOO popular and are almost never available when I need it (until 2:00 am!). We don't need any more large screen Macs, but loading the software onto a few more Macs would help greatly. These three computers are the only special programs computers on campus that are available past 9:00 pm (Gambrell, McMaster, and Coliseum are closed), so they get heavy use. It would be a good investment to expand special programs in the lab, especially Final Cut Pro! Thanks!

RESPONSE:

Thank you for your comments and positive feedback. Final Cut Pro is a very expensive software package and the library could only afford to buy a few copies, as the University does not have a site license for it. The next budget year isn't looking very promising, but we will certainly take your request under consideration if there are funds available next year.

________________________

Oct.31, 2010, 11:30 pm, Main Level/Guard Station

During the day hours multiple library doors are open to the public. The signs stating the hours that users must have their USC IDs are not visible to all, students or other visitors. Is it possible to announce on Friday and Saturday @ 6:30 pm that an ID check begins at 7:00 pm and if not in possession then library must be vacated? Also @ 10:30 Sunday and Thursday? Often users have come in just prior to our check and have not seen the signs and become upset when asked to leave. Also your regular announcement@ 7:00 pm on Friday/Saturday and 11:00 pm Sunday and Thursday should remain.
Thanks for your assistance.

RESPONSE:

Thank you for your comments. Unfortunately, our public address system is quite old and announcements don't reach all areas of the building. We are currently investigating a replacement system. As for the signage, we will put the signs out earlier so that people are not surprised when they are asked to leave.

________________________

Sent: Thursday, November 11, 2010 5:16 PM
Library Location: Columbia Thomas Cooper Library

The library should have a fiction section.

RESPONSE:

We have a nice collection of recent fiction in the Browsing Collection on the Main Floor. The Browsing Collection also has recent non-fiction selections which may be of general interest.

The reason we don't separate fiction from non-fiction relates to our support for the scholarly study of literature. In the Library of Congress call number system, works of literary and popular fiction by a specific author sit on the shelf next to criticism, biographies, and bibliographies about the same author. This makes it easier for our users to discover more resources to help their study of literature. The Library catalog http://www.sc.edu/library/ can lead you to specific books.

________________________

11/11/10, 2:00 am, Main floor, Front desk

-"Airing Out" library would be better with OPEN DOORS…just saying.

-Also, try investing in Glade Plugins or some Oxygen bars.

Signed,
Cocky 01
2010

RESPONSE:

Thank you for your comments, Cocky. We're all happy that the smoky smell has dissipated.

________________________

Sent: Monday, November 15, 2010 10:43 AM
Library Location: Columbia Thomas Cooper Library

Fines should be payable online, automatically debited from Carolina Cash, or tacked on to the next semester's tuition. If a person has an overdue book fine, they probably don't frequent the library. It is in no way convenient to make a special trip to campus to pay a fine in order to register for classes. Parking tickets are added to tuition, library fines should be as well.

RESPONSE:

We are very interested in restoring this service. We are hopeful that when the financial services offices upgrade their computer system, we will be able to provide this service. As of now, their system is too old to communicate with ours.

________________________

Sent: Tuesday, October 26, 2010 12:31 AM
Library Location: Columbia Thomas Cooper Library

Matt M was a huge help to me at the reference desk! He was patient and thorough and took an interest in my work.

RESPONSE:
Thank you for the positive feedback! We'll make sure that Matt gets your kudos.

________________________

Sent: Tuesday, October 26, 2010 4:23 PM
Library Location: Columbia Thomas Cooper Library

Visitors should be allowed to stay until 11:00PM on Fridays and Saturdays, too. It doesn't make sense to have different hours on different days. I meet regularly with a student from South University to do joint research, and weekends are the easiest time for us to meet. The library is quiet on Friday and Saturday evenings - it's a time for older and more serious students to get work done in peace. For that matter, why can't a visitor stay as long as they want if they're in the company of a USC student? I'm 40 years old, as is the person I study with. I feel like a child being chased from the library due to the company I'm keeping. This woman is my ride home because I do not drive, so I have no choice but to leave with her, and it has hampered my ability to get things done at times with deadlines looming. I think USC staff should be able to use their discretion in determining who may stay in the building late. Two 40 year old women silently working on laptops are not exactly undesirables... Thanks for your consideration.

RESPONSE:
We are sorry for this inconvenience. The only way we can manage keeping the library open 24/7 for USC students is to hire security guards – who are not USC employees - and to keep the process as simple as possible. We cannot ask the guards to make decisions about who stays in the library; therefore, we must allow only USC students who have their ID cards with them to stay in the library. We currently do not have the resources to hire extra USC staff to stay in the library during low use hours.

________________________

10/25, 7:30 am/pm?, Main Floor, Circulation
Have graphing calculators for students to borrow/check-out within the library like textbooks. This would be very helpful for those of us who come here to do homework and then have calculators die on us. I'm sure that happens to more people than just me. Thanks!

RESPONSE:
Thank you for your suggestion. We will look into purchasing some.

________________________

Sent: Wednesday, October 27, 2010 3:00 PM
Library Location: Columbia Thomas Cooper Library

Is there any way to have legit designated quiet hours, this includes renovations to be done at certain blocks of the day so that students may study in peace?

I understand the need for the renovation completely, I just think it would be easier for students that get set up in a particular location with all of their notes, books, and computers to know that an area will stay quiet for a particular time.

RESPONSE:
We apologize for the extended distraction the study room renovation project has caused. The study room renovations are very much a day-to-day process, so it would be very difficult to keep construction out of a certain area on a given day and at a given time. Fortunately, the study rooms are on schedule to be completed by Thanksgiving, so we are almost there.

________________________

Sent: Wednesday, October 06, 2010 8:59 PM
Library Location: Columbia Thomas Cooper Library

Please no food in the computer lab or at the computers on the 1st floor. There are always crumbs and the mouse gets greasy.

RESPONSE:

There is a no food or uncovered drink policy posted for the Technology Lounge. The Technology Lounge staff makes an effort to enforce the policy when they are there, but after midnight this policy is self-regulated.

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Sent: Monday, September 27, 2010 10:19 AM
Library Location: Columbia Thomas Cooper Library

I am a married graduate student with three children. I absolutely rely on the library for a quiet place to study frequently. I try constantly to go to the second or third floors(the quiet floors) to study, but am constantly interrupted by the sounds of construction or men all around changing light bulbs (and talking loudly) or other library staff (talking loudly, I assume with visiting library staff). Today, I moved to several floors desperately seeking a quiet place before going to Circulation to request a quiet room. Well, I have never used one of these rooms and didn't know that I needed my student ID to use one, so, of course, I was denied the use of a quiet space (no fault of the staff working the desk...it's just policy). This library has been the biggest disappointment of my time on USC's campus and a waste of money and resources for students who genuinely look to this facility as a reliable place for true quiet study.

