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University Libraries - Suggestions

You ask, we listen. Provide your feedback about our people, facilities, or services and help us improve your experience. 

Browse suggestions and our responses.

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Reporting a building problem, noise complaint, or book purchase request?




Suggestions

October 30th (1st floor silent area) While I appreciate the newly renovated silent study area but I found it's not silent after all. Surprisingly, more than often the loudest noises are from the staff themselves. As a matter of fact I witnessed myself today that one staff member was talking on his cell phone as he walking down the hallway. How would you expect students to comply to the rules when your staffs are among the ones who disregard them.

Thank you for your suggestion. We are reminding our staff and the faculty that occupy offices in the silent study areas to preserve the silence.

October 26th (1st Floor ) Every time I go to the Thomas Cooper Library to study, I go to the first flow (quite floor). In the far left corner of the floor, there used to be all long tables that were connected. Recently however, most of the tables were replaced with cubbies. My suggestion would be to put the tables back so that students can spread out and feel more comfortable while studying.

We offer a variety of seating in Thomas Cooper Library to accommodate the various needs of our users. Level 1 is a quiet floor and mixing individual seating with large study tables helps to keep noise to a minimum. We recently added more than 150 seats to the building by reorganizing seating on several levels. You will find the large study tables you enjoy are still available on level 1 and in a variety of locations in the library.

September 15th (4th floor thomas cooper) I study on this floor alot, but the burning smells have chased me off. 4 times in the last 2 weeks a strong burning food smell has completely covered the entire floor. I looked for the source once and found it coming from the back. (the library loan area?).please tell them to stop burning stuff! It's stinks!

Hi, Interlibrary Loan here. We totally agree that it stinks! We’ve ditched the culprit, our toaster, and will no longer be contributing bad smells to level 4. So come on back to study down here. Thanks for the suggestion.

 

August 28th (tcl) Suggestion: The Horry County area of SC should be represented in the digital newspapers. I suggest digitizing the Horry Dispatch and the Horry Herald. Library Location: Columbia South Caroliniana Library Email: ben@coastal.edu

Thank you for your interest in our newspaper project.  We will make every effort to digitize Horry county newspapers and make them available online.  We must follow the Library of Congress guidelines for choosing newspapers to scan while we are funded through NEH, however we are always looking for ways to add new content when we can.  We will make sure that the Horry Dispatch and the Horry Herald are on the list to scan.  Sincerely,

Kate Boyd, Digital Initiatives Coordinator, University Libraries

August 28th (tcl) Mobile site needs easy link to book study room.

Thank you for your suggestion regarding booking rooms using the Libraries’ mobile interface. We will explore the possibilities of adding this capability to our mobile interface during the fall semester. If we determine the room booking system functions effectively on the mobile interface we will seek to implement it between the fall and spring semester.

August 28th (tcl) 8/26/14 An automated way to sign in new students (EPI) – just put in info along with Carolina ID.

We need some clarification about what you're asking for.  Please include your contact information so we can give you an answer. 

August 20th (tcl) Library Suggestion Suggestion: In the accounting resource section it would be nice to see something geared toward accounting/finance majors that are looking for new areas to get started in their career path based on labor demand. I found this on google news and it has a neat section for areas/cities that are experiencing employment growth in the financial services. I think this would help diversify the resources that are more "generic". The url came off the site www.gaapjobs.com and the news section with the areas that needing financial workers is www.gaapjobs.com/news/ Thanks Library Location: Columbia Business Library Email: noreply@mailbox.sc.edu

Thanks for the suggestion.  We’ll take a look. 

 

August 18th Suggestion: I am trying to access the online Webster's dictionary that was available last semester, the new website is very hard to navigate. there should be a easy was to a tips section on how to use the new site. Library Location: Columbia Thomas Cooper Library Email:

Hi,  I'm sorry you're having trouble navigating our new site and will send your suggestion on to our web folks. In the meanwhile, Webster's Dictionary is available by going to library.sc.edu and selecting Article's and Databases and either selecting M (for Merriam-Webster ) from the top of the page or selecting Encyclopedias and Handbooks from the bottom of the page, and then selecting Dictionaries from Related Resources. I will see if a redirect under the name "Webster" can be made for the alphabetical list.  Please let us know if we can be of further assistance,

Sharon L. Verba, Head, Department of Research,Instruction, & Reference  Thomas Cooper Library, University of South Carolina sharonv@mailbox.sc.edu

August 13th (tcl) Suggestion: I ILL'd a book that I no longer need and logged in to cancel the request. I do not see a way to cancel a request once it has been processed. Might be a good idea to have that option. Library Location: Columbia Thomas Cooper Library Email: noreply@mailbox.sc.edu

The option to cancel an ILL request is available in your ILL account until the request has been processed. Once processed, a manual process works much better for keeping track of cancellations, since we want to catch them before they have been shipped by a library. It’s still easy to cancel a request you don’t need, just drop us a line at uscill@mailbox.sc.edu or give us a call at 803-777-2805.

Hope that helps, Amber Gibbs Cook,Head of Interlibrary Loan,Thomas Cooper Library 803.777.4877 gibbs@sc.edu

August 7th As a busy student, I often find its hard to keep up with leisure reading. I would love it if the library could coordinate a suggested reading database based on popular titles, genres, etc or possibly start a student book club.

Keeping up with leisure reading can be tough! We do offer the Browsing Books LibGuide http://guides.library.sc.edu/browsing .Here you can find the most recent additions to the Browsing collection by selecting the  "view feed" link in the New Browsing Books box. We like your suggestions for adding genre listings as well as a student book club, and will see what we can do.

