What browsers are supported?
EZproxy is browser independent, i.e., all browsers should work with EZproxy.
What do I have to do to use EZproxy?
EZproxy should require no configuration on the user's part. When you click on a link to an online library resource, EZproxy checks whether your computer is on campus, off campus or wireless.
When I login my name and password don't work. What's wrong?
You must be a current USC Columbia student, faculty or staff to use the library's electronic resources. If you believe you are a registered USC Columbia student, faculty or staff and that you are typing your ID correctly and still can't login:
Should I Enable Cookies and turn off the old Proxy server configuration.
You will need to make sure the browser is accepting cookies and that your browser is not currently configured to use another proxy server. EZproxy doesn't require any browser configuration.
I'm at work and cannot access the databases, why not?
Some corporate, agency, or institutional, dial-up, cable, or broadband connections may automatically configure browsers so their own proxy server is used. It's possible these automatic settings, if they exist, could interfere with the use of EZproxy. If these networks have a firewall or preset internet security settings they could interfere with EZproxy. You will need to talk to your network administrator at your place of business or school.
Things don't function right with my Internet Service Provider
ISPs that use proprietary versions of browsers, such as AOL or Prodigy, can cause some problems for EZproxy. A simple workaround is to connect to the provider, minimize your session and use your own copy of Mozilla Firefox or Internet Explorer for accessing the library's resources instead of their browser.
Another common problem is that during set up of dial-up, cable, or broadband connections, certain browser settings get configured according to their preferences. This is another reason to minimize your session and use your own copy of Mozilla Firefox or Internet explorer when using library resources.
I got a Cookie Error. What do I do?
Both EZproxy and certain databases send "cookies" when you connect to them to verify, during your session, that you are an authorized user.
If your browser reported an error receiving a "cookie" and it may be currently set to disallow cookies. EZproxy requires that your browser is set to ENABLE COOKIES.
I got an Hostname error. What do I do?
You will get a Hostname Error page when you attempt to access a database that has not yet been set up for use by EZproxy.
Database vendors often change domain names, or pull content from new computer hosts without ever informing libraries. Thus, when a hostname error occurs, EZproxy's configuration must be updated to include the new host for proxying.
To expedite correction of this error, please send the following information to Joshua Garris (firstname.lastname@example.org) (or call 777-7168):
Why did I get a "404 Error" (File Not Found) page or a "Server not Found or DNS Error" page?
EZproxy delivers error pages to users for certain common problems. These will usually have the libraries' header and information relevant to explaining the problem and solution.
There are a variety of common errors that occur during general surfing of the Internet. When they occur, the web server (or web browser) sends an error page for you to view - usually without a lot of explanation. These may or may not be related to EZproxy. Two common Internet errors are:
Users may get these errors for a variety of reasons.
Whenever you get an error page, especially one that doesn't come from EZproxy, it is important you note what the error page says, the URL you were trying to access (and from where) and other relevant information.
I'm not seeing everything on certain database sites, what's wrong?
Some products require a particular browser or version. In particular, an increasing number of websites are no longer capable of being viewed by older browsers, such as Netscape (WebSpirs is an example of one of those sites).
Why don't certain features or links in the database seem to function when I'm using EZproxy?
The various database vendors use a variety of programming methods on their database web sites. Some of these methods can make it hard for our server to keep passing information between you and the site. If certain links or other aspects of the site aren't functioning, there are a few primary possibilities:
I'm having trouble with Adobe Acrobat pdf files?
A problem can occur with Microsoft Internet Explorer 5 (or higher) interfacing with Adobe Acrobat 4. Please try the following:
Why can I get into some electronic journals without logging in?
Some full text journals are freely available to anyone on the Internet, either for a limited time or permanently. These titles are listed on the electronic journal pages, but they do not require a login.
What can I do when I get a Page Not Found message after I've logged in?
If you see a "Page Not Found" message after you log in. Click on "Back" and try the link again. It should work the second time.
I don't seem to get very complete results with my online database searches.
This is not an access problem. You can call the Library Reference Desk at 777-4866 for assistance.
I've read everything here and still can't access library resources from off campus, who do I call for help?
For assistance, email or call Joshua Garris (email@example.com) (803-777-7168) or the Library Systems office at 803-777-3198. Monday-Friday 7:30-6:00pm.