RESPONSE:

I apologize for the noise you have encountered. I am very curious as to when you were here. The day and time you were here were not included in the message I received from you. This semester has been very hard on all of us because of all the construction. I don't understand why the light bulb changers were noisy but I will report it. Here are some tips for you if you decide to give us another try:

For the Fall Semester 2010, this area is reserved for the Student Success Center at all other times.

Our hope is that we will be back to normal by the end of this semester. Again I apologize for the noise.

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No date/time; No location.

Why is it that when I search the online catalog for books I cannot find the book "Anarchist Cookbook" by William Powell? The book is perfectly legal to have, and I can't even find it in the special collections library. I just want to know why it wouldn't be in the library at all.

RESPONSE:

Thanks for your question. The reason that you can't find it in the collection is that some user of the Library doesn't believe in the idea of sharing. Several copies of this book have gone missing and have been replaced. We have the same problem with Abbie Hoffman's Steal This Book. Now we have to keep that title in Special Collections. We'll do the same with the Anarchist Cookbook.

You may be aware that this is Banned Books Week. For more information see http://www.ala.org/ala/issuesadvocacy/banned/bannedbooksweek/index.cfm

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Sent: Tuesday, September 28, 2010 10:17 AM
Library Location: Columbia Thomas Cooper Library

As sometimes happens, I left my ID at home today. I was just told by a circulation worker that I'm not allowed to check out books without my ID, even if I'm able to provide a driver's license, VIP ID, and any number of other ways to prove my identity and good standing in the library system. I understand that it's more convenient for patrons to have their IDs with them when they check out books, but this rule strikes me as quite silly. If Richland County Public Library has figured out how to let patrons conduct library business without their cards, surely the university's central research library can do so as well. I'm a faculty member rushing to prepare for class, and I'm going to have to skip office hours this morning so I can finish important background reading here in the library. If no such rule about IDs exists, it would be great if the circulation staff could be clear on this - I have no desire to be anything but pleasant to employees of the library and really didn't want to challenge the person I was talking to. If such a rule in fact does exist - please consider changing it!

RESPONSE:

Thank you for your comments. It is the policy of the Circulation Department to allow one checkout with a driver's license, which had already occurred. Scanning a person's Carolina Card removes the possibility of human error - for example, checking books out to the wrong patron - so that's why we prefer to use the ID. This issue has been forwarded to our Head of Circulation who is considering a policy change.

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9/19/10, 7:00 pm, Everywhere

RESPONSE:

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9/16/10, 7:00 pm, Location: All Quiet Floors

The past 3 times I have tried to come to the library this week and study on one of the quiet floors I have been forced to move from my original place (whether it be at a table or carrel) due to other people talking. I tried to go online and submit a noise complaint but the website was very unclear so I ended up just getting frustrated and leaving the library. I wish there was an easier way to make a noise complaint because it has been a big problem lately for myself and several others. I would just like to be able to come to the library and actually get work done.

RESPONSE:

We're sorry that you're having problems with noise. The link to our noise complaint page is: http://www.sc.edu/library/noise.html This service is monitored during normal Circulation Department hours, see http://www.sc.edu/library/hours.html.

This semester will be difficult because of the group study renovation project. After the study rooms are renovated, we plan to re-visit our decisions about quiet levels and quiet areas in the building.

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9/15/10, Time: Late, Locations: Government Information and Microfilms and in front of the Level 5 Elevators.

In reference to the Gov. Info. And Microfilm office y'all should put a large trash can in this room, because the small ones get filled up really fast. Also, there should be a big blue plastic bottle/can recycling bin in this room, because a lot of the trash in plastic bottles.

Also, in regards to the area in front of the Level 5 elevators, there should be a big blue plastic bottle/can recycling bin there as well. People are not going to walk into the computer lab to throw stuff away. Thank you.

RESPONSE:

Thank you for these suggestions. We have requested additional bins for these areas.

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9/12/10, no time or specific location

Book order: Terry McMillan's Getting To Happy, 2010

Response:

Thank you for the suggestion. This book is already on order.

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9/14/10, 9 a.m., Location: Want to use study rooms.

I would suggest not doing renovations at this time, as soon as school starts. Very disruptive - wanted to use the study rooms.

9/9/10, 4th floor

Don't do construction on every goddamn floor.

No Date, No Time, No Location

Why would you renovate during the middle of the semester???

RESPONSE:

The contractor chosen for the study room renovations started as soon as possible after being awarded the contract, but admittedly the timing is poor. It is much cheaper for them – and therefore for us! - to have one crew working at one time rather than multiple crews on the job at once. For example, one crew came in to do the demolition, and when they're finished, the next crew will come in to work on the electricity, and so on. The study room project is scheduled to be completed in time for the Spring 2011 semester

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Tuesday, Sept.14, 2010, 11:30 am, Main floor
The course textbook for HIST 111 Fall 2010 in unavailable in the library. I would like to request the textbook Eric Foner, Give Me Liberty! An American History (Second Seagull Edition, V.1) be ordered.

RESPONSE:

We will order volume one of this set. It will be kept in the Reserves Collection along with volume two. You may check the Library catalog http://www.sc.edu/library/ for progress on your request.

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Sent: Tuesday, September 14, 2010 10:08 PM
Library Location: Columbia Thomas Cooper Library

Could you make a quiet area inside the computer lab? I do not mean that the whole computer lab to be quiet area. I mean some corner of the computer lab. There are several courses that give on-line tests. While I am taking a test on the computer, I need some quiet place. I think it would be helpful for many students to have some quiet corner in computer lab. Then I would not have noisy students next to my seat if I sit in the quiet corner. Thank you.

RESPONSE:

The Lounge was designed to be a Collaborative area, so discussion is part of the open structure. Yesterday, we had more than 100 people in the Computer Lounge at noon and it has seats for about 105, so I am not sure where we would make that quiet area in such an open environment. You might consider trying Level 4 or Government Documents for a quieter computing area, or better yet check out a laptop and find a quiet individual desk in the library on a quiet floor.

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Sent: Monday, September 13, 2010 10:19 AM
Library Location: Columbia Thomas Cooper Library

The website listing the hardware and software available for the Thomas Cooper Technology Lounge is outdated, the computers in the lounge no longer have FrontPage installed on them, but the website says that they do. I believe this means that this page of the website should be updated.

RESPONSE:

Thank you for your suggestion. We will make the corrections on those pages and will look into the costs for putting Dreamweaver on some of the machines in the Lounge. Because the Dreamweaver software is not on a University site license, we will not be able to put it on all of the machines in the Lounge.

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Sent: Monday, September 13, 2010 10:19 AM
Library Location: Columbia Thomas Cooper Library

The website listing the hardware and software available for the Thomas Cooper Technology Lounge is outdated, the computers in the lounge no longer have FrontPage installed on them, but the website says that they do. I believe this means that this page of the website should be updated.

