Frequently Asked Questions

Can anyone use the computers in the lounge?
No. The computer lounge is only available to current USC students, Faculty, and Staff. The computer lounge is not open to the general public because student technology fees are used to supply and maintain the equipment. Alumni or library card holders do not have access to the computer lounge, but they are allowed to conduct research on the main level reference computers.

Can I save information to a disk?
Yes. All of the Dell computers come equipped with USB ports and CD-RW drives. The Apple computers come equipped with a CD-RW and DVD-RW drives.

If I do not have a diskette, what do I do?
All USC Students have 25GB of storage located at their Microsoft SkyDrive account. Learn more about accessing your SkyDrive account here.

Can I install my own software on the computers?
Patrons are not allowed to install their own software. If the software is necessary for a class assignment, the professor of the class should speak with the lab manager. Faculty and Staff can request software to be installed through the ticket system.

Can I receive assistance if I am having trouble working in an application?
Yes, a lounge consultant can assist you with any problems or concerns you may have.

Can I browse the web on these computers?
Yes. Internet Explorer and Firefox are the supported Web browsers in the lounge.

Can I use these computers to do research?
Yes, these computers have access to the USC library Catalog and the USC Libraries Electronic Resources.

How do I login to the computer?
Patrons must know their user ids and passwords to gain access to the computers. If a patron does not know his/her information, there is a computer located at the computer lounge desk with steps to help a patron obtain his/her network username by using VIP. EPI students may obtain their username and password from the EPI department. Lounge consultants can assist with problems.

What if I have problems logging onto my account, what do I do?
Patrons are encouraged to ask the lounge consultants for help if they are experiencing difficulties logging in. If the lounge consultant is unable to find a solution, there is a phone at the computer lounge desk. The phone will allow you be connected with the services center at Computer services. This service is available Monday-Friday from 8am until 5pm.

What are the Lounge hours?
During regular hours, the lounge is open Monday thru Thursday 7:30 am-11:45 pm, 7:30am - 7:45pm on Friday. On Saturdays, the lounge is open 10 am thru 1:45 am. The lounge is open 12 pm to 11:45 pm on Sundays. Hours are subject to change during exams, holidays, and intercessions.

How many Computers are available?
Currently, there are 61 PCs, 3 Macintosh, and 100 laptops available for use. There are an additional 21 Macs on the Main Floor and 14 PCs on Level 4.

How do I pay for my printouts?
Patrons must pay for copies using their Carolina Card at the self-printing stations.  Lounge consultants will be present of help is needed.

If I print from another floor in the library, where do I go to pick up my printouts?
All of the printouts may be picked up at any of the printers in the library.

Where can I get color printouts?
The computer lounge has a color printer available and copies are .25 for each page.  Print jobs must be sent from designated computers in the lounge.

Where can I checkout a laptop?
There are 100 laptops available to be borrowed. However, the laptops may only be used within the library. They are located in the computer lounge and may be checked out with a valid USC ID. Read our policy on checking out laptops here.

Can I use the laptops on any level of the library?
Yes. The laptops can access the wireless on all levels of the library to use the Internet or print.


Columbia Departments Campus Libraries
Columbia Libraries and Collections