You ask, we listen. Provide your feedback about our people, facilities, or services and help us improve your experience.
Hi, Interlibrary Loan here. We totally agree that it stinks! We’ve ditched the culprit, our toaster, and will no longer be contributing bad smells to level 4. So come on back to study down here. Thanks for the suggestion.
Thank you for your interest in our newspaper project. We will make every effort to digitize Horry county newspapers and make them available online. We must follow the Library of Congress guidelines for choosing newspapers to scan while we are funded through NEH, however we are always looking for ways to add new content when we can. We will make sure that the Horry Dispatch and the Horry Herald are on the list to scan. Sincerely,
Kate Boyd, Digital Initiatives Coordinator, University Libraries
Thank you for your suggestion regarding booking rooms using the Libraries’ mobile interface. We will explore the possibilities of adding this capability to our mobile interface during the fall semester. If we determine the room booking system functions effectively on the mobile interface we will seek to implement it between the fall and spring semester.
We need some clarification about what you're asking for. Please include your contact information so we can give you an answer.
Thanks for the suggestion. We’ll take a look.
Hi, I'm sorry you're having trouble navigating our new site and will send your suggestion on to our web folks. In the meanwhile, Webster's Dictionary is available by going to library.sc.edu and selecting Article's and Databases and either selecting M (for Merriam-Webster ) from the top of the page or selecting Encyclopedias and Handbooks from the bottom of the page, and then selecting Dictionaries from Related Resources. I will see if a redirect under the name "Webster" can be made for the alphabetical list. Please let us know if we can be of further assistance,
Sharon L. Verba, Head, Department of Research,Instruction, & Reference Thomas Cooper Library, University of South Carolina firstname.lastname@example.org
The option to cancel an ILL request is available in your ILL account until the request has been processed. Once processed, a manual process works much better for keeping track of cancellations, since we want to catch them before they have been shipped by a library. It’s still easy to cancel a request you don’t need, just drop us a line at email@example.com or give us a call at 803-777-2805.
Hope that helps, Amber Gibbs Cook,Head of Interlibrary Loan,Thomas Cooper Library 803.777.4877 firstname.lastname@example.org
Keeping up with leisure reading can be tough! We do offer the Browsing Books LibGuide http://guides.library.sc.edu/browsing .Here you can find the most recent additions to the Browsing collection by selecting the "view feed" link in the New Browsing Books box. We like your suggestions for adding genre listings as well as a student book club, and will see what we can do.
Thanks for the suggestion we’ll look into the cost of this product for the library.
Update: We now have a stand with umbrella bags just inside the main entrance. 6/9/14
Good news! We are in the process of purchasing one; however with all of the renovations underway, the paperwork is just not completed yet. Stay tuned. . .
Latest update: (October 10 ) The bottle filler on Level 5 is installed and working. The one on Main floor should be working by Monday.
Although we do not have a better space for the new books’ covers, we can add a link to the entire list of new books. Thank you for bringing this option to our attention.
We are sorry for your disappointment. It is true that the library is very crowded during exams; however the lower levels (1, 2 and 3) are quiet levels and should not be loud. We have a system for reporting noise on these levels. It is http://library.sc.edu/noise.html or you can report noise to the circulation staff or to the guards if circulation is closed. We would appreciate knowing which level you were on. We do not expect Main Level to be quiet; but we do expect the lower levels to remain relatively quiet given the number of people trying to study for exams. We also have individual study carrels for daily checkout, providing a tomb-like quiet that might fit your study needs in the future.
Thank you for your suggestion. Sorry your trip to Barnwell did not allow you to view the material you wanted. We do have the paper copies of the item you need. Hopefully, your trip to Columbia in July will satisfy your need for information held by the South Caroliniana Library. Be sure to check the hours ( http://library.sc.edu/hours.php?department=17 ) and contact the staff ( http://library.sc.edu/socar/instruct.html ) prior to your visit to make the most of your time in Columbia.
Thank you for your comments. I’ve forwarded your concern to the night and weekend circulation supervisors, who will speak with their student workers. Please feel free to contact me if you would like to discuss your concerns further. Tucker Taylor, email@example.com, (803) 777-3145.
Thank you. This is a good suggestion. We were using the model developed by sc.edu for their events list, but on second look, our page clearly needs the type of link you suggest. We hope to add it later this week, and here it is:
Thank you for this suggestion. Our webmaster has added a link to the “My Library Account” block on the right side of the library homepage for those who want a shortcut to the catalog’s “My Account.”
ILL is a link on the homepage, but it is rather obscure. I’ve reviewed the site statistics and they do suggest that the link is too obscure. So, point taken. We are planning some substantial changes to the homepage between Spring and Summer I – I’ll include your feedback. (Web Master)
As for the system sending you to ILL immediately, we would like to have the details of that search. The login requirement you mentioned is vendor based. Some vendors will only display citation information after successful authentication by MY Account when you are using a laptop or a desktop whose IP is not recognized as on campus by the vendor. We are still exploring the possibilities offered by our new discovery catalog system. Developments for making the research process more streamlined are still underway.
Thank you for your feedback.
We have had wipes available in the past. Thank you for reminding us to buy more.
We are sorry the noise complaint system is not working for you. It is open during the hours that the Circulation Department is open. You can also report noise directly to the circulation staff on the main level. If the Circulation Desk is closed, you can go to the Exit Gate to request help from the Security Guards.
As for the staff being loud, a reminder to keep voices down has been sent by the director to all supervisors on the quiet levels. Please tell us if you continue to be bothered by staff noise.
We are very interested in your comment about better service on the lower floor. Please let us know what type of service you think is needed. As for the free stuff, we too wish we could offer this, but at present we don’t find the money in our budget to pay for these items.