RESPONSE:

Thank you for your suggestion. We will make the corrections on those pages and will look into the costs for putting Dreamweaver on some of the machines in the Lounge. Because the Dreamweaver software is not on a University site license, we will not be able to put it on all of the machines in the Lounge.

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Sent: Thursday, September 09, 2010 2:15 PM
Library Location: Columbia Thomas Cooper Library

Discontinue the flashing box at the top of the page. It is awful and makes it impossible to use the rest of the page. I feel like I will have a seizure just looking at it. How is anyone supposed to do research with a strobe light webpage?

RESPONSE:

Thank you for your comments. They have been passed on to our Webmaster.

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Sent: Wednesday, September 01, 2010 6:39 PM
Library Location: Columbia Thomas Cooper Library

The study carrels are great for getting a little privacy. It is disappointing when we are assigned study rooms right next to another person - especially when there are lots of empty study carrels. Can you assign rooms with 1 or 2 empty rooms between people when rentals are low.

RESPONSE:

Thank you for your suggestion. We consistently have a waiting list for study carrels, so unfortunately, it's not possible to space them as you suggest.

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Sent: Monday, September 06, 2010 8:32 PM
Library Location: Columbia Thomas Cooper Library

It seems that finding online articles are harder to find with the update on this website.

RESPONSE:

We're sorry that you're having difficulties. Our electronic databases can be found by clicking on the "Article Databases" link at the top of every page. For additional assistance, please ask for help at the Reference Desk on the Main Level.

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9/1/2010, 6:00pm, 4th floor
Please place a wall clock in vicinity preferably digital, although any will do.

RESPONSE:

Thank you for the suggestion. We will look into purchasing a clock for this area.

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9/1/10, 10:30 am/pm??, 3rd floor
I came to the library to have a QUIET place to study and not only is this the loudest work site ever, the workers continuously yell very loud and talk (not about work) very loud! This is a Library!!

RESPONSE:

We apologize for the noise problems. We will speak with the construction workers about keeping the volume down.

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8/30/2010, 12:20 pm, 4th floor
Please place some air purifiers in the heavy usage areas. Changing weather is causing cough and cold in some students and they cough and spread their bug to others. I think air purification system can help in stopping the spread of diseases.

Also, maybe some small wipes in case someone should want to wipe their desk before/after use. Thanks.

RESPONSE:

Thank you for this idea. We will certainly consider the air purifiers, and putting out some wipes should not be a problem.

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8/29/10, 9:23 am/pm??, All locations
There should be more vending machines and a print quota for paper up to $100. That is only fair since there is enough money to build a $10.1 million addition to this library.

9/2/10, 12:10 Am, Level 4(?)
Free printing up to $100.
More study table areas on lower levels.
It gets really cold on Main and Mezz.

RESPONSE:

Thank you for these ideas. Here are some answers:
- We will look at adding more vending machines.
- The table arrangements on the lower levels are designed to keep noise down, as these are quiet levels. For group study, please use the Main Level.
- Thomas Cooper Library is a large building and it is difficult to maintain a consistent temperature. If you plan to study at the library for any length of time, please wear layers.
- As for a printing credit of $100, let's do the math: The most recent enrollment figure (Fall 2008) for the Columbia campus is 27,488 students (http://www.sc.edu/aboutusc/). If the library offered a $100 printing credit to each student, that would add up to $2,748,800. The library simply does not have those dollars at its disposal.

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9/7/10, 8:44 pm, Main Floor
I do not like this new table layout on the main level. There seems to be a lack of tables on this floor. I assume there is actually the same amount they are just placed differently this year. My friends and I do not like it. Move tables back to the left side of Coopers Corner . Currently there are blue couches there, you used to have about four tables there. The location of the blue couches there currently is unnecessary. You already have couches directly in front of Cooper's Corner so why the need for them on the side? Tables there would be much smarter. Move the blue couches there back in the corner directly across from Cooper's Corner. You have tons of tables there. What's the need for them all back there? It just creates more noise with tables crammed in a corner. By moving couches along the border of that corner will help create a soothing study atmosphere and adding some of those tables to the left of Cooper's Corner will create a study space with tables more spread out with less noise being created from people crammed in one corner. I also feel with the tables on the main floor, why are like four of them bunched together? Last year you would have tables that were by themselves for four people. Having these tables all close together just makes it harder to study because you can directly hear people conversations at your table and you do not even know them. If you just separate some of the tables it would create more space and privacy between tables. The main floor is known for background noise, but no one wants to share a hug (3 tables put together) table with strangers who are not studying with you and your friends. And honestly who comes with a group of 12 people to sit at a table. The most you see entering the library is groups of four. So let's separate some of these tables back to single tables. Because groups of friends like their own space and table.

Also, what is with the weird table section behind those new bookshelves? There are so many tables there and it's in a secluded area. All those tables there are going to lead to a loud noise problem with them all crammed into one area. The main floor is known as a talkative floor, but not an obnoxious noise level. So let's move some of these tables up front towards the elevators and between the row of tables and bookshelf near the special collections entrance.

I hope my comments/suggestions are considered and the library is improved.

RESPONSE:

I really liked your ideas, so I looked over the area with the librarian who arranged the tables. The logic behind the arrangement has to do with the location of our power outlets. Access to power is one of our biggest complaints and requests. The tables on Main Level are arranged to maximize the use of the power we have. We will continue to review the arrangement, especially the location of the couches. Power is not available by the couches so we did not put tables there this semester. The shelves have been rearranged to break up the noise on Main Level. They will eventually hold more of our reference books. We will keep an eye on use patterns of the tables and make adjustments where possible.

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9/7/10, 2 pm, 4th floor
Since computer use is needed for most classes, more electrical outlets near the study carrels along the wall would be helpful. Thanks for the consideration.
RESPONSE:

Thank you for the idea. It has been forwarded to our building manager for consideration.

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9/7/10, 2:30 pm, Main Floor (back left corner)
From my understanding the library is supposed to be a quiet learning place. For the past 2-3 weeks I have been to the library 3+ times a week. Each time I go, at some point or another, the African American women working at the Cooper's Corner is either screaming into the phone or at customers. It is extremely rude and disrespectful to those using the library to study. Please enlighten her or find someone more respectful of students and their education. THANK YOU.

RESPONSE:

We will check into this situation. Levels 1 and 2 are the traditionally quiet areas of the Library if you are looking for that type of environment. The coffee shop area is not expected to be very quiet. The regular coffee shop attendant is a delightful lady who enjoys her clientele. We will check on the behavior of substitutes.

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Library Suggestion

How can I access the "Handbook of Community Practice"?