May 28th (physical) I'm a regular patron and Thomas Cooper Society member who hates to come inside with a wet umbrella that could potentially damage your carpet. Would you look into getting the umbrella "Web Bag" dispenser that you can find at either entrance to the Russell House. I'd feel a lot better knowing I won't damage your carpet or have someone slip because of my mess. Thanks!

Thanks for the suggestion we’ll look into the cost of this product for the library. 

Update:  We now have a stand with umbrella bags just inside the main entrance.  6/9/14

May 15th The library needs a bottle water fountain like in the Russell House.

Good news! We are in the process of purchasing one; however with all of the renovations underway, the paperwork is just not completed yet. Stay tuned. . .

Latest update:  (October 10 ) The bottle filler on Level 5 is installed and working.  The one on Main floor should be working by Monday.

 

 
May 10th Please make the new titles more prominent on the library homepage.

Although we do not have a better space for the new books’ covers, we can add a link to the entire list of new books.  Thank you for bringing this option to our attention.

May 6th (Thomas Cooper Library) It is 12:30am during finals week and the Thomas Cooper Library is unbelievably loud. I thought coming to the library would give me the opportunity to get away from loud conversations and socializing, however, the library workers are not only ignoring how loud it is, but they are some of the main contributors. This is not a library, this is a social meeting place and I am extremely disappointed, distracted, and frustrated.

We are sorry for your disappointment.  It is true that the library is very crowded during exams; however the lower levels (1, 2 and 3) are quiet levels and should not be loud.   We have a system for reporting noise on these levels.  It is http://library.sc.edu/noise.html or you can report noise to the circulation staff or to the guards if circulation is closed.   We would appreciate knowing which level you were on.  We do not expect Main Level to be quiet; but we do expect the lower levels to remain relatively quiet given the number of people trying to study for exams.  We also have individual study carrels for daily checkout, providing a tomb-like quiet that might fit your study needs in the future. 

April 25th (South Caroliniana Library) Please make the Manning papers available on line. Everytime I go to the library someone is hogging the microfilm.

Thank you for your suggestion. Sorry your trip to Barnwell did not allow you to view the material you wanted.  We do have the paper copies of the item you need.  Hopefully, your trip to Columbia in July will satisfy your need for information held by the South Caroliniana Library.  Be sure to check the hours ( http://library.sc.edu/hours.php?department=17 ) and contact the staff ( http://library.sc.edu/socar/instruct.html ) prior to your visit to make the most of your time in Columbia.

 

April 15th (Thomas Cooper Library) Weekend and evening staff at the circulation desk are becoming increasingly curt, begrudging, and unresponsive in their basic customer service. Though while there may be no line and yet multiple staff working at the desk, I often must wait to be noticed and offered help, or I must simply eventually interrupt the personal conversations among the staff in order to ask for help. Simple courtesies ("Please" and "thank you") are often eschewed and patrons are addressed in an impatient tone and manner that would in no way be acceptable in any other place of business.

Thank you for your comments.   I’ve forwarded your concern to the night and weekend circulation supervisors, who will speak with their student workers.  Please feel free to contact me if you would like to discuss your concerns further.  Tucker Taylor, tucky@mailbox.sc.edu, (803) 777-3145.

April 6th (Library Homepage) I can only ever access the events list through the individual events listed on the right hand column. I'd suggest making a more prominent/easy to find "See All Events" type of link.

Thank you.  This is a good suggestion. We were using the model developed by sc.edu for their events list, but on second look, our page clearly needs the type of link you suggest.    We hope to add it later this week, and here it is:

 

March 19th It is very difficult to find "my account" on the current library homepage -- it is frustrating every time I need to renew a book. Could this link be made more prominent?

Thank you for this suggestion.  Our webmaster has added a link to the “My Library Account” block on the right side of the library homepage for those who want a shortcut to the catalog’s “My Account.”  

March 10th I just looked up a book and the computer immediately sent me to ILL since the book was unavailable. I filed a request, but only later saw that we do own a book, it was just checked out by another user. I wouldn't do an ILL request for that situation. The new computer catalog is convenient in some ways, and more cumbersome than before in others. I always have to log in to view more, sometimes with both my barcode and my USCID, even when using the computer in my office in Welsh humanities office building. Also, I wish the ILL link was on the homepage of the library, I keep forgetting where it is (Columbia Services) and have to hunt a lot. Thanks! Library Location: Columbia Thomas Cooper Library

ILL is a link on the homepage, but it is rather obscure. I’ve reviewed the site statistics and they do suggest that the link is too obscure. So, point taken. We are planning some substantial changes to the homepage between Spring and Summer I – I’ll include your feedback.  (Web Master)

As for the system sending you to ILL immediately, we would like to have the details of that search.  The login requirement you mentioned is vendor based.  Some vendors will only display citation information after successful authentication by MY Account when you are using a laptop or a desktop whose IP is not recognized as on campus by the vendor.  We are still exploring the possibilities offered by our new discovery catalog system. Developments for making the research process more streamlined are still underway.    

Thank you for your feedback.

January 21st (Thomas Cooper) Give consideration to placing wipe containers like those found in the Blatt facility in all designated locations where computers are used and inform the students of the availability. Computers and the desks harbor many germs and this would help eliminate some germs and encourage users to clean the areas.

We have had wipes available in the past. Thank you for reminding us to buy more.