You ask, we listen. Provide your feedback about our people, facilities, or services and help us improve your experience.
The option to cancel an ILL request is available in your ILL account until the request has been processed. Once processed, a manual process works much better for keeping track of cancellations, since we want to catch them before they have been shipped by a library. It’s still easy to cancel a request you don’t need, just drop us a line at firstname.lastname@example.org or give us a call at 803-777-2805.
Hope that helps,
Amber Gibbs Cook
Head of Interlibrary Loan
Thomas Cooper Library
University of South Carolina
Keeping up with leisure reading can be tough! We do offer the Browsing Books LibGuide http://guides.library.sc.edu/browsing .Here you can find the most recent additions to the Browsing collection by selecting the "view feed" link in the New Browsing Books box. We like your suggestions for adding genre listings as well as a student book club, and will see what we can do.
Thanks for the suggestion we’ll look into the cost of this product for the library.
Update: We now have a stand with umbrella bags just inside the main entrance. 6/9/14
Good news! We are in the process of purchasing one; however with all of the renovations underway, the paperwork is just not completed yet. Stay tuned. . .
Although we do not have a better space for the new books’ covers, we can add a link to the entire list of new books. Thank you for bringing this option to our attention.
We are sorry for your disappointment. It is true that the library is very crowded during exams; however the lower levels (1, 2 and 3) are quiet levels and should not be loud. We have a system for reporting noise on these levels. It is http://library.sc.edu/noise.html or you can report noise to the circulation staff or to the guards if circulation is closed. We would appreciate knowing which level you were on. We do not expect Main Level to be quiet; but we do expect the lower levels to remain relatively quiet given the number of people trying to study for exams. We also have individual study carrels for daily checkout, providing a tomb-like quiet that might fit your study needs in the future.
Thank you for your suggestion. Sorry your trip to Barnwell did not allow you to view the material you wanted. We do have the paper copies of the item you need. Hopefully, your trip to Columbia in July will satisfy your need for information held by the South Caroliniana Library. Be sure to check the hours ( http://library.sc.edu/hours.php?department=17 ) and contact the staff ( http://library.sc.edu/socar/instruct.html ) prior to your visit to make the most of your time in Columbia.
Thank you for your comments. I’ve forwarded your concern to the night and weekend circulation supervisors, who will speak with their student workers. Please feel free to contact me if you would like to discuss your concerns further. Tucker Taylor, email@example.com, (803) 777-3145.
Thank you. This is a good suggestion. We were using the model developed by sc.edu for their events list, but on second look, our page clearly needs the type of link you suggest. We hope to add it later this week, and here it is:
Thank you for this suggestion. Our webmaster has added a link to the “My Library Account” block on the right side of the library homepage for those who want a shortcut to the catalog’s “My Account.”
ILL is a link on the homepage, but it is rather obscure. I’ve reviewed the site statistics and they do suggest that the link is too obscure. So, point taken. We are planning some substantial changes to the homepage between Spring and Summer I – I’ll include your feedback. (Web Master)
As for the system sending you to ILL immediately, we would like to have the details of that search. The login requirement you mentioned is vendor based. Some vendors will only display citation information after successful authentication by MY Account when you are using a laptop or a desktop whose IP is not recognized as on campus by the vendor. We are still exploring the possibilities offered by our new discovery catalog system. Developments for making the research process more streamlined are still underway.
Thank you for your feedback.
We have had wipes available in the past. Thank you for reminding us to buy more.
We are sorry the noise complaint system is not working for you. It is open during the hours that the Circulation Department is open. You can also report noise directly to the circulation staff on the main level. If the Circulation Desk is closed, you can go to the Exit Gate to request help from the Security Guards.
As for the staff being loud, a reminder to keep voices down has been sent by the director to all supervisors on the quiet levels. Please tell us if you continue to be bothered by staff noise.
We are very interested in your comment about better service on the lower floor. Please let us know what type of service you think is needed. As for the free stuff, we too wish we could offer this, but at present we don’t find the money in our budget to pay for these items.
We have contacted the SODEXHO manager to ask about this. You may contact them directly at http://www.sc.edu/dining/people/service.html to offer your suggestion.
The red canisters (BTW they are not from 1850) allow us to differentiate between films that are allowed to leave the building (those from Educational Films and Browsing) from those that are not (Reserves). As to multiple DVD checkouts, that issue is being revisited. Stay tuned.
We are aware that this is a need, and we are evaluating our spaces to see if we can identify a space appropriate for this type of activity without sacrificing the spaces needed for groups.
We will order this for the collection, but we would prefer to have your name so we can notify you when it comes in.
The Business Library has a quiet side and a group study area. They try to maintain options for all students’ needs. You may want to try a carrel in the area to the right of the entrance, behind the stacks for quiet study.
Thanks so much for your concerns about our new study room system. I recognize that the changes require some effort on the student’s part, but I hope the benefits outweigh the inconvenience. The new study room system allows you to pick the room you want up to two weeks in advance. You will be able to tell other students which room you have and when you can meet, which should help you when you’re trying to get study groups together. You can also stay in the room longer if no one reserves the room after you.
For those of you who have not reserved the room in advance, we do have the ability to allow you to check out a room if there is one available. You would just have to reserve the room when you come to the desk. We have created a computer on our front counter so that you may reserve a room without having to find a workstation. I am happy to talk to anyone about concerns they have. Please feel free to contact me (Tucker Taylor) at firstname.lastname@example.org or 803-777-3145.