RESPONSE:

This title may be accessed through our library catalog. Type, or cut and paste, the title into the "Quick Catalog Search" box on the following page: http://www.sc.edu/library/ Hit the "Enter" key or click on the yellow arrow. The title should be the first result in the list. Click on the "Columbia Campus from Sage" link.

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Sunday, 29 August, 2010, 3:45 pm, Near Cooper's Corner

One thing that helps me study is open and even scenic study space. There is an open area up on the Mezzanine level towards the front of the library. A door leading to rare books is there and a hall leading to administrative offices.

This area is bounded on one side by a wall of mirrors (with a sleek 70's style benches) and on the other side by a railing overlooking the entrance. From here, one can look out the vast windows and see the reflecting pool outside and the fountain (the mirrors enlarge this sense).

This would be a great place for large (4 chair) study tables and perhaps even stuffed chairs along the railing, especially since the "open study area" towards the back of the mezzanine level is essentially closed.

RESPONSE:

What a timely suggestion! It so happens that this area will soon be furnished as you describe above. Stay tuned!

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8/29/10, 2:30 am/pm?, 4th floor
There always seems to be a lot of mess left in the study carrels, they always seem to be dirty - even during the week.

RESPONSE:

We apologize for the mess! We will certainly pass on your comments to our cleaning crew.

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8/28/10, 1:13 am/pm?, 3rd floor
*keep hole punchers on each floor
*have list of which letters are on which floor near the elevators

RESPONSE:

We will consider your supply request, but in the interim, a hole-punch is available at the Circulation Desk for your use.

As for a list of call numbers that are housed on each floor, this information is available on every floor, near the elevators.

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8/26/10, 7:15 pm, 4th floor

Please make the 4th floor a "quiet floor." The main level and 5th floor get unruly at certain times during the year and it would be great if those of us who actually come here for studying were give a floor quiet enough for uninterrupted study but also near enough to the main level to receive cell phone service.

26 Aug 2010, 5:30 pm, Main floor

To start with:
1. I would like to congratulate TC library for the excellent renovation they have done over the last few months. I would also take an opportunity to thank the friendly and humble staff.
2. I would STRONGLY request you to make all the library (except discussion rooms and Mezzanine) a QUIET ZONE. I have studied in many libraries around the world (India, U.K. and Romania) and all of those places have very strict policies with making any noise in the library. Please make the Main floor noise free (a quiet zone)

RESPONSE:

Thank you for your positive feedback on our recent renovations and our dedicated staff. As for the quiet level suggestions, Levels 1 and 2 are our designated quiet levels. Because ringing cell phones and cell phone conversations are not conducive to maintaining silence, we designated the lowest levels of the library for quiet study. This semester will be difficult because of the group study renovation project. After the study rooms are renovated, we plan to re-visit our decisions about quiet levels and quiet areas in the building.

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Wednesday, September 01, 2010 2:29 AM
Library Location: Columbia South Caroliniana Library

It sure would be wonderful if your librarians could start digitizing the oldest newspaper in South Carolina-The Edgefield Advertiser. They could start at the beginning 1836 and have several years. This would be great to have online since there are people living out of state that cannot come to your libraries and research and libraries are cutting hours so one does not have the time to go to the library. The University of Georgia has already digitized many of their early papers like Milledgeville, Atlanta, Columbus etc. I wish South Carolina would follow and do the same. I hope you will consider.

RESPONSE:

The University Libraries are currently digitizing newspapers as part of the National Digital Newspaper Program, a grant program funded by the National Endowment for the Humanities and administered by the Library of Congress. You can find out more about South Carolina's portion of the program, including the titles selected for digitization, by going here: http://sc.edu/library/digital/newspaper/index.html. Once the newspapers have been digitized, they will be freely available to access via Chronicling America: Historic American Newspapers. Here is the address: http://chroniclingamerica.loc.gov/.

You will be happy to know that we are planning to digitize the Edgefield Advertiser in the future as part of this program. Portions of the newspaper should be made available via Chronicling America by May 2011.

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8/31/10, no time or location

Why do we all go through our lives plodding along, filling time with meaningless drudgery instead of doing something amazing? What could you be doing right now? What's stopping you? We are all so afraid of our own potential for creation, destruction, and experience.

RESPONSE:

The library has answers to all sorts of questions. Take a look at the late 17th century work with a title that starts: "To avoid the intolerable drudgery of giving full satisfaction…" Search our library catalog to connect to a digital image of this document.

We also consulted a contemporary Midwestern philosopher who said, "Not to be a downer, oh idealistic questioner, but the meaningless drudgery staves off starvation and homelessness. So stay in school for as long as you can!!!"

Or, you might just re-read Waiting for Godot. Columbia Cooper call number is PQ2603 .E378 E53, on Level 3.

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Sent: Sunday, August 29, 2010 10:56 AM
Library Location: Columbia Math Library

We definitely need more books on law here!

RESPONSE:

Please visit our Law Library, located at 702 Main Street, or see the web site at http://www.law.sc.edu/library/. You may also request specific books to be purchased and added to our collection at http://erequest.tcl.sc.edu/

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8/26/10, 6:00 pm, 4th level
Got a huge number of books. But difficult to find updated course book. We only find old editions. Please provide books for fall courses with updated editions.

RESPONSE:

The Library does acquire textbooks for high enrollment classes with pricey required texts. To read about this program and find a list of the titles, see http://www.sc.edu/library/pubserv/reserve/textbook.html.

However, the library also must support student and faculty research. We can't possibly provide multiple copies of all assigned texts and continue to provide access to all the research books and journals we need to provide. But know that we will consider any request for books to be purchased and added to our collections. You can submit a purchase request at http://erequest.tcl.sc.edu/

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Monday, August 23, 2010 9:33 AM
Library Location: Columbia Thomas Cooper Library

There needs to be a big sign letting people know the computer lab is the computer lab and let them know that they can get help with their computer there.

RESPONSE:

Thank you for your suggestion as the library is always looking to improve signs in the building. The Technology Lounge has ordered new signs and they should be installed soon.

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8/21/10, 7:34 pm, Main Lobby

IT IS CRAZY NOT TO BE ABLE TO CHECK OUT BOOKS AT NIGHT! IT IS SLIGHTLY CRAZIER NOT TO POST THE FACT THAT YOU CAN'T CHECK BOOKS OUT. I'd be happy for you to respond. D. J. Jackson, MD (???)

RESPONSE:

The Library's hours, including the hours for the Circulation Department, are posted on the web: http://www.sc.edu/library/hours.html.

Sent: Tuesday, August 24, 2010 11:56 AM
Library Location: Columbia Thomas Cooper Library

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I am trying to locate the ISI science citation index. Before you redesigned your web page I could always find it easily. I have been searching your new site now for 5 min and cannot locate it. I think your new web pages are horrible.

RESPONSE:

We're sorry you're having difficulty with our new pages. There is a link to all of our online databases along the top toolbar of every library page. The link is labeled "Article Databases" and it takes you here: http://www.sc.edu/library/er/

The ISI Web of Science/Science Citation Index is located in our alphabetical listing of databases:

- under "I" for "ISI Web of Science"
- under "W" for "Web of Science"
- and under "S" for "Science Citation Index Expanded"

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August 2, 2010, 1:00pm, Entrance, outside Sumter Street side
It would make the library more barrier-free for people with disabilities to have another ramp at both ends of TCL entrance. This would save time and energy for those who enter from the Sumter Street side. Please consider keeping the other ramp on a permanent basis.

RESPONSE:
An additional ramp would certainly increase the Library's accessibility. Thank you for your thoughtful suggestion, we will forward it on to our administration for further consideration.

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Sent: Tuesday, July 27, 2010 5:50 PM
Library Location: Columbia Thomas Cooper Library
The library carrels and maybe the tables need to have laptop locks. It would help tremendously to be able to go to the bathroom or get a book without having to pack up all my stuff in fear of my laptop being stolen. Great new device for this: www.youtube.com/watch?v=yLv7KSCgINQ Please consider.

RESPONSE:
Thank you for sending this link, what an ingenious product. We will certainly consider it for purchase.

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Sent: Wednesday, July 28, 2010 2:42 PM
Library Location: Columbia Thomas Cooper Library
The right railing of the main staircase between the main level and level 5 is missing screws in one of the hand rails. It looks like it is going to break every time someone walks down it.

RESPONSE:
This has been turned in for repair, thank you for bringing it to our attention.

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7/1/10, 7:00 pm, Main Floor
Years ago, there were wooden racks on the main floor with the latest issues of various journals on display. This made for extremely pleasant browsing and easy access to latest issues. I hope you will reinstitute this in your modeling.

RESPONSE:
Thank you for your thoughtful suggestions, but at this time there are no plans to add a display of current periodicals.

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6/29/10, 3:00 pm, Study Rooms
If study rooms that require 5 people are not being used they should be allowed to be used by any USC student!!!

RESPONSE:
Thank you for your suggestion. We are currently renovating many of our study rooms and are taking this opportunity to review our policies. Your feedback will certainly be considered as we proceed.

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6/19/10, 11:00 am, Main Level
I think it would be beneficial to add academic journals to the lounge.
Furthermore, I think it might be best to create a partition of the lounge on the main floor or 5th floor which holds current journals. By putting the journals directly into the reference section and binding them, the library is eliminating the opportunity for a patron to browse through the articles and explore the latest scholarly work.

RESPONSE:
Thank you for your thoughtful suggestions, but at this time there are no plans to add a display of current periodicals.

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5/19/10, 4:20 pm, TCL
Get Koi fish for fountain!

RESPONSE:
Oh, what a good idea! We will certainly consider it.

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Sent: Monday, May 10, 2010 7:31 PM
Library Location: Columbia Thomas Cooper Library
Make use of your website as a 24 hr service. You still have Spring semester hours posted. You didn't use it to inform patrons the restrooms were available-- they only found out when they saw the sign on the door. Why have a web site if you don't use it to communicate important up-to-date information?

RESPONSE: Thank you for your feedback. The Summer hours are posted now, and we will certainly look into a quicker way to update our pages than what we currently have in place.

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Sent: Tuesday, May 11, 2010 12:23 PM
Library Location: Columbia Thomas Cooper Library
I ask Thomas Cooper Library to open at least until 12a.m. Thank you. I want to study at the library.

RESPONSE: Thank you for this suggestion. Unfortunately, our usage during the summer months does not justify keeping the building open until midnight.

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Monday, May 03, 2010 9:44 PM
Library Location: Columbia Thomas Cooper Library
Why did you update the webpage? I can't find anything anymore! All the "reference" links take you to Gamecock Power Search, which is terrible! I am a graduate student doing very specific research, and having to jump through yet one more hoop on my way to PubMed or Web of Science or EBSCO is ANNOYING!! I thought you would understand, but instead you pander to undergrads who only use the library for social hour. WHEN WILL YOU REALIZE GRADUATE STUDENTS ARE AN IMPORTANT PART OF THIS CAMPUS AND NEED TO BE CATERED TO AS WELL? PLEASE make the reference portion of your new website easier to use - it took me 15 minutes to find PubMed, and (before the update) I taught other graduate students how to use the library resources for research! I know you want the site to look new and up-to-date, but it needs to be user-friendly too. I don't have much time, and I certainly don't have time to waste trying to find buried databases. I used to think y'all did an excellent job of putting all your reference tools on the "front page", or one click away. No longer. I'm going to go cry now!

RESPONSE:
We are very sorry that you had a bad experience with our updated webpage. We are trying to make it fit for all of our students, faculty, staff and even the librarians. As you might imagine, doing that pleases some and upsets others. You are correct in your assessment of the purpose for updating the page; however, we are not ignoring our graduate students. We have a link specifically for graduate students on the University Libraries' homepage under “Information For…” at the lower right corner of the page. Our Web Developer has already made a more obvious link to “All Databases” on the page you encountered. You should also know that there are two links on the new page that are the same as the old web page: The “Find Articles” tab and the “Article Databases” link at the top of the page in the bar below “Thomas Cooper Library.” As an experienced searcher, you may prefer to use the “Article Databases” link at the top of the page. That is what many of the librarians use to go quickly to the list of all databases. We welcome your input on the Graduate Students page, and will pass your comments on to the creator of that page. We are also interested in other ways you think we can help graduate students with their research.

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Tuesday, May 04, 2010 11:29 AM
Library Location: Columbia Thomas Cooper Library
There is only one machine for adding money to my card. It was broken the last time I was in the library and I had to walk to Russell. A second or third machine would be really helpful -- one in the new tech lab and another on the reference floor.

RESPONSE:
These machines are approximately $13,000 each, and funds for new machines are simply not available. However, students, staff and faculty members may add money to their Carolina Cards via VIP using a debit or credit card. The added money appears on Carolina Card balances within 15 minutes.

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Thursday, May 06, 2010 7:29 PM
Library Location: Columbia Thomas Cooper Library
Please add lockers to some part of the library so that students can leave the building to go get some dinner but not have to lug all of their materials with them. Some of the books we carry or need or use are too cumbersome to take with you for a short trip to the Russell House. Thank you.

RESPONSE:
Thank you for your feedback! The Library is currently looking at ways to improve our public spaces, and this is helpful information for us. Your comments have been forwarded to those who are working on this plan.

__________________

4/26/10, 12:00 am, Level 4, Carrel (near 101-)
Trash cans have not been emptied for a month now. I've addressed this issue to the circulation desk more than five times. Something needs to be done!

RESPONSE:
The trash in the Level 4 carrels has finally been removed. Please accept our apologies for this oversight, and let us know if it happens again.

______________________

Wednesday, April 28, 2010 7:32 PM, Library Location: Columbia Music Library
Carl Vine piano sonata No.1

RESPONSE:
Your suggestion has been forwarded to the Music Library for consideration for purchase.

_______________________

Thursday, April 29, 2010 2:46 PM, Library Location: Columbia Thomas Cooper Library
Add more tables on the fifth floor.

RESPONSE:
Thank you for your suggestion. We will certainly take this into account when we plan and rearrange in preparation for the Fall 2010 semester.

_______________________

4/18/2010, 10:09 pm, Level 2
PLEASE add more study rooms! They are very helpful and quiet. They are great places to get more work done efficiently! Thanks!

4/18/2010, 10:15 pm, Anywhere in the library
More Study Rooms!

RESPONSE:
Your suggestion is a timely one. Not only because we are at a busy point of the semester, but because the library has received economic stimulus funds to renovate our study rooms. Once the Spring semester is complete, work will begin. We will eventually have a library that has more – and better - study space for groups and individuals.

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4/18/10, 2:00 pm, Not in a study room
I think it is ridiculous law students cannot check out study rooms. The law library has very limited study rooms, and of those, some are given to professors (who already have their own offices). I am currently on the 3rd floor and there are study rooms not being used so why would it hurt to allow law students to utilize these rooms? Given the fact that USC Law School just dropped to tier 3, maybe the university should take a little more interest and care of the law school's well being. Even if undergrads have priority to study rooms, as a tuition paying student, I should be able to check a room out if they are not being used. Please note that we did attempt to first get one of the few study rooms in the law library, but, as usual, they were taken.

RESPONSE:
Thank you for your comments, we understand your frustration. We will consider this idea for the Fall semester.

______________________

4/15/2010, 23:00, 4th floor carrel
Trash cans have not been emptied for two weeks. I've complained more than three times at the circulation desk between 4/13-4/15. This was not the first time. Trash in the trash cans begins to smell after a week. It is very upsetting for a person who uses a carrel every day.

RESPONSE: Thank you for letting us know. This problem has been turned into our building manager.

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4/20/10, 8:40 am, Level 3, Educational Films
When you post your hours as 8:30-5:00 it would be nice for someone to be available in Educational Films @ 8:30. Thanks.

RESPONSE:
We certainly apologize for the inconvenience!! We have notified the Educational Film Library manager about the problem. The Circulation Department is able to retrieve material from the Educational Film Library if you find that it is unmanned in the future.

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4/14/10, 10:45 am/pm, Level 1
Please let us know by email when we can use our carrels again and when/if we can collect our things before Level 1 is reopened.

RESPONSE:
With the exception of the carrels on the East side of the building, Level 1 is now open to library patrons. If your carrel is in the closed section, please ask at the Circulation Desk for an escort to this area so that you may retrieve what you need. The multimedia classroom on Level 1 suffered heavy damage, and will be closed until it can be repaired.

______________________

4/14/10, 9:15 pm, Mezzanine
Please rent out the Mezzanine study rooms out to students when they aren't being used.

RESPONSE:
We're not sure which study rooms you are referring to on the Mezzanine Level. Do you mean the Conference Room?

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4/14/10, 12AM, Level N/A
Making us stop, unzip our bags to “check” for library books has ticked me off for years. Not only is it annoying, as I have to pack my bag tightly, stop, unzip it, pretend for them to look, etc, but it is also a huge waste of my time and university funds to pay said “checker.” They don't care, we don't care. Isn't that what sensors are for?! I'm just going to start ignoring them and keep walking. I ABSOLUTELY HATE IT!

RESPONSE:
Thank you for your comments. They have been forwarded to those in the library who are responsible for this area.

______________________

4/12/10, 10:16 PM, Main Level
The restrooms are closed?!?! Doesn't a building have to have a restroom in order to legally operate? Also, Russell House closes at 12 AM!. What are we supposed to do? Think about DHEC!

RESPONSE:
We apologize for the inconvenience. Restroom facilities are now restored.

______________________

4/2/10, 7:35 pm, Main level, Circulation Desk
I drove from Sumter, where I commute from, to not only do research for myself but also for a professor that I am a graduate assistant for. After hours of finding the correct books for several different projects I went to the circulation desk at approximately 7:30 pm to check out and to my surprise the desk was closed. There was no announcement made regarding this and I had to return all of my books to the book return slot. It would be a small and easy courtesy you could extend to the students of this university!

RESPONSE:
We certainly apologize for the inconvenience! Closing announcements are always made approximately one hour before the Circulation Desk closes, and then again approximately ten minutes before closing.

______________________

4/7/10, 10:00 pm, Cooper's Corner
The ladies are always kind, courteous, and sweet, especially when all of the students have been studying very late.

RESPONSE:
Thank you for your positive comments! We will pass these on to the Cooper's Corner staff members.

_____________________

3/28/10, 5:08 pm,
Main Level, Cooper's Corner 5:08 pm on a Sunday.
Y'all should hire more staff for this job so you can have the shop open for more hours. People like coffee the night before a test. Thanks. Please 24-7 around exams.

3/27/10, 4:37 pm, Main Level, Cooper's Corner
All the time would be great.

3/26/2010, 12:00 pm, Main Level, Coffee Shop
Needs to be open right now! Where's my F'n coffee! No joke! This is ridiculous, let me guess Obama is cutting snacks back too because it's not under his new healthcare plan, Socialism.

No date, No time,
Coffee Shop Open on Friday Mornings. And post times when you're open. AAAGGHHHHHHH.

3/29/10, 8:30pm
Please, please let Coopers Corner stay open til 12:00, I'll come in and it's closed. I be mad and hungry. Thanks, Amy

3/29/10, 12 pm, Main Level, Cooper's Corner
1. Longer Hours
2. Also, please stay open during the summer

3/27/10, 11:15 pm, Cooper's Corner
Hello. I'm asking you to please stay open later again. I miss the coffee. I can't even study right without my smooth coffee. I really need for you to stay open later. Again, Thanks. Sharon H.

3/27/10, 4:30 pm, Main Level, Cooper's Corner
How are y'all going to close the COFFEE shop in the morning?! It's a library and people need coffee when they get here not at 10 am. But I do have to say I now get my coffee at COOL Beans and it is much better. This was a poor decision!!!

3/25/10, 10:00pm, Cooper's Corner
Please stay open because my friends and I be so hungry late at night. Please come back to normal hours. We miss the coffee. Thanks, Megan

Friday, 4/2/10, 9:00am, Cooper's Corner
BE OPEN IN THE MORNING

4/1/10, 10:15am, Main, Cooper's Corner

Please open earlier. 9 or 8 am and still close at 12 am.

No date, no time, and no location
FREE REFILLS ON COFFEE

RESPONSE:
Cooper's Corner hours and policies are set by Sodexo. Because of the large number of complaints we received, library representatives worked with Sodexo managers to expand the hours for Cooper's Corner, which are now:
Monday – Thursday: 9:00 am – Midnight
Friday: 9:00 am – 2:00 pm
Closed Saturday and Sunday

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Monday, March 22, 2010 9:44 PM
Library Location: Columbia Thomas Cooper Library
Why does the men's restroom on the Government Documents/Technology lab floor have hot water for 2-3 days, then no hot water for a week or 2, then hot water for 2-3 days, then no hot water for a week or 2, and on and on?

RESPONSE:
Thank you for letting us know about this! We will look into it.

__________________________

Sun 3/21/2010 5:58 PM
Library Location: Columbia Thomas Cooper Library
It would be so helpful if one could leave one's belongings in a secured area to go to class, eat a meal, etc. during a day-long session in the library. A wall of lockers like at a skating rink would be perfect. There could be limits on time, etc. to avoid users just leaving things. This would allow one to work and leave items in a safe place while taking a break for food, etc.

RESPONSE:
Thank you for your feedback! The Library is currently looking at ways to improve our public spaces, and this is helpful information for us. Your comments have been forwarded to those who are working on this plan.

__________________________

3/29/10, At night,
Main Level, Room 115
Study rooms should be transferable when certain people leave the study session, especially when rooms are checked our four hours at a time and not close to that amount was used. People in the group should not be punished. Thanks!

RESPONSE:
Unfortunately, if we were to transfer the room to another student's ID, the clock would “reset” for that study room, giving the group more time than they would have originally received. If you know in advance that one person will have to leave early, use another student's ID for checkout.

_________________________

No date, time or location

RESPONSE:
Thank you for your feedback! Cooper's Corner hours are set by Sodexo. Library representatives are working with Sodexo to expand the hours for the coffee shop. You can help by submitting your comments to: http://www.sc.edu/dining/share.html. As for your final three suggestions, we will definitely take these into account when we reconsider and rearrange over the summer in preparation for next Fall.

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Wednesday, March 31, 2010 6:32 PM
Library Location: Columbia Thomas Cooper Library
Enforce the quiet policy on the "quiet" floors. (i.e. Hand out slips of paper with the following, "Shut up or leave. ") I like the hot water and longer hours.

RESPONSE:
Thank you for your positive comments. We are happy about the hot water, too! If you would like to report a noise problem as it is happening, please use http://www.sc.edu/library/noise.html.

_________________________

Wednesday, March 31, 2010 7:50 PM
Library Location: Columbia Business Library
Why do we have so much trouble printing in the bus. library? It's been like this for months.

RESPONSE:
We hope to install a new printer early next week that should take care of the printing problems.

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3/23/10, 10:30 am, Main level, Cooper's Corner
Please open on Fridays.

3/23/10, 9:20 am, Main, Coffee shop
Early in the morning I need coffee! If I'm going to be studying in TC Library where there's a coffee shop then why do I have to wait until 10:00 before buying coffee? Please open coffee shop early!! I need my coffee!!

22 March 2010, 7:21 pm, Main, Cooper's Corner Area
Should be open later on Thursdays and open on the weekends. Most of my studying at the library is done on the weekends and it is very inconvenient that Cooper's is never open. I think it is a missed business opportunity as well.

3/22/10, 7:20 pm, Main, Cooper's Corne
r Cooper's Corner should be open until later on Thursdays and on the weekends. Especially Sunday nights. There have been numerous occasions when I would have liked Cooper's Corner to be open and it was closed.

3/22/10, 8:45 am, Main Floor, Cooper's Corner
It's 8:45 am, why isn't the coffee shop open yet? It's Monday morning and lots of customers have already been turned away. Please open earlier! Thanks.

3/22/10 7:00 am, Main, Cooper's Corner
Please open @ 7am. Stay open later and open earlier in the morning. A 7am (or even 6 am) opening time would be greatly appreciated.

3/21/10, 3:30 pm, [Cooper's Corner]
More hours/days open. It is inconvenient to go to the Russell House (& pack stuff up in order to do so) to get food-especially when library is crowded.

3/23/10, P.M. (no specific time), Main Level, Cooper's Corner
Cooper's Corner hours: Sun-Thurs, 8 am-2 am and Fri-Sat 8 am- 1pm or same as circulation desk hours

3/23/10, 0940 am, Main Level, Cooper's Corner
For the last year and a half I have used this facility regularly and have always received great service. My normal hours here are in the early a.m. (0730-1130) at least twice a week if not more. Imagine my surprise that I now must pack up my bag, leave the library to get a cup of coffee or treat, only to return to the library to continue to study. Where is customer service? If you do not want my money then close the coffee shop completely.

No date or time noted, Main Level, Cooper's Corner
Keep Cooper's Corner open until 1 a.m. and 5th floor new lab open 24hrs!

3/26/2010, 8:00 am, Main Level, Coffee Shop
Open on Fridays. People eat and drink coffee on Fridays too. Thanks.

3/25/10, 10:15 pm, Main Level, Cooper's Corner
Open late on Thursdays, people are still here.

3/25/10, 10:10 pm, Main Level, Cooper's Corner
Please be open. It's 10 o'clock on a Thursday. Twelve on weekdays! Thanks.

Response:

Cooper's Corner hours are set by Sodexo. Library representatives are working with Sodexo to expand the hours for the coffee shop. You can help by submitting your comments to: http://www.sc.edu/dining/share.html

 

3/16/10, 8:30 am, Main Level

Your “Suggestion” page is faulty. There is NO clear link to the online form. I found it by accidently moving the cursor over the word “responses”. When I clicked I was sent to the past responses. At the top of the page was the link to the online form. When I clicked on it I was looped back to the original page. Do you NOT WANT suggestions?? HA! (See Suggestions)

Response:

This problem has been corrected. If there are difficulties with the electronic suggestion form, paper forms are always available near the Thomas Cooper Library exit gate on the Main Level. Please be sure to let us know what your original suggestion was.

____________________________

17 March 2010, 9:13 am,
1st Floor in the rear of the library

We as students should be provided with basic needs. It is unacceptable that we are here at the library and have to pack our stuff up and leave just to get a cup of coffee at 10 o'clock? Classes begin at 8 A.M. Isn't it nice how things available to students are cut first yet pay for board members and higher paid positions are simply increased? How about we ask and you really listen? Or is this a deaf chant like so many we have heard before? Does “Yes We Can” sound familiar?

3/17/10, 9:25 am/pm? Main Level @ coffee shop

Doesn't make sense to open library for so many hours and yet limit (severely) the hours for the coffee station. Also, students and faculty use the library on Fridays too.

Response:

Cooper's Corner hours are set by Sodexo. Library representatives are working with Sodexo to expand the hours for the coffee shop. You can help by submitting your comments to: http://www.sc.edu/dining/share.html

____________________________

 

3/12/10 3:15 PM, Main level

I hope the expanded main floor will have enough space to hold the display shelves of recent issue of prominent journals. These were removed long ago. They were a joy to browse through. They also added interest and variety to the décor.

Response:

Thank you for your comments. The new addition will house South Carolina Political Collections and Rare Books & Special Collections. At this time there are no plans to add a display of current periodicals.

____________________________

 

Wednesday, March 03, 2010 9:48 PM
Library Location: Columbia Thomas Cooper Library

I really like the fifth level computer lab where there are large desks that have computers, giving the needed space to work in books and notebooks while working online. However, can something be done about the noise level? As I write this, there is a group of students at the computer next to me who are very loudly discussing a paper they are working on. On my other side, there is a student having a full blown conversation on her cell phone. Down a seat, two guys are talking to each other from across their desks. This is a library and I would expect people to have enough respect to use a library tone of voice and to save personal conversations for designated areas, but apparently not. Is there anything that can be done about this?

Response:

Thank you for your positive feedback about our new Technology Lounge. We understand your frustration with the noise level, but the new lab was intended to be a collaborative space, and collaboration usually means chatter. If you need quiet, perhaps you could try checking out a laptop and heading down to one of the designated quiet levels – Levels 1-3. The wireless network around the building was recently upgraded, and we have almost 90 laptops that are available for use anywhere in the building. Ask at the help desk in the Technology Lounge for more information.

________________________

2/27/10, 4:00 PM, Main Level

SciFinder Scholar is not installed on library computers. It is a great service for Chemistry grad students.

Response:

You can access SciFinder from any computer through SciFinder Web. Simply register with your USC email address to create a username and password. Then you can access SciFinder from anywhere on or off campus. Here is the link to register: http://www.sc.edu/library/er/?m=detail&f=1&v=1497 If you need further assistance contact the reference desk at 777-4866, uscref@mailbox.sc.edu, or through instant messaging at: http://www.sc.edu/library/ask.html

_________________

Sent: Tuesday, February 23, 2010 10:42 AM
Library Location: Columbia Thomas Cooper Library

I was in the level 4 women's room of Thomas Cooper Library when the custodial staff came in to clean. At first, only female custodial staff entered, but as I was leaving, male custodial staff were entering unannounced. This was disturbing and inappropriate. This happened on level 4 on Tuesday, Feb 23rd around 10:30am. Thank you.

Response:

Thank you for letting us know. We will bring this to the custodial supervisor's attention.

_________________________

Sent: Wednesday, February 24, 2010 9:43 AM
Library Location: Columbia Thomas Cooper Library

Concerning ILL/electronic requests...This is not a suggestion, so much as a pat on the back. You all are fast, and do a good job. Keep up the good work -

Response:

Thank you very much for your positive feedback! We are happy to be of service.

________________________


Feb.17, 2010, 2:30 pm
I think it's a waste of paper and stamps to notify a library user about something she's already been informed of via email. Thanks.

Response:

Thank you for your comment. We have found that people don't always check their email accounts, so we send paper notices in the following cases:

  1. The patron does not have an email address on file with us. We always send email when we can.
  2. We are sending the patron a second overdue notice. This means they have already missed one email notice, so for the second one we send it by print and email to be sure we reach them.
  3. The patron is receiving a recall notice. We send these out in both print and email to try and make sure the person receives the message because it is a time-sensitive issue.

Other than these cases, notices are sent by email.

___________________


2/10/10, Main Level, Mac Lab
We need paper recycling by the printer! TCL Rocks! Thanks

Response:

Thank you for your positive feedback! We will pass on the request for a recycling bin to the Technology Lounge personnel.

___________________

2/7/09, 5:41:46 pm, Mezzanine, Table by Window
Service was great…food could use some improvement…Perhaps a little less people named Lauren. The windows could use some nice drapes of maybe a large piece of tarp to block the sun from glaring off of my computer screen. All tables could use outlets, just a suggestion. Other than those few requests, you guys are doing a great job! Keep up the good work! Stay classy, Thomas Cooper!

Response:

Thank you for your positive comments!

________________

Sent: Monday, February 01, 2010 4:14 PM
Library Location: Columbia Thomas Cooper Library

I think that the new technology lounge is very counter-productive. It does look very pretty and all but I think you took a step backwards because there are now a lot less computers and this causes a problem for many people because you have to be lucky to actually find one now. I think that you lost a lot of space that you had before.

Response:

Actually there are more computers in the Technology Lounge than there were in the old computer lab. We have 64 static workstations in the Technology Lounge and almost 90 laptops that can be checked out for use anywhere in the library, including the collaborative areas in the Technology Lounge. Before the new lounge was built, we had 110 workstations in the lab and we now have 154 computers available for use in the new lounge, which is an increase of 44 computers. We've also added 20 computers on the Main Level in the "Mac Lab" in addition to the existing 42 Windows computers that were already there. We have also doubled the number of computers available on level 4, giving us a total of over 200 computers in the building available for student use in the library.

________________

Sent: Wednesday, January 20, 2010 2:27 PM
Library Location: Columbia Thomas Cooper Library

It would be nice if the circulation desk would accept a driver's license as collateral, instead of our CarolinaCard, when renting a study carrel. Once I hand over my CarolinaCard, I cannot use it for anything else, like printing, vending machines, and checking out headphones and computers. It is a big inconvenience.

Response:

Thank you for your comments on this. In the future, if you need your CarolinaCard to make a purchase or check out equipment, simply claim it at the Circulation Desk and return it as soon as you have done what you need to do. We apologize for the inconvenience, but at this time, it is the best and safest option.

_________________

Sent: Thursday, January 21, 2010 6:56 PM
Library Location: Columbia Thomas Cooper Library

The Laptops and computers being rented out to use in the Library need to be wiped with proper cleaning equipment. The keyboards are greasy and there are fingerprints all over the screen monitors. Either that, or the Library needs some wiping supplies for students to wipe the laptops, computers for every usage so germs aren't easily spread this way. Thank you.

Response:

Wipes are available in the Computer Lab so that students can clean the keyboards. Monitors are a different problem, but we will investigate and see what we can provide.

_________________

Sent: Wednesday, January 27, 2010 11:25 AM
Library Location: Columbia Thomas Cooper Library

In the mornings there is always a group of employees on the fifth floor talking very loudly. It is disturbing and I am unable to get the work done that I would like to. I have been to the floor three days in a row and they are always there talking and not being considerate of the people trying to study.

Response:

Thank you for letting us know. It appears that this group is part of our custodial staff. The library's administration will contact the group's supervisor to remind them to be quiet.

 

Previous Suggestions/Responses

 

Columbia Departments Campus Libraries
Columbia Libraries and